Can't claim rewards in Daily Chronos Quests and Weekly Chronos Quests

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Can't claim rewards in Daily Chronos Quests and Weekly Chronos Quests

Moderators for Sparta: War of Empires

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gorgonkiller le sumerien

Apr 25, 2019, 21:5004/25/19

06/13/15

Can't claim rewards in Daily Chronos Quests and Weekly Chronos Quests

When I tried to claim my Daily Chronos Quests and Weekly Chronos Quests, I can't access the bottom ones on the page as it's cutting off just above where I can click to claim them. Wondering if anyone else is having the same issue. This is since the Plarium platform was updated earlier today (April 25) as I've not previously encountered this problem. I don't want to lose rewards that I've earned due to a technical glitch.

Comments

Agent HelgaTechnical Support

Apr 28, 2019, 08:4404/28/19

05/13/15

1258

Hello!

Please attach a screenshot illustrating the issue. It will help to find a solution.

Dog4Hire

Apr 28, 2019, 09:4704/28/19

Apr 28, 2019, 09:53(edited)

09/28/15

i also have this issue, can not collect rewards as the screen is not allowing me to access the accept button. i can select my troop rewards but the button on bottom to accept is below screen and can not scroll to get it

Parker

Apr 28, 2019, 14:4904/28/19

01/11/15

I have the same problem. It existed before and then for some reason it seemed to fix itself. I just uploaded the new version of plarium and its doing it again. I don't believe you lose the rewards, its just you cant get them until the problem is fixed--again.

Iceburg

Apr 28, 2019, 22:3604/28/19

11/15/16

Same problem here too after the update. I can't claim rewards either, it is impossible to reach the claim button just like shown in the photo above of the previous player.

Agent HelgaTechnical Support

Apr 29, 2019, 09:3004/29/19

05/13/15

1258

Thank you for this information.

I have forwarded it to developers and hopefully, it will be fixed very soon.

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It existed before and then for some reason it seemed to fix itself. I just uploaded the new version of plarium and its doing it again. I don't believe you lose the rewards, its just you cant get them until the problem is fixed--again.","userRegistered":"1421001892153","userCommentsCount":"1","userName":"Parker","createdDate":"1556462948030","editedDate":"0","id":"600564","entityId":"127166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/18.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"600564","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1325492/","commentUrl":"/forum/en/comment/topic_600628/"},"strings":{"userRole":"","userId":"1325492","contentDraftJs":"","contentHtml":"Same problem here too after the update. I can't claim rewards either, it is impossible to reach the claim button just like shown in the photo above of the previous player.<br>","userRegistered":"1479210661737","userCommentsCount":"1","userName":"Iceburg","createdDate":"1556491003027","editedDate":"0","id":"600628","entityId":"127166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"600628","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_600697/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>Thank you for this information. </p>I have forwarded it to developers and hopefully, it will be fixed very soon. ","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1556530225623","editedDate":"0","id":"600697","entityId":"127166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"600697","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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I don't want to lose rewards that I've earned due to a technical glitch.  ","createdDate":"1556229000000","folderId":"127","id":"127166","authorId":"5301130","authorRegistered":"1434217141347","authorName":"gorgonkiller le sumerien","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/12.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1002","commentsCount":"5","likesCount":"0","authorCommentsCount":"0","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/sparta-war-of-empires/127_bug-reports/127166_can-t-claim-rewards-in-daily-chronos-quests-and-weekly-chronos-quests/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_600500/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>Hello! </p><p>Please attach a screenshot illustrating the issue. It will help to find a solution.</p>","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1556441055050","editedDate":"0","id":"600500","entityId":"127166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"600500","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/4672978/","commentUrl":"/forum/en/comment/topic_600517/"},"strings":{"userRole":"","userId":"4672978","contentDraftJs":"","contentHtml":"<img src=\"//cnt-forum.plarium.com/file.bmp?g=36772ada-4e61-4c34-8ce8-b94af876223e\">i also have this issue, can not collect rewards as the screen is not allowing me to access the accept button. i can select my troop rewards but the button on bottom to accept is below screen and can not scroll to get it","userRegistered":"1443472464813","userCommentsCount":"1","userName":"Dog4Hire","createdDate":"1556444853117","editedDate":"1556445184417","id":"600517","entityId":"127166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/14485063.jpeg?v=1579563587"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"600517","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/5391208/","commentUrl":"/forum/en/comment/topic_600564/"},"strings":{"userRole":"","userId":"5391208","contentDraftJs":"","contentHtml":"I have the same problem. It existed before and then for some reason it seemed to fix itself. I just uploaded the new version of plarium and its doing it again. I don't believe you lose the rewards, its just you cant get them until the problem is fixed--again.","userRegistered":"1421001892153","userCommentsCount":"1","userName":"Parker","createdDate":"1556462948030","editedDate":"0","id":"600564","entityId":"127166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/18.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"600564","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1325492/","commentUrl":"/forum/en/comment/topic_600628/"},"strings":{"userRole":"","userId":"1325492","contentDraftJs":"","contentHtml":"Same problem here too after the update. I can't claim rewards either, it is impossible to reach the claim button just like shown in the photo above of the previous player.<br>","userRegistered":"1479210661737","userCommentsCount":"1","userName":"Iceburg","createdDate":"1556491003027","editedDate":"0","id":"600628","entityId":"127166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"600628","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_600697/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>Thank you for this information. </p>I have forwarded it to developers and hopefully, it will be fixed very soon. ","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1556530225623","editedDate":"0","id":"600697","entityId":"127166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"600697","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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