Plarium play app no longer works

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Plarium play app no longer works

Moderators for Sparta: War of Empires

Moderators wanted!

KJM

Feb 26, 2019, 14:5302/26/19

12/15/15

3326

Plarium play app no longer works

Saw message to install a new play app, version 2.20.

Uninstalled old version. Deleted old app files. Downloaded new app, Tried to install. Nothing happens. Progress bar shows 0% progress. Tried again 3x. Last time, waited 15min. Small green line, almost 0% progress. This is a very serious bug. Had no problems before with old app, version 2.1.

Please check App - SWOE. Something is very wrong, with new app version.

(And yes. I am a paying customer.)

Comments

Fortuna

Feb 27, 2019, 09:5202/27/19

03/10/15

1572

i had to reinstall several times and since the new update , game is more fluid, less laggy in browser, if it is of any help

KJM

Feb 27, 2019, 13:4202/27/19

Feb 27, 2019, 13:42(edited)

12/15/15

3326

**Update. Good news!! New app 2.20 is working today. No problem.

Thank you for checking , fixing it.

Agent HelgaTechnical Support

Feb 28, 2019, 14:1802/28/19

05/13/15

1258

KJM said:

**Update. Good news!! New app 2.20 is working today. No problem.
Thank you for checking , fixing it.

Hello! Glad to see it works now.

If you need further assistance, please let me know.

Blackbuttafly

Mar 4, 2019, 06:1003/04/19

07/14/18

Well I am glad it works for ya'll cause mine not only deleted after I authorized the latest update download, but now it won't install the app download setup file, and I have uninstalled, cleared history, did a cleaning scan, used almost every browser, and updated my computer, windows program, as well as updating my Chrome browser... I am extremely upset because not only am i a frequent user, but i also am the leader of a Coalition and Brotherhood... I originally chose the app for the functionality, and now I'm being forced to use the browser...

Agent HelgaTechnical Support

Mar 5, 2019, 16:1203/05/19

05/13/15

1258

Blackbuttafly said:

Well I am glad it works for ya'll cause mine not only deleted after I authorized the latest update download, but now it won't install the app download setup file, and I have uninstalled, cleared history, did a cleaning scan, used almost every browser, and updated my computer, windows program, as well as updating my Chrome browser... I am extremely upset because not only am i a frequent user, but i also am the leader of a Coalition and Brotherhood... I originally chose the app for the functionality, and now I'm being forced to use the browser...

Hi!

Have you tried to reinstall the .Net Framework on your PC?

Also, I see that for some other players it helped to just delete the old application - > download a new version from the plarium.com website and install again.

Blackbuttafly

Mar 8, 2019, 02:2503/08/19

07/14/18

I did the delete and reinstall method several times and each time I used the plarium.com website only... Can you explain what you mean by "reinstall the .Net Framework on my PC though???

Agent HelgaTechnical Support

Mar 14, 2019, 10:0903/14/19

05/13/15

1258

Blackbuttafly said:

I did the delete and reinstall method several times and each time I used the plarium.com website only... Can you explain what you mean by "reinstall the .Net Framework on my PC though???

Hi! You can find the instruction oh how to do it here.

