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Cant load plarium web page

7 Replies
ognjen.brankovic.bl
5 May, 2016, 12:36 AM UTC

Hi, I have a problem. When I want to play plarium games is says site could not be reached. This is only from may computer. At another computers it works fine. I cant submit a ticket on support then I must ask here. My ip address is 79.143.165.62. Can anyone tell me what Is problem??? and can anyone send me email to contact Plarium?

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kapiteindavid
5 May, 2016, 12:54 AM UTC

I had the same problem last 24 hrs whith any browser and even different computers i get only the message "This site can’t be reached"

All plarium sites the same. finaly without any warning or even excuses I can reach all sites again, with the same browser and even this site.

which was als unable to reach. perfect high speed intenet connection. Any other site then "plarium" normal accessable!


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bluskytraveller1
5 May, 2016, 1:20 AM UTC

you have to completely clear your internet browser's cache, everything from cookies to passwords, and to to the sparta game of war website. plarium crashed their own servers this morning doing updates while the european servers were already overloaded. much of europe is still out , and only about half of the usa and canada can connect. if you listen to plarium, it is everyone elses fault except theirs.  and here is the kicker, facebook players were not affected, and found this out and did all kinds of raids when no one else could get on. that's fair,right?


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Ritmas
5 May, 2016, 6:25 AM UTC
I think plarium thinks that its as is suppose to be. No appologies or compensation for whole day lost because or their bug.
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Cerebos
5 May, 2016, 8:33 AM UTC
I have also lost one day and with it my dominion run and plarium help is useless and it has nothing to do with clearing cache, it is a plarium server fault affecting a lot of players, plarium should restore our status to where it was before this massive outage.
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Alyona Kolomiitseva
Community Manager
5 May, 2016, 9:35 AM UTC
If you had any losses, please contact our Support Team. If you still can't load the game, please change your DNS to Google DNS. We will post the detailed instruction soon.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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kapiteindavid
6 May, 2016, 2:37 PM UTC

In continuation of my message above;


Today I received apolagies of Leonidas! Compensation is offered, but can't find it in the game.


Where can you get this compensation?


Furthermore I lost my 90 days bonus due to this problem, how can I claim this bonus?


Is there a way to direct contact plarium support? as I didn't found it yet!
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Alyona Kolomiitseva
Community Manager
10 May, 2016, 10:35 AM UTC

kapiteindavid said:


In continuation of my message above;










Today I received apolagies of Leonidas! Compensation is offered, but can't find it in the game.








Where can you get this compensation?






Furthermore I lost my 90 days bonus due to this problem, how can I claim this bonus?




Is there a way to direct contact plarium support? as I didn't found it yet!

The rewards were added to the Black Market.

We have also restored the Loyalty progress for the May 4.

The link to Support is in my signature.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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