HOW LONG DOES IT TAKE FOR PLARIUM TO ANSWER A ISSUE?

3 Replies
joe
5 September, 2016, 11:26 PM UTC

It is frustrating to have to sit back and do nothing because we have to wait for an answer on an issue from plarium, it seems to me that it takes an awfull long time to get an answer from them.

What kind of wait time have you had?

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Prometheus
5 September, 2016, 11:59 PM UTC

Hello there Archon!

It depends on how busy they are. I had 2-3 days last week for my question.

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joe
6 September, 2016, 3:10 PM UTC

So 2 weeks is a little out of the ordinary?


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Alyona Kolomiitseva
Community Manager
7 September, 2016, 10:38 AM UTC
joe said:

So 2 weeks is a little out of the ordinary?


Yes. Could you please give me your ticket ID so I could check it for you?
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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