How do you report an alt and prove it

20 Replies
Trajan
12 February, 2017, 8:04 PM UTC

Been playing SWOE for a while. 


Have come across 2 players (or one and an alt) that for months do the same thing. For several months the 2 players stay together, swap coalitions, one raids the other doesn't do much....but they always move together within 3 hours or so.  Always join same coalitions. Maybe best friends; bit concerning when it happens consistently over 4 months.


I asked my hegemon and the hegemon's of the coalition's this guy has been with. They seem seem to think its one player with 2 accounts.

He's pretty clever; taken us months to figure out that he is actually running 2 accounts.

How do you prove it?

I wont publish his ID or coords in this forum, but who should you contact in plarium to investigate further?

Regards

Trajan









xxxx
UTC +7:00
Xena
Moderator
12 February, 2017, 9:29 PM UTC

Trajan said:


Been playing SWOE for a while. 


Have come across 2 players (or one and an alt) that for months do the same thing. For several months the 2 players stay together, swap coalitions, one raids the other doesn't do much....but they always move together within 3 hours or so.  Always join same coalitions. Maybe best friends; bit concerning when it happens consistently over 4 months.


I asked my hegemon and the hegemon's of the coalition's this guy has been with. They seem seem to think its one player with 2 accounts.

He's pretty clever; taken us months to figure out that he is actually running 2 accounts.

How do you prove it?

I wont publish his ID or coords in this forum, but who should you contact in plarium to investigate further?

Regards

Trajan

You can contact Support Center along with screenshots with the coords of the accounts and they will investigate it further to decide if it's an alt or not.

https://support.plarium.com/ensparta/Tickets/Submit/

Warrior Princess
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Vodkaonice
13 February, 2017, 9:08 AM UTC

did this player do something wrong to you?or what the hell is your issieu here 

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Alyona Kolomiitseva
Community Manager
13 February, 2017, 9:47 AM UTC

Trajan said:


Hey 


The weblink you supplied takes me to the Plarium support website


I click on "How do I report a multiple account user"


Takes me to a page that says how to report a multiple account user, and click on https://support.plarium.com which, when I  do  takes me back to https://support.plarium.com/ensparta/Tickets/Submit/.


Sort of a circular web issue...click on a second link that takes you back to the first link



Not sure if its my browser (latest Chrome)


Any advice appreciated

Just click "Contact us" in the bottom.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Tonaya
14 February, 2017, 11:48 PM UTC
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Tonaya
16 February, 2017, 10:28 PM UTC

Alyona Kolomiitseva said:


Trajan said:


Hey 


The weblink you supplied takes me to the Plarium support website


I click on "How do I report a multiple account user"


Takes me to a page that says how to report a multiple account user, and click on https://support.plarium.com which, when I  do  takes me back to https://support.plarium.com/ensparta/Tickets/Submit/.


Sort of a circular web issue...click on a second link that takes you back to the first link



Not sure if its my browser (latest Chrome)


Any advice appreciated

Just click "Contact us" in the bottom.

could Tonaya do that too?


Tonaya
UTC +0:00
Trajan
17 February, 2017, 6:18 AM UTC

Thx Alyona.


Didn't see the "Contact us"


Report submitted.


For Vodkaonice - tone it down.  This player (and I think its his alt) created havoc. Then ran. Created more havoc, then ran, etc. Ongoing for a 1 month.

I could be wrong. (husband/wife; 2 best friends).


Behaviour way too suspicious (and stupid if its an alt)


Plarium can deal with them (if its an alt)



xxxx
UTC +7:00
Alyona Kolomiitseva
Community Manager
17 February, 2017, 9:21 AM UTC
Tonaya said:


could Tonaya do that too?


Tonaya
If you have an issue that should be reported to Support :)
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Tonaya
17 February, 2017, 2:49 PM UTC

Alyona Kolomiitseva said:


Tonaya said:



could Tonaya do that too?


Tonaya
If you have an issue that should be reported to Support :)

Tonaya have million issues,but you gonna answer to me from there too ^^

you are everywhere


Tonaya
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Alyona Kolomiitseva
Community Manager
17 February, 2017, 3:29 PM UTC
Tonaya said:

Alyona Kolomiitseva said:


Tonaya said:



could Tonaya do that too?


Tonaya
If you have an issue that should be reported to Support :)

Tonaya have million issues,but you gonna answer to me from there too ^^

you are everywhere


Tonaya
I'm not a Support agent :) I only handle ban-related issues :)
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
morteeee
Moderator
18 February, 2017, 11:54 AM UTC

with regards to the OP (Tonaya PLEASE stay on topic!) it could genuinely be a husband/wife/brothers/sisters/romantic partners combination


I have several husband/wife combos in my team and they are amazing! Look out for each other, work well together, use their shared knowledge to the benefit of the team, I would happily have more! 

