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Did not receive Blacksmith twice in a row.

Did not receive Blacksmith twice in a row.

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Mar 21, 2019, 06:2203/21/19
09/07/15
6

Did not receive Blacksmith twice in a row.

Hello,


The past two times I earned a "Blacksmith" I did not receive them. Just earned another one today and it's no where to be found. Please find out where they are and send them back. Every thing was done to earn them. I'd kinda like to have them. Thanks


BM
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1k
Comments
12
Comments
Mar 21, 2019, 21:1603/21/19
09/07/15
6
It sure takes a long time to get any results from Plarium. Not even an email or comment. 
Mar 22, 2019, 16:4703/22/19
09/07/15
6
Does anyone have any suggestions how to get this sorted out?
Mar 23, 2019, 15:4503/23/19
09/07/15
6
After numerous emails and posts i have not heard a peep from plarium. i know it's only two blacksmiths that i'm owed but i earned them and spent my money to help get them. Today i'm pretty disappointed with the lack of customer service. I spend $200 to $300 a month for the past 2 (and a bit) years. I never complain or post anything in poor taste. So, I've come to a decision. This get's resolved "SOON" and we're all good and, if it doesn't, I have better places to put my money. I get better service at the recycling depot. Not impressed ...
Mar 25, 2019, 23:3303/25/19
09/07/15
6
Another day and another "No Show" for anyone to contact me to sort out the missing blacksmiths. 
Apr 2, 2019, 13:4804/02/19
09/07/15
6
Still waiting for Plarium to look into this. Nothing yet.
Apr 2, 2019, 17:2704/02/19
11/05/15
1211

my apologies for this not having been responded to 


I have also flagged this for urgent review 
Apr 2, 2019, 21:1004/02/19
03/10/15
1572
morteeee said:

my apologies for this not having been responded to 


I have also flagged this for urgent review 
where is support?
Apr 2, 2019, 23:1104/02/19
11/05/15
1211
as I said, I have flagged it with the support team for urgent review
Apr 3, 2019, 07:2504/03/19
03/10/15
1572
my question again is where is technical agents, as i have not seen any answer of them for over 3 weeks and i think thats quite worrying
Apr 3, 2019, 08:5804/03/19
11/05/15
1211
that has also been highlighted
Agent HelgaTechnical Support
Apr 4, 2019, 10:0804/04/19
05/13/15
1258

Boogey Monster said:


Still waiting for Plarium to look into this. Nothing yet.

Hi! 

Please specify the exact dates when you earned those Blacksmiths. Also, I need your coordinates and the server where you play so I Could check the database. 
Apr 4, 2019, 12:2204/04/19
03/10/15
1572

helga, the question is from the 21st of march, thats exactly 14 days ago, do you think now asking for that info is a little late and complicated? dont you ahve logs to check that?