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Plarium, remove your spells

56 Replies
knigochey
8 December, 2016, 8:13 PM UTC

Long ago, after multiple failed attempts to receive any FAIR compensation from Plarium for the losses I sustains due to "bugs", I realized that most if not all of those bugs are intentional. Looks like they are aimed at either encouraging players (frustrated with the losses) to spend more real money or/and at forcing non-spenders out of the game. Well,most of the "developments" were apparently introduced for the same purposes.

The game is self-advertised as "strategic" and "intellectual", but by consistently hiding key rules ("we cannot disclose it") and re-writing programs, you turn the players into clueless gamblers. You seem impersonating Architects (remember "Matrix"?). And I promised myself to avoid any further contacts with the Admins, That after happened after Leonidas in our personal exchange (thank The Blok for arranging it) refused to promise me I will be compensated for unfair losses Plarium caused, even if I present bullet-prove evidence.

The time passed proved my suspicions that Plarium profiles players and some of them (probably the stubborn non-buyers) get harsher treatment. I have been out of decent PP payouts for 4-6 months. Keep sacrificing much more than the last large payout, losing virtually everything - but payout could be 66 horses on the PP lvl 135-156.

You might say: oh, you do not know how to play PP. Well, I do not know all the traps you invented, but i do help a friend to run his PP. I assure payouts for him to be pretty regular, his troops level is about 3-4 times larger on average than what I have. And that is despite huge disadvantage to compare with me several months ago: he was 30-35 levels below, trailing me dramatically on all accounts.

Last irregularity: at 2am EAST I got 6000 Aegemas PP payout. Pretty good in general but mach smaller than I was supposed to get. That alone is about 17.5 million off power as my ageamas are 2.8k each, plus other troops I have. . However, even 12 hours later, my polemarchs said my power still registered as merely 7 mil.

Plaruim, I urge you to dismantle your repressive spells. Please, you already caused me enough damage. 


That is from my poles reports: 


https://gyazo.com/2fd183119f391cd621dbe4b14d6aa679

And that is the 6000 agemas PP payout 2:24 am (12 hours before the report above)

https://gyazo.com/65e1aea8a489b08f19525fd0c96de563

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Wy San Luis
9 December, 2016, 1:28 AM UTC
Hi Knigochey. Sometimes you have to wait for the next day before the coalition statistics' update. If you ask your polemarch again now, for sure he would say that you have something about the same amount you're expecting. Unless of course if you suffered another great loss.
"Those who seek to die will live, and those who seek to live will die."
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knigochey
10 December, 2016, 4:35 PM UTC
Polemarch asked Olga and she insisted that updates take place every 2 hours. in my case, it took 17 hours. but that is the minor problem to compare with numerous apparent "bugs" that slow down my development TREMENDOUSLY. I hit PP lvl 158 - an yet no decent payouts. Only when I lack forces to hit the high position and go lower - you give me partial payout. As usual, as i said, when i help in another city - it goes much better -everything. Just last night - hit lvl 157 and 158 PP - lousy payouts
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Prometheus
11 December, 2016, 10:17 AM UTC

Hello Archon,


Please report your problem in our support team .

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knigochey
12 December, 2016, 7:54 PM UTC

My problem is bigger than moderators can handle. And i explained everything above. 

In short: I am convinced that some kind of profiling has been used against me and my development, especially PP are artificially suppressed. 

And I want the Admins to take my request very seriously and stop that.
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Alyona Kolomiitseva
Community Manager
13 December, 2016, 12:54 PM UTC
knigochey said:

My problem is bigger than moderators can handle. And i explained everything above. 

In short: I am convinced that some kind of profiling has been used against me and my development, especially PP are artificially suppressed. 

And I want the Admins to take my request very seriously and stop that.
I can assure you that nobody from Plarium affected your gameplay. As for the PPs issue, try using another strategy. It should help :)
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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Mullenz
15 December, 2016, 11:33 PM UTC

Sorry, but I cannot accept your assurance. As I already said, I help running my friend's city, too. So, the strategies are 100% identical. However, that other account is doing much better on all accounts. The gap in city lvl shrunk from 35 to 3.5. The army is larger in the step-daughter city and it is doing much better in PP. 

Any other version? 

And what "Strategy" are you talking, if your staff are acting like the Architect in the 'Matrix' movie? You are refusing to tell what are the manuals for doing well in PP and even we figure out something, you would rewrite the software any time. And please, don't tell me that your staffers do not play themselves and do not leak the info to whoever they choose. 
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Alyona Kolomiitseva
Community Manager
16 December, 2016, 10:35 AM UTC
Mullenz, it may seem that your friend is more successful on doing PPs, but you both are in equal conditions. If your last rewards differ greatly, it may also affect your future results.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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Mullenz
16 December, 2016, 9:20 PM UTC

When the "more successful" doesn't relate to any different approach , that means your stuff interference. It is not just couple weeks of observations - it is a very long history of suppression that cannot be perceived other than deliberate. 

Please take my request seriously - that is about countless hours spent in order to overcome the "bad luck" somebody have been manufacturing. It has enormous monetized value, in addition to emotional .
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Alyona Kolomiitseva
Community Manager
19 December, 2016, 12:47 PM UTC
Mullenz said:

When the "more successful" doesn't relate to any different approach , that means your stuff interference. It is not just couple weeks of observations - it is a very long history of suppression that cannot be perceived other than deliberate. 

