New Community Manager

12 Replies
Community Manager
6 March, 2019, 11:07 AM UTC

Hi there!

Let me introduce myself. My name is Boris. From now on, I'll be with you guys as a community manager.

A few words about me. I like gaming My favorite games are shooters (Far Cry, Half Life, Bioshock and so on), and action-adventure games (The Witcher is my favorite one). And of course, I like war strategy games, like ours.

As well as Alina, I'll do my best in order to assist you with your in-game questions, suggestions, and concerns. I'm hoping for our fruitful collaboration.

See you at the forum!


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2
User
7 March, 2019, 11:10 PM UTC
Hi Boris, nice to meet you! Thanks in advance for joining the team and helping out! 
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Community Manager
11 March, 2019, 9:26 AM UTC
Lucifer HBG said:

Hi Boris, nice to meet you! Thanks in advance for joining the team and helping out! 
Nice to meet you too, champion! I do hope we'll all have a great time here. 
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1
User
28 March, 2019, 6:54 PM UTC

i have an old account with different old email at server 1 -1194 -1095

how can i contact support to claim it back

answers from players are welcomed

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User
2 April, 2019, 9:04 AM UTC

Submit a ticket to support explaining your situation, request they change the email to an address you have access to, and that they reset your password.


Support are rightly going to be cautious with such a request.  When you submit the ticket you will need to include as much information about the account as you can recall. They need to make absolutely sure that you are the owner of the account.

Try to include anything you can remember about the account. What passwords you have used for it in the past, let them know roughly how many times you changed the password, any email addresses it was attached to (or tell them that was the only one used if there were none)

If you ever used a credit card to purchase drachma, include the credit card numbers you might have used (this is a huge help) or at least let them know how many purchases you made and what value you tend to buy,

What coalitions it belonged to - name some accounts that it has listed in its ally list, friends list, etc

Roughly what date you created the account if you can remember, the location you were when you created it

if you have a fixed ip address - what address you would have had when the account was created.

If you have access to the computer you used to play the account in the past - you can get the computer id number from it.


any thing you can recall about the account should be put in the message box - the more details you can remember the better the chance of recovery


If they write back from support asking for more information - try to return everything you can remember.


The process took about a week for people I know that returned to the game and recovered accounts they had abandon long ago.

Be patient with the support staff - they truly need to make absolutely sure you are the owner of the account as many play tricky games trying to hijack accounts.


I hope this helps.

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Community Manager
2 April, 2019, 10:19 AM UTC
Thank you for your useful comment, Fortress. That's right, in order to get access to an old game account it's needed to contact our support team. 
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1
User
8 April, 2019, 9:46 AM UTC

Can someone post the path where i can send the ticket to support 


thanks Fotress and Boris 
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User
8 April, 2019, 2:10 PM UTC

https://plariumsupport.zendesk.com/hc/en-us


if you scroll to the bottom of the page there is a "contact support" button (blue writing)


Use that to "submit a request"  (start a ticket with support)


.........................


remember to check your messages in your profile - that is how they will get back to you.

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1
User
10 May, 2019, 10:29 AM UTC
but its only for money related issues, for other kind of bugs or request, you will not be able to put a request and will redirect here to forum where you will be ignored for weeks
Trust is like a mirror, you can fix it if it's broken, but you can still see the crack in that ********* reflection.'
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Community Manager
14 May, 2019, 11:46 AM UTC

hijadelafortuna T.I.A. said:


but its only for money related issues, for other kind of bugs or request, you will not be able to put a request and will redirect here to forum where you will be ignored for weeks

Thank you for your comment. As it was mentioned in some of my posts, our support agents check the needed forum section regularly and report any critical issues to devs. 


I hope for your understanding. 
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User
15 May, 2019, 7:26 AM UTC
sorry, i can not understand that you say that, when we both know that's a lie
Trust is like a mirror, you can fix it if it's broken, but you can still see the crack in that ********* reflection.'
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Community Manager
16 May, 2019, 12:49 PM UTC
hijadelafortuna T.I.A. said:

sorry, i can not understand that you say that, when we both know that's a lie
Thank you for your feedback. I'm sorry to hear that you have such an opinion. Still, I respect it. 
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User
16 May, 2019, 10:55 PM UTC

not sure if you dont understand english or you try to make it as i say something different in purpose...


 that's not an opinion, its a fact that you lie in that matter (tech support)

Trust is like a mirror, you can fix it if it's broken, but you can still see the crack in that ********* reflection.'
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