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In game lags

1 Reply
Gman
8 December, 2016, 8:40 AM UTC

Lately I've noticed that game is pretty laggy...  I know you will blame it on my computer or net connection... tried all the usual stuff with cookies, other browsers, but it's just slow...


Feels like I'm driving tractor from 1 st world war... Maybe there's some magic goin' on in the game?


Just to discourage you from same all copy/paste reply, here is a screen shoot of my connection


http://prntscr.com/dgsfje



UTC +2:00
Alyona Kolomiitseva
Community Manager
8 December, 2016, 1:09 PM UTC

There can be many reasons why the lags occur.

The issue can be on your PC/browser/router/Internet provider/CDN/our server/etc.


To understand the reason of lag, we need some additional information. You can help us to investigate your case if you do the following:


1. Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6


2. Access Network tab http://screencast.com/t/rRKZ9T9bsG


3. Try to access the game


4. Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g


5. Input the following command in cmd: tracert plarium.hs.llnwd.net Then make a screenshot of it.


6. Send this information to our Support Team: http://support.plarium.com/Tickets/Submit/.


They will help you to understand the reason of your lags and will help you to fix them.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
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