Can't claim rewards from tourney

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Can't claim rewards from tourney

Moderators for Sparta: War of Empires

Moderators wanted!

LordMichael

Jun 7, 2019, 18:2206/07/19

07/21/16

Can't claim rewards from tourney

can't claim award in epic development that concluded...claim button does not work...scored 4884 points and can't claim award

https://gyazo.com/a96f8d2cfc5e2f600a436280bcf8a117

Comments

The Dragon

Jun 8, 2019, 07:2806/08/19

08/29/15

yes, I'm having same issue too ...

https://prnt.sc/nz5mw6

Bob

Jun 8, 2019, 14:3006/08/19

02/15/16

hi all

i am having same issue with 2 coalition tournaments

uid 4127886 / pp18752302 / The Glorious Valley / segment00

ibehraki

Jun 9, 2019, 10:0206/09/19

Jun 9, 2019, 10:12(edited)

06/09/19

me too

http://prntscr.com/nzhyvp

http://prntscr.com/nzhz3b

uid 53965 / fb954580361353110 / The Ridge of Epirus / segment00

Agent HelgaTechnical Support

Jun 9, 2019, 15:0106/09/19

05/13/15

1258

Hello!

Thank you for the information!

I have reported this issue to our developers for further investigation.

I will let you know when I have any updates.

Thank you for your patience!

Little_Mike B.O.B.

Jun 9, 2019, 18:2706/09/19

01/20/17

Having same problem

Némesis

Jun 10, 2019, 17:4706/10/19

07/12/15

hi all,

now my problem is solved,

I received the awards

thank you Helga

regard

Agent RomaTechnical Support

Jun 11, 2019, 14:1106/11/19

05/10/19

399

Hello,

Thank you for your reports regarding the matter.

I am glad to inform you that the issue was fixed.

Please be informed that the Tournament rewards should get claimed properly from now on.

Those whose rewards were credited with an inaccuracy should have received the remainings by now.

Sorry for these inconveniences. We truly appreciate your patience.

Good luck!

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patience!</p>","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1560092488120","editedDate":"0","id":"616745","entityId":"132495","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"616745","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1398529/","commentUrl":"/forum/en/comment/topic_616785/"},"strings":{"userRole":"","userId":"1398529","contentDraftJs":"","contentHtml":"<p>Having same problem</p><br>","userRegistered":"1484944259180","userCommentsCount":"3","userName":"Little_Mike B.O.B.","createdDate":"1560104877513","editedDate":"0","id":"616785","entityId":"132495","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"616785","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/5294386/","commentUrl":"/forum/en/comment/topic_617255/"},"strings":{"userRole":"","userId":"5294386","contentDraftJs":"","contentHtml":"<p>hi all,</p><p>now my problem is solved,</p><p>I received the awards</p><br><p>thank you Helga</p><br><p>regard</p>","userRegistered":"1436703886843","userCommentsCount":"1","userName":"Némesis ","createdDate":"1560188828407","editedDate":"0","id":"617255","entityId":"132495","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/12353267.jpeg?v=1554996265"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"617255","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8331846/","commentUrl":"/forum/en/comment/topic_617664/"},"strings":{"userRole":"Technical Support","userId":"8331846","contentDraftJs":"","contentHtml":"<p>Hello,</p><br><p>Thank you for your reports regarding the matter.</p><br><p>I am glad to inform you that the issue was fixed.</p><p>Please be informed that the Tournament rewards should get claimed properly from now on.</p><p>Those whose rewards were credited with an inaccuracy should have received the remainings by now.</p><br><p>Sorry for these inconveniences. 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","createdDate":"1560004252270","editedDate":"0","id":"616487","entityId":"132495","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"616487","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8377835/","commentUrl":"/forum/en/comment/topic_616676/"},"strings":{"userRole":"","userId":"8377835","contentDraftJs":"","contentHtml":"<p>me too</p><p><a href=\"//prntscr.com/nzhyvp\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/nzhyvp</a></p><br><p><a href=\"//prntscr.com/nzhz3b\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/nzhz3b</a><br></p><br><p>uid 53965 / fb954580361353110 / The Ridge of Epirus / segment00</p>","userRegistered":"1560074168020","userCommentsCount":"1","userName":"ibehraki","createdDate":"1560074555030","editedDate":"1560075158777","id":"616676","entityId":"132495","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"616676","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_616745/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p><span style=\"color: inherit;\">Hello! </span></p><p><span style=\"color: inherit;\">Thank you for the information! </span></p><p>I have reported this issue to our developers for further investigation.</p><p>I will let you know when I have any updates. </p><p>Thank you for your patience!</p>","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1560092488120","editedDate":"0","id":"616745","entityId":"132495","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"616745","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1398529/","commentUrl":"/forum/en/comment/topic_616785/"},"strings":{"userRole":"","userId":"1398529","contentDraftJs":"","contentHtml":"<p>Having same problem</p><br>","userRegistered":"1484944259180","userCommentsCount":"3","userName":"Little_Mike B.O.B.","createdDate":"1560104877513","editedDate":"0","id":"616785","entityId":"132495","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"616785","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/5294386/","commentUrl":"/forum/en/comment/topic_617255/"},"strings":{"userRole":"","userId":"5294386","contentDraftJs":"","contentHtml":"<p>hi all,</p><p>now my problem is solved,</p><p>I received the awards</p><br><p>thank you Helga</p><br><p>regard</p>","userRegistered":"1436703886843","userCommentsCount":"1","userName":"Némesis ","createdDate":"1560188828407","editedDate":"0","id":"617255","entityId":"132495","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/12353267.jpeg?v=1554996265"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"617255","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8331846/","commentUrl":"/forum/en/comment/topic_617664/"},"strings":{"userRole":"Technical Support","userId":"8331846","contentDraftJs":"","contentHtml":"<p>Hello,</p><br><p>Thank you for your reports regarding the matter.</p><br><p>I am glad to inform you that the issue was fixed.</p><p>Please be informed that the Tournament rewards should get claimed properly from now on.</p><p>Those whose rewards were credited with an inaccuracy should have received the remainings by now.</p><br><p>Sorry for these inconveniences. 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