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I enter the game on the same server

I enter the game on the same server

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Jun 15, 2020, 23:1006/15/20
06/11/20
3

I enter the game on the same server

and I have a level 48 account to which I have already put money twice but now I want to enter and my account appears as level 1 ???

same server and already check everything, I do not want excuses because I handle very well with these games and I feel cheated since I put money and my account of level 48 is now level 1.

I repeat: SAME SERVER !!!!!

Someone explain to me what's going on ...

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Jun 16, 2020, 08:5006/16/20
11/05/15
1211

you can switch server in game 


look for the below and click it (it may have a different server name) 




then select the server you want 




this is from my facebook account so the amount of servers or their names could differ but the action should be the same 
Jun 16, 2020, 14:1806/16/20
Jun 16, 2020, 14:22(edited)
06/11/20
3

no, i already tried.

I only play in "the thracian frontier" and I'm level 48, I put a video from a friend's account on the same server.

Notice what I say, I enter and I am level 1 and I go to my alliance and I am at level 48.

To solve this, I should delete the level 1 or 2 account that exists and not allow another player to use my name, with an underscore or without it, it did not open confuctions.

but this must be solved by Plarium right now, I am not a child and I have been playing for a long time, check everything and even uninstall the game and adobe flash and follow the problem.

Jun 16, 2020, 18:3006/16/20
Jun 16, 2020, 18:33(edited)
11/05/15
1211

thanks for the clarification, I'll flag this thread for the attention of the dev team 


can you post your UID please? They will need it to be able to check your account 


It can be found in the bottom left corner when you open the game guide in game 



Jun 17, 2020, 12:2606/17/20
Jun 18, 2020, 19:01(edited)
06/11/20
3

What is the UID ???


I need to solve this now, I was collecting prizes and I lose the advance due to a failure in the game.

I am very frustrated ...

I leave an image of my account 48 in Legio Pegaso and from where I have to enter that it is level 1


Jun 18, 2020, 19:0806/18/20
06/11/20
3

Katsumoto1877 said:


What is the UID ???


I need to solve this now, I was collecting prizes and I lose the advance due to a failure in the game.

I am very frustrated ...

I leave an image of my account 48 in Legio Pegaso and from where I have to enter that it is level 1


user ID:9486299 level 1 account, I need to delete it from the game. I did not want to do it for fear that the level 48 would also be deleted.

I have been waiting for help for three days and nobody answered my request, I have loaded money through UALA in the game.

I cannot know the UID of the level 48 account because I did not write it down.

now the coordinates are: -249; -850.

Those are the coordinates of the account level 48, if necessary, I will provide you with my pass or whatever to answer questions. I just want my account back and the moment they send me a message to register the email because that did not happen in the first place and I do not know why it took days and now only the level 1 account recognizes me. I did not know these things, ay games where they send promotions via email but here they come out in the game and I thought that everything was fine and I did not ask for the email to register my account.

Please help me, I am about to be expelled from my coalition and I will lose all the prizes to collect. Thank you