Message lag

4 Replies
Kakos
26 September, 2016, 8:39 AM UTC
Trying to send a message in-game it lags like crazy.. any ideas?!
Vae victis
UTC +9:00
0
Alyona Kolomiitseva
Community Manager
26 September, 2016, 12:24 PM UTC

There can be many reasons why the lags occur.

The issue can be on your PC/browser/router/Internet provider/CDN/our server/etc.


To understand the reason of lag, we need some additional information. You can help us to investigate your case if you do the following:


1. Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6


2. Access Network tab http://screencast.com/t/rRKZ9T9bsG


3. Try to access the game


4. Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g


5. Input the following command in cmd: tracert plarium.hs.llnwd.net Then make a screenshot of it.


6. Send this information to our Support Team: http://support.plarium.com/Tickets/Submit/.


They will help you to understand the reason of your lags and will help you to fix them.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
0
Kakos
26 September, 2016, 2:34 PM UTC

Thanks Alyona but the only time the game lags for me is when I try to type a message, that's all.

For everything else is working great!  

Vae victis
UTC +9:00
0
Greed oft o'er reaches itself
26 September, 2016, 3:45 PM UTC

Theres a bug with message system again  from the last update.  


I got 1 unread message symbol ever since that last update, clearing cache, marking all as read, deleting all messages does nothing.  

Lets not fix bugs eh, but instead create pointless updates that make game worse, as now also  the new jittery screensaver locks up timers for galleys etc even when screensaver clicked off.  Bravo plarium,  outstanding work as usual.






UTC +0:00
0
Alyona Kolomiitseva
Community Manager
27 September, 2016, 12:21 PM UTC
necab15-games said:

Theres a bug with message system again  from the last update.  


I got 1 unread message symbol ever since that last update, clearing cache, marking all as read, deleting all messages does nothing.  

Lets not fix bugs eh, but instead create pointless updates that make game worse, as now also  the new jittery screensaver locks up timers for galleys etc even when screensaver clicked off.  Bravo plarium,  outstanding work as usual.



It's an old issue. We're working on a fix.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
0
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