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2 bond events after 1 hour 30 minutes of reset

2 bond events after 1 hour 30 minutes of reset

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Jun 9, 2020, 13:3906/09/20
02/14/13
20

2 bond events after 1 hour 30 minutes of reset

So basically, i spent 15 holy bonds 10 minutes after the reset, when the 50% rate was activated, not only to say i got 5 orange guardians when using 15, not happy with that, they release 2 more bond events after 1 hour and 30 minutes of the first one, not only i got a 33% chance of orange guardians, add the fact that i lost 3 holy bonds. Is this a joke? cause it looks like a joke.

Please, you know what i am claiming i dont think i am asking too much.



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655
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19
Comments
Jun 9, 2020, 14:1306/09/20
06/30/15
9

I have the same problem, Plarium posted the event "summoning of the guardian" with delay and we lost the gain of the sacred links !!! this is just a scam so please rectify that.


https://gyazo.com/60681fafad578c9ddcf5b91055352727



Jun 9, 2020, 14:4906/09/20
03/10/15
1513

hopefully they will resolve quick (in time) the problem caused by their error.

we are many with this problem and its not fair we pay for their msitakes

Jun 9, 2020, 19:4606/09/20
Jun 9, 2020, 19:47(edited)
11/05/15
1200

hi guys 


I have requested a formal response from Plarium on this one for you, bear with us as it sometimes takes a day or two for them to get back to us though I have requested a quick response 
Jun 9, 2020, 19:5306/09/20
03/10/15
1513
morrte the event finish in 16h, and we loose the sacros, this is not fair, i wrote hours ago to support and they ignore us....
Jun 10, 2020, 06:1206/10/20
Jun 10, 2020, 06:29(edited)
03/10/15
1513

Moortee, as you can see time is running out, and No answer here or directly from support ,it is either as a collegue said, a scam (done on purposse) or inoperativity of the app with late and wrong actualizations (something that pass very very often, but it is not our mistake, its plarium bad operativity) 

now  its a matter of trust, how can we trusts plarium when they we have situations like this and we are left alone with no answer from support ...


logs of the players can be checked to prove that we are not liers, in the logs they can see how many bonds we open and when and deal this quick before it ends... we would not all come to complain about something if it was not true.



Jun 10, 2020, 10:1406/10/20
03/10/15
1513

it seems moortee, that plarium dont want to recognise when they make mistakes or help to the people that come here with problems...


Everyday there are less and less real players ... and with this actions.... they speed the end of the game


less than two hours to make right for the error to the players we ahve mentioned the problem, again i say, in log you can see how many holy bonds we opened....
Jun 10, 2020, 10:2806/10/20
11/05/15
1200
give them a chance Fortuna, the work office hours during the week, they have acknowledged my request for a Plarium response and should be posting soon 
NancyAdmin
Jun 10, 2020, 11:5206/10/20
07/09/19
1874

Hello, Archons! I’m sorry to hear that some of you feel upset about the late appearance of these two events. I understand your frustration and have already forwarded players’ feedback to the responsible team. We will try our best to avoid such non-synchronous launches in the future.


The thing is that having the active x2 event doesn’t guarantee that there should be other events/tournaments for Guardians simultaneously. Not every event or tournament has a fixed day or time of launch. Some of them may be launched at any time and in any order.


If you would like to receive bonuses for summoning Bonds, I suggest you summon them only when you can see an active event at the Event tab in your account. 

Jun 10, 2020, 11:5806/10/20
Jun 10, 2020, 11:59(edited)
03/10/15
1513

if they are NON synchronous, how they ahve the same hours?


can you explain that? because to me it seems to be a contradiction, like if you are trying to avoid recognising that you did a mistake.


the fact that you answer 10 minutes before the end of the event show a lack of interest. and i am sure every single moderator and player can tell you that this events ALWAYS COME TOGUETHER  AND ALSO COME SYNCHRONISE. that makes your answer again a contradiction...



NancyAdmin
Jun 10, 2020, 12:0006/10/20
07/09/19
1874
Fortuna T.I.A. said:

if they are NON synchronous, how they ahve the same hours?


can you explain that? because to me it seems to be a contradiction, like if you are trying to avoid recognising that you did a mistake.



The total duration of these events was shorter this time. 
Jun 10, 2020, 12:0006/10/20
03/10/15
1513
they are actually contradicting themselves, with the reality... as events come synchronised.
Jun 10, 2020, 12:0206/10/20
Jun 10, 2020, 13:26(edited)
03/10/15
1513

Nancy said:


Fortuna T.I.A. said:


if they are NON synchronous, how they ahve the same hours?


can you explain that? because to me it seems to be a contradiction, like if you are trying to avoid recognising that you did a mistake.



The total duration of these events was shorter this time. 

because  you had problems launching but it was synchonised the end as ALWAYS with the other event


can you tell me the exact timing of that event? 22.21.43 seconds? or something like that? to SYNCHRONISE the end with the one that you always put toguether, but not yesterday?

Jun 10, 2020, 12:1106/10/20
02/14/13
20
then tell us, delay the 2 events was made on purpose or was an error? waiting for your reply.
Jun 11, 2020, 11:1806/11/20
02/14/13
20
hello???
EliasModerator
Jun 11, 2020, 11:2806/11/20
10/15/15
1449

Sorry ( es casi lo unico que se escribir en ingles lol )

en proceso de solucionarse, o por lo menos estudiandolo

Jun 11, 2020, 11:5806/11/20
02/14/13
20
Thx for the update Elias. Lets see if they reconsider this, cause my wallet will be closed from now on if they dont.
Jun 11, 2020, 14:0006/11/20
03/10/15
1513

Fortuna T.I.A. said:


Nancy said:


Fortuna T.I.A. said:


if they are NON synchronous, how they ahve the same hours?


can you explain that? because to me it seems to be a contradiction, like if you are trying to avoid recognising that you did a mistake.



The total duration of these events was shorter this time. 

because  you had problems launching but it was synchonised the end as ALWAYS with the other event


can you tell me the exact timing of that event? 22.21.43 seconds? or something like that? to SYNCHRONISE the end with the one that you always put toguether, but not yesterday?

waiting to know the exact timing iof that event, as she knows it was shorter, i would love to know how short, and why the rest of times, it is synchronised.

and as RED said, if it was done on purpose or an error 

its important in customer service & support, to answer questions in order to understand problems, in a public forum as this one...
NancyAdmin
Jun 12, 2020, 13:4806/12/20
07/09/19
1874

This specific event turned out to be shorter than others due to several factors. We do understand where you are coming from and we have taken your feedback into account. With all due respect, this question has already been covered and we would appreciate it if the subject were closed. Thank you in advance for your cooperation.

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