Purchase failures

5 Replies
logicgar
12 May, 2016, 1:02 PM UTC
Ever since I started playing this game I have been having problems with seeing my city on the map, other graphics problems, and incredibly, being unable to spend money at the market to by the packages they are selling. Every time I try I get a message saying something went wrong with my transaction.
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Alyona Kolomiitseva
Community Manager
13 May, 2016, 8:02 AM UTC

Please be aware that such issues should be directed to the technical specialists from our Support Team. Unfortunately, we are unable to help you on Forum.

Please follow this link and submit a ticket: plrm.me/Plarium_Support.

Our Support Team will look into your issue and find the best solution for your situation. Please note that they may respond in a few days.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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morteeee
Moderator
20 May, 2016, 6:17 PM UTC

Alyona your link is broken :)


here is the link for you ArchonĀ 


http://support.plarium.com/ensparta/Tickets/Submit/Step1/50
History is written by the victors
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Alyona Kolomiitseva
Community Manager
23 May, 2016, 9:51 AM UTC
morteeee said:

Alyona your link is broken :)


here is the link for you ArchonĀ 


http://support.plarium.com/ensparta/Tickets/Submit/Step1/50
It's not. You just need to copy it without a dot :)
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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ThatBloke
24 May, 2016, 10:02 AM UTC

Well, your problem obviously comes from your computer, operating system (and possible unstable programs or malwares installed) or web browser, and it can't be addressed on the server's side.


Anyway, when browsers become unstable you have to clear their cache. Just closing them and relogging won't be enough.


Besides, you may have to do so at least once a week, and even much more often if your computer's RAM quantity is low, as Flash is quite a memory hog, unfortunately.


As such, it's not a bug, or else all players here would obviously suffer the same problem, which is not the case.

A bug is a flaw in the game code which would prevent features from working. Your problem is rather related to difficulties in connecting to the game server, or possibly to your payment provider's.


Anyway, display problems should be addressed by clearing your browser cache and using a better and more Adobe Flash compliant browser, to start with.

Then if you can upgrade the amount of memory in your computer, then you should cosider doing it (maximum 4 GB for a 32 bits operating system, and minimum 8 GB for a 64 bits one): it would greatly ease Flash operation.

Finally, I advise you scan your computer for viruses and malware. The first one you should try is AdwCleaner here (just download it and run it : it doesn't install, just double click on it once it's downloaded to use it whenever you need it) :

https://toolslib.net/downloads/viewdownload/1-adwcleaner/


I pity the fool
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mauiands
27 May, 2016, 7:40 PM UTC
ok
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