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Coalition Mission Rewards

7 Replies
johnnyt_777
11 May, 2016, 1:29 PM UTC
I completed the coalition mission ending a few minutes ago, it shows the rewards to be 1 basic Reward Pack and 1 Standard Reward Pack but when checking in the market there is only the 1 standard reward pack, what happened to the basic reward pack ??
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lefeubleu
11 May, 2016, 3:12 PM UTC
It's been this way for a long time now, you didn't lose it but they don't appear at the same time. Go back to the market later and the other one(s) will normally appear. They should fix it but I'm too lazy to tell them
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johnnyt_777
11 May, 2016, 9:04 PM UTC
It has been about 5 hours now and it still has  not shown up  ???
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FastReD
11 May, 2016, 9:07 PM UTC

Archon, for some reason you have not claimed the reward, before it was over, the coalition event, if not the case, please contact our technical support team to investigate http://support.plarium.com/ensparta/Tickets/Submit/Step1/52

Freyner Arango's " I like tattoos "
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johnnyt_777
12 May, 2016, 1:44 AM UTC

AS originally stated it said I had gain the basic reward and the standard reward, but only the standard reward showed up in  the market.  I still have not seen the basic reward for this event.  I will file with support.  thank you.




I fill everything out and it tells me one of the required fields is empty and will not forward the message but all fields except the oprional select file are completed  please advise ????
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Alyona Kolomiitseva
Community Manager
12 May, 2016, 11:23 AM UTC

The packs are added to your Market as soon as you reach the required amount of points to get them. 

It means that the Basic pack appeared in your Market BEFORE the end of the Mission, you used it, and now you have received Standard pack. So there's nothing wrong in this situation.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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johnnyt_777
12 May, 2016, 1:05 PM UTC

Okay Alyona  that makes sense though I was unaware that that was the way the rewards went.  I made the assumption they were all paid out at the end of the Mission.  Thank you  I will look for this in the future




Daxalon
UTC +5:00
Alyona Kolomiitseva
Community Manager
13 May, 2016, 8:01 AM UTC

johnnyt_777 said:


Okay Alyona  that makes sense though I was unaware that that was the way the rewards went.  I made the assumption they were all paid out at the end of the Mission.  Thank you  I will look for this in the future












Daxalon

You're welcome. It's a common issue, because the mechanics of those reward packs is not obvious. But I hope it will be much easier for you to track them from now on.

Have a great day.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
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