History is written by the victors
UTC +1:00
Tonaya
18 February, 2017, 9:14 PM UTC

morteeee said:


with regards to the OP (Tonaya PLEASE stay on topic!) it could genuinely be a husband/wife/brothers/sisters/romantic partners combination


I have several husband/wife combos in my team and they are amazing! Look out for each other, work well together, use their shared knowledge to the benefit of the team, I would happily have more! 

there you are,Morteeee,i was looking for you few days ago :)

Tonaya
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Tonaya
19 February, 2017, 5:51 PM UTC

Tonaya on topic:you can report alt to support :)

i have some issues with Alyona,cant catch her to explain anything,she is shapeshifter,she is every where,cant send her msg,i wanted to talk with her,she close thread....and that is why i write off topic msgs sometimes,somewhere


Tonaya 

UTC +0:00
Xena
Moderator
19 February, 2017, 6:02 PM UTC
Tonaya said:

Tonaya on topic:you can report alt to support :)

i have some issues with Alyona,cant catch her to explain anything,she is shapeshifter,she is every where,cant send her msg,i wanted to talk with her,she close thread....and that is why i write off topic msgs sometimes,somewhere


Tonaya 

Yeah I noticed you have issues with Alyona. Well she explains much actually and we all try to help you and other players here. 
Warrior Princess
UTC +2:00
Xena
Moderator
20 February, 2017, 11:24 AM UTC
Trajan said:

I might add - I'm only a lvl 73.  These guys are lvl 91, and lvl 82  respectively (new alt 29). And I've managed to run them off from my area - they moved 300+ miles


A lvl 91and lvl 82  running from a non-coiner lvl 73 (without intervention from my coalition), and were kicked from their coalitions. Yes - they've been in 3 in the last few months. Left or kicked, probably why they formed their own coalition.


I think this raises a few flags.


There have been a few complaints that Plarium doesn't do anything about alts. At least Plarium support ppl replied to my complaint that they'll investigate....but it might take a while, and can't divulge outcomes.


Will keep the forum posted.


We can't do anything about alts here. Only Support can investigate issues like that, that's why we ask you to submit a ticket there and let them know about the situation! 
Warrior Princess
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Tonaya
22 February, 2017, 3:50 PM UTC

Alyona Kolomiitseva said:


Tonaya said:


Alyona Kolomiitseva said:


Tonaya said:



could Tonaya do that too?


Tonaya
If you have an issue that should be reported to Support :)

Tonaya have million issues,but you gonna answer to me from there too ^^

you are everywhere


Tonaya
I'm not a Support agent :) I only handle ban-related issues :)

so you were that "handler" ? thank you very much Alyona


Tonaya
UTC +0:00
Alyona Kolomiitseva
Community Manager
23 February, 2017, 10:13 AM UTC

Tonaya said:

so you were that "handler" ? thank you very much Alyona


Tonaya

I was. So anytime you want to complaint about me banning you, you can submit a ticket and I will investigate it 

Joking, but... it's better to stick to the rules anyway ;)

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Tonaya
25 February, 2017, 3:40 AM UTC

Alyona Kolomiitseva said:


Tonaya said:

so you were that "handler" ? thank you very much Alyona


Tonaya

I was. So anytime you want to complaint about me banning you, you can submit a ticket and I will investigate it 

Joking, but... it's better to stick to the rules anyway ;)

you are evil girl.how did you feel when you banned me?did it make you happy,do you think i really deserve that kind of treatment?


Tonaya 
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Alyona Kolomiitseva
Community Manager
27 February, 2017, 10:29 AM UTC
Tonaya said:

you are evil girl.how did you feel when you banned me?did it make you happy,do you think i really deserve that kind of treatment?


Tonaya 
I only ban players when they're breaking our Forum rules, Tonaya. Follow the rules and you won't be banned. 
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Tonaya
28 February, 2017, 3:51 AM UTC

Alyona Kolomiitseva said:


Tonaya said:

you are evil girl.how did you feel when you banned me?did it make you happy,do you think i really deserve that kind of treatment?


Tonaya 
I only ban players when they're breaking our Forum rules, Tonaya. Follow the rules and you won't be banned. 

ok, i am trying to follow the rules,but you dodge my question again.admit you were happy when you press'd big red ban button for poor Tonaya?

it would mean a lot tome,if i knew 

Tonaya
UTC +0:00
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