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I can no longer access my account.

I can no longer access my account.

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Moderators for Sparta: War of Empires
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Jan 22, 2023, 09:0901/22/23
01/20/23
11

I can no longer access my account.

Since January 10 I can no longer access my account.


I performed the procedure for > changing Password< but after entering the new Password I do not receive the "Access Code" by E-Mail


I sent two reminder mails to Support but to date I have not received any response from Plarium.


I emphasize that I have been in the game since September 2016 and have a city of Lvl.126

Views
68
Comments
34
Comments
Jan 22, 2023, 14:1301/22/23
10/15/15
1488

Look in Spam, there are times when our email (even though we have already given the system permission for Plarium Play to make modifications) does not understand that it is an email we are expecting. 


Mira en Spam, hay veces que nuestro correo ( a pesar de que ya dimos permiso al sistema para que Plarium Play realizase modificaciones) no entiende que es un correo que esperamos. 

Jan 22, 2023, 21:0101/22/23
01/20/23
11

No Spam ... no emails ... nothing since January 10th ...

I am appalled at the treatment I am getting after 6 years in the Game!!!

Jan 23, 2023, 08:2301/23/23
10/15/15
1488
MakaSparta

No Spam ... no emails ... nothing since January 10th ...

I am appalled at the treatment I am getting after 6 years in the Game!!!

Can you tell us the ticket number assigned to you by support ? 

Jan 23, 2023, 14:5101/23/23
01/20/23
11

The First ticket number I received on January 13th is -- 4554311 --

The Second tickt number I received on January 20th is -- 4569412 --

Jan 23, 2023, 15:3801/23/23
01/20/23
11

Game: Sparta War of Empires

ID Plarium: Makallikus (Lvl.126)

Coordinates: x -1485; y 3261

Server: Glorious Valley

DariaCommunity Manager
Jan 24, 2023, 12:5001/24/23
10/31/22
783

Archon, please, make sure that you have received an answer from Support, please 🙏

As far as I know, they are already waiting for your reply. 


Jan 25, 2023, 06:3801/25/23
01/20/23
11

On January 24th the support, in the person of Nazar, sent me an email to which I promptly replied.

I am waiting for your further news


DariaCommunity Manager
Jan 31, 2023, 12:5301/31/23
10/31/22
783
MakaSparta

On January 24th the support, in the person of Nazar, sent me an email to which I promptly replied.

I am waiting for your further news


I'm glad, Archon, you have received your reply 🤗

Please, follow the news from our support agent who is helping you with your issue. 

Feb 1, 2023, 08:4402/01/23
01/20/23
11

Hi Daria,

What about my account ??? ...

Please, give me some news ...

Feb 4, 2023, 01:1102/04/23
10/02/22
1
MakaSparta

Hi Daria,

What about my account ??? ...

Please, give me some news ...

Hi Maka,

You can go to the log in page and choose the forgot password option and just enter your email address and then you can recreate a new password.

DariaCommunity Manager
Feb 7, 2023, 14:5202/07/23
10/31/22
783
Alex

Hi Maka,

You can go to the log in page and choose the forgot password option and just enter your email address and then you can recreate a new password.

Thanks for helping, Archon!


Feb 8, 2023, 21:1102/08/23
01/20/23
11

>> The password option doesn't work <<

I don't get the authentication code after entering the new password

Since January 10 I can not enter ...

I hope someone from Plarium can help me

Feb 10, 2023, 16:2402/10/23
02/28/15
4

Hi 


we hope my friend


... we all of us in The Towers coalition

and all your friends around Sparta

who have been playing with you for more than 6 years

...we all hope to see your active city again


Your city has now been 

inactive for 32 days

from the day you did the password recovery procedure

and you have not received any email


all this because the two-factor authentication system does not work




hopefully the Plarium support team

give you a present for valentine's day

to revive your city

that with great love for this game you have been developing for more than 6 years



we are all with you my friend

don't give up,,, don't lose hope




finally ... I would like to ask the community manager Daria

if you can send a suggestion to the developers

so whoever has two-factor authentication turned on

disable it ... at least until they fix the system


in this way, situations such as the one Makallikus is undergoing could be avoided


Thanks a lot and sorry for the length of the post


force Makallikus

and strength support team

,,, :)

KatiaModerator
Feb 11, 2023, 17:4102/11/23
01/31/18
550
MakaSparta

>> The password option doesn't work <<

I don't get the authentication code after entering the new password

Since January 10 I can not enter ...

I hope someone from Plarium can help me

Hello. I sent your post to Daria. I do hope that you will get an assistance soon.

DariaCommunity Manager
Feb 14, 2023, 13:2002/14/23
10/31/22
783
Kildren hearTandsTeel

Hi 


we hope my friend


... we all of us in The Towers coalition

and all your friends around Sparta

who have been playing with you for more than 6 years

...we all hope to see your active city again


Your city has now been 

inactive for 32 days

from the day you did the password recovery procedure

and you have not received any email


all this because the two-factor authentication system does not work




hopefully the Plarium support team

give you a present for valentine's day

to revive your city

that with great love for this game you have been developing for more than 6 years



we are all with you my friend

don't give up,,, don't lose hope




finally ... I would like to ask the community manager Daria

if you can send a suggestion to the developers

so whoever has two-factor authentication turned on

disable it ... at least until they fix the system


in this way, situations such as the one Makallikus is undergoing could be avoided


Thanks a lot and sorry for the length of the post


force Makallikus

and strength support team

,,, :)

Archon, do you mean that the two-factor authentication didn't work?

Feb 14, 2023, 17:3702/14/23
01/20/23
11
Daria

Archon, do you mean that the two-factor authentication didn't work?

yes the two-factor authentication didn't work ...

I forgot the old password so I activated the procedure for the new password

I don't get the authentication code after entering the new password

Feb 14, 2023, 20:4702/14/23
02/28/15
4
Daria

Archon, do you mean that the two-factor authentication didn't work?

Hi Daria


thanks for your reply,,, much appreciated


yeah, apparently it didn't work


and apparently the support team is also aware of this issue

and they are working to resolve


apparently it didn't work two factor authentication

in the password recovery procedure


as the email with the access code numbers does not arrive


please help Makallikus to regain access to his account


thanks in advance for the support

Feb 17, 2023, 13:3502/17/23
06/03/20
11

Игра жутко виснит. Наладте плиз


DariaCommunity Manager
Feb 21, 2023, 16:1902/21/23
10/31/22
783
MakaSparta

yes the two-factor authentication didn't work ...

I forgot the old password so I activated the procedure for the new password

I don't get the authentication code after entering the new password

I see 🙇

Did you use a valid email? Another option is to search for your authentication code in the spam section - maybe it got lost there.

DariaCommunity Manager
Feb 21, 2023, 16:2002/21/23
10/31/22
783
Kildren hearTandsTeel

Hi Daria


thanks for your reply,,, much appreciated


yeah, apparently it didn't work


and apparently the support team is also aware of this issue

and they are working to resolve


apparently it didn't work two factor authentication

in the password recovery procedure


as the email with the access code numbers does not arrive


please help Makallikus to regain access to his account


thanks in advance for the support

Thanks for the info. I'm just on my way 🙌