Please take my request seriously - that is about countless hours spent in order to overcome the "bad luck" somebody have been manufacturing. It has enormous monetized value, in addition to emotional .
Please report the issue to Support, and they will check your account logs to make sure everything works normally. Unfortunately, there's nothing we could do to help you on Forum.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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Mullenz
19 December, 2016, 10:20 PM UTC

We both know they will "find nothing". I have a looot of experience. 

Unless there is a direct order from the very top, everything will stay as is, if not worse. 

Once one of them admitted that the ridiculous "delays" of getting the earned payouts are intebded 
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Alyona Kolomiitseva
Community Manager
20 December, 2016, 12:25 PM UTC
Mullenz said:

We both know they will "find nothing". I have a looot of experience. 

Unless there is a direct order from the very top, everything will stay as is, if not worse. 

Once one of them admitted that the ridiculous "delays" of getting the earned payouts are intebded 
I can assure you that the issue will be checked by our specialists. You can give me your ticket ID and I will check the flow for you :)
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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knigochey
24 December, 2016, 10:39 AM UTC

Alyona, my patience really runs thin. I do not beleive in some random bugs. I urge you personally order the support people to undo  the things they are hurting me with for many months. I am about to apply to a court. 


This is a typical example https://gyazo.com/8941d5ee49bba14157dc2f8eda4d094f Even when I raid lvl 160 PP, the reward is miserble - while investment way acceed 110%

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Alyona Kolomiitseva
Community Manager
26 December, 2016, 11:49 AM UTC
knigochey said:

Alyona, my patience really runs thin. I do not beleive in some random bugs. I urge you personally order the support people to undo  the things they are hurting me with for many months. I am about to apply to a court. 


This is a typical example https://gyazo.com/8941d5ee49bba14157dc2f8eda4d094f Even when I raid lvl 160 PP, the reward is miserble - while investment way acceed 110%

The reward you received is a mini-reward which is guaranteed after you raid any PP. And your big reward will come soon, I'm sure of it :)
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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knigochey
27 December, 2016, 8:21 AM UTC

Alyona, that is the point that I only receive "mini-rewards". I am ahead of anybody in my coal in radiding for resources. 

I am lvl 160 in PP (109 mln points total earned) - but my army is one of the smallest in the coal. 

Did you order the staff that they stopped their dirty tricks? Otherwise, you cannot be sure it is over.

And even if they stop causeing me harm, I simply do not have enogh troops to attack a high lvl position  
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Kakos
27 December, 2016, 8:47 AM UTC
knigochey said:

Did you order the staff that they stopped their dirty tricks?

Paranoia much!?
Vae victis
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Alyona Kolomiitseva
Community Manager
27 December, 2016, 1:16 PM UTC
knigochey said:

Alyona, that is the point that I only receive "mini-rewards". I am ahead of anybody in my coal in radiding for resources. 

I am lvl 160 in PP (109 mln points total earned) - but my army is one of the smallest in the coal. 

Did you order the staff that they stopped their dirty tricks? Otherwise, you cannot be sure it is over.

And even if they stop causeing me harm, I simply do not have enogh troops to attack a high lvl position  
I guarantee that there are no spells cast on your City. 
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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knigochey
28 December, 2016, 11:46 PM UTC

How can I apply your guarantee, Alyona, if it contradicts more than a year of very bad experience?

I had hours of communications with moderators and staffers, including Vasilios. And I was not born just yesterday, so I can tell what is going on.

The game seems rigged in a way the system is profiling each player and is deliberately hurting those who are not "coiners". One of the funny proofs i that your "generous offers" are usually what the player needs least- like "artisans", for example. But most awful is the way you are SELECTIVELY hurting the players. As I said – I can compare the hardships between different “archons”. – and that makes it clear the human intervention is behind the “bugs”.

The pretense "we cannot give you PP algorithm" alone is very annoying at least. Why cannot a player know about the logic behind the PP rewards distribution in the “analytical game”? Why would we gamble instead?

Based on what I just inferred, you are not going (or just not able) to help me, right?


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Alyona Kolomiitseva
Community Manager
29 December, 2016, 9:28 AM UTC
knigochey said:


The pretense "we cannot give you PP algorithm" alone is very annoying at least. Why cannot a player know about the logic behind the PP rewards distribution in the “analytical game”? Why would we gamble instead?


Because algorythms, game balance, feature mechanics are the intellectual property of our company, and they cannot be shared with players.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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Gorgo
29 December, 2016, 3:34 PM UTC
Alyona Kolomiitseva said:

knigochey said:


The pretense "we cannot give you PP algorithm" alone is very annoying at least. Why cannot a player know about the logic behind the PP rewards distribution in the “analytical game”? Why would we gamble instead?


Because algorythms, game balance, feature mechanics are the intellectual property of our company, and they cannot be shared with players.
Meaning "we" can change PP and you wont even know ;) and we will say all is well until someone (moderator) is again angry with you and will show his anger on forum...and then when all say why it was not announced, you make announcements few days latter. When you change something its normal to speak about changes at same time. Not NEVER or after some very very ANGRY mod rat you out
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