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Bad interface finally causes major loss

Bad interface finally causes major loss

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Apr 1, 2020, 23:5604/01/20
02/25/16
223

Bad interface finally causes major loss

The completely unreliable unit selection interface causes a massive unit loss.

I just send all my champion units alone to attack a emporium.  I started by selecting 16,000 Agemas and 20,000 Promachos but the ever present interface bug un-selected the bulk of my attack units and sent the champions alone to attack the emporium without the regular warning that champions should always be sent as support to regular units.

This is totally unacceptable!  This problem needs to be fixed and Plarium owes me a refund for all the lost units.

https://gyazo.com/d1756e86b305501555fb363ecfe817da

The same type of issue affects all emporia attacks even small ones where the selection process "forgets" some of the units selected. It usually results in an innocuous message saying you need to select both offensive and defensive units to capture an emporium.




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Apr 3, 2020, 14:1904/03/20
Apr 4, 2020, 15:53(edited)
02/25/16
223

No response... so customer service is handling customer complaints through the forum except they are not?

Is there any other way to reach Customer service?  Has Plarium abandonned all attempts to even look like they care about customers?  Are they afraid of getting Covid 19 by replying to customer posts?


This is ridiculous!

Apr 13, 2020, 12:4604/13/20
02/25/16
223
How do I get a response to my message?