Problem with Oracle Upgrade

Can't find anywhere to go re a particular support request - seems like it's here?
Just done an Oracle upgrade - made the right noises - but nothing happen. Check to see if 800 sketches had gone and they have!
Go there by going to Oracle, the Emporia and attempting to upgrade from there via info.
(approx 10.55am UK time 09/01/20)
As I wanted the 50% gather bonus at the new level - I just went ahead and bought it.
Can I have my 800 sketches back please (other resources don't matter)
Ta game name Sanutua
Riggar

Hello!

We would appreciate if you could submit a ticket request: https://plariumsupport.zendesk.com/hc/en-us

Make sure you enclose all the information requested here: https://plarium.com/forum/en/sparta-war-of-empires/127_bug-reports/84528_creating-a-bug-report-2/

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Check to see if 800 sketches had gone and they have!</p><p>Go there by going to Oracle, the Emporia and attempting to upgrade from there via info.   </p><p>(approx 10.55am  UK time 09/01/20)</p><p>As I wanted the 50% gather bonus at the new level - I just went ahead and bought it.</p><p>Can I have my 800 sketches back please (other resources don't matter)</p><p>Ta game name Sanutua </p><p>Riggar</p>","createdDate":"1578567960000","folderId":"127","id":"180841","authorId":"876838","authorRegistered":"1447919202443","authorName":"Sanutua ","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/10.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"431","commentsCount":"1","likesCount":"0","authorCommentsCount":"13","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/sparta-war-of-empires/127_bug-reports/180841_problem-with-oracle-upgrade/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/8858666/","commentUrl":"/forum/en/comment/topic_733916/"},"strings":{"userRole":"Admin","userId":"8858666","contentDraftJs":"","contentHtml":"<p>Sanutua said:</p><br><blockquote><p>Can't find anywhere to go re a particular support request - seems like it's here?</p><p>Just done an Oracle upgrade - made the right noises - but nothing happen. Check to see if 800 sketches had gone and they have!</p><p>Go there by going to Oracle, the Emporia and attempting to upgrade from there via info.   </p><p>(approx 10.55am  UK time 09/01/20)</p><p>As I wanted the 50% gather bonus at the new level - I just went ahead and bought it.</p><p>Can I have my 800 sketches back please (other resources don't matter)</p><p>Ta game name Sanutua </p><p>Riggar</p></blockquote><p>Hello!</p><p>We would appreciate if you could submit a ticket request: <a href=\"//plariumsupport.zendesk.com/hc/en-us\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us</a></p><p>Make sure you enclose all the information requested here: <a href=\"//plarium.com/forum/en/sparta-war-of-empires/127_bug-reports/84528_creating-a-bug-report-2/\" target=\"_blank\">https://plarium.com/forum/en/sparta-war-of-empires/127_bug-reports/84528_creating-a-bug-report-2/</a><br></p>","userRegistered":"1572425138967","userCommentsCount":"80","userName":"Agent William","createdDate":"1578996549457","editedDate":"0","id":"733916","entityId":"180841","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1510.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"733916","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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