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Glad to see it works now. </p><p>If you need further assistance, please let me know.</p>","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1551363509980","editedDate":"0","id":"582137","entityId":"123166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"582137","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/3256361/","commentUrl":"/forum/en/comment/topic_583903/"},"strings":{"userRole":"","userId":"3256361","contentDraftJs":"","contentHtml":"Well I am glad it works for ya'll cause mine not only deleted after I authorized the latest update download, but now it won't install the app download setup file, and I have uninstalled, cleared history, did a cleaning scan, used almost every browser, and updated my computer, windows program, as well as updating my Chrome browser... I am extremely upset because not only am i a frequent user, but i also am the leader of a Coalition and Brotherhood... I originally chose the app for the functionality, and now I'm being forced to use the browser...<img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/sparta/smiles/angry.png\" class=\"smiles postImage\">","userRegistered":"1531558602143","userCommentsCount":"9","userName":"Blackbuttafly","createdDate":"1551679847013","editedDate":"0","id":"583903","entityId":"123166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/nords/avatars/23.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"583903","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_584329/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>Blackbuttafly said:</p><br><blockquote>Well I am glad it works for ya'll cause mine not only deleted after I authorized the latest update download, but now it won't install the app download setup file, and I have uninstalled, cleared history, did a cleaning scan, used almost every browser, and updated my computer, windows program, as well as updating my Chrome browser... I am extremely upset because not only am i a frequent user, but i also am the leader of a Coalition and Brotherhood... I originally chose the app for the functionality, and now I'm being forced to use the browser...<img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/sparta/smiles/angry.png\" class=\"smiles postImage\"></blockquote><p>Hi!</p><p>Have you tried to reinstall the .Net Framework on your PC?</p>Also, I see that for some other players it helped to just delete the old application - > download a new version from the plarium.com website and install again.","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1551802359943","editedDate":"0","id":"584329","entityId":"123166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"584329","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/3256361/","commentUrl":"/forum/en/comment/topic_584969/"},"strings":{"userRole":"","userId":"3256361","contentDraftJs":"","contentHtml":"I did the delete and reinstall method several times and each time I used the plarium.com website only... Can you explain what you mean by \"reinstall the .Net Framework on my PC though???","userRegistered":"1531558602143","userCommentsCount":"9","userName":"Blackbuttafly","createdDate":"1552011921100","editedDate":"0","id":"584969","entityId":"123166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/nords/avatars/23.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"584969","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_586581/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Blackbuttafly said:</div><br><blockquote>I did the delete and reinstall method several times and each time I used the plarium.com website only... Can you explain what you mean by \"reinstall the .Net Framework on my PC though???</blockquote>Hi! You can find the instruction oh how to do it <a href=\"//knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-remove-and-reinstall-the-Microsoft-NET-Framework.html\" rel=\"nofollow ugc\" target=\"_blank\">here</a>.","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1552558198997","editedDate":"0","id":"586581","entityId":"123166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"586581","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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You cannot post comments.","title":"Plarium play app no longer works","authorRole":"","contentDraftJs":"","contentHtml":"<p>Saw message to install a new play app, version 2.20. </p><p>Uninstalled old version. Deleted old app files.  Downloaded new app, Tried to install. Nothing happens.  Progress bar shows 0% progress.  Tried again 3x. Last time, waited 15min. Small green line, almost 0% progress.  This is a very serious bug.  Had no problems before with old app, version 2.1.</p><br><p>Please check App - SWOE. Something is very wrong, with new app version.  </p><br><p>(And yes. I am a paying customer.)</p><br><p><br></p>","createdDate":"1551192780000","folderId":"127","id":"123166","authorId":"940073","authorRegistered":"1450194195017","authorName":"KJM","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/16826937.jpeg.jpeg?v=1570256422"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1242","commentsCount":"7","likesCount":"0","authorCommentsCount":"3326","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/sparta-war-of-empires/127_bug-reports/123166_plarium-play-app-no-longer-works/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/178961/","commentUrl":"/forum/en/comment/topic_579401/"},"strings":{"userRole":"","userId":"178961","contentDraftJs":"","contentHtml":"i had to reinstall several times and since the new update , game is more fluid, less laggy in browser, if it is of any help ","userRegistered":"1426020025863","userCommentsCount":"1572","userName":"Fortuna","createdDate":"1551261139620","editedDate":"0","id":"579401","entityId":"123166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/9387267.jpeg?v=1692607607"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"579401","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/940073/","commentUrl":"/forum/en/comment/topic_579500/"},"strings":{"userRole":"","userId":"940073","contentDraftJs":"","contentHtml":"<p>**Update.  Good news!!  New app 2.20  is working today.  No problem.</p><p>  Thank you for checking , fixing it.  <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/sparta/smiles/thumbup.png\" class=\"smiles postImage\"></p><br>","userRegistered":"1450194195017","userCommentsCount":"3326","userName":"KJM","createdDate":"1551274931110","editedDate":"1551274949990","id":"579500","entityId":"123166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/16826937.jpeg.jpeg?v=1570256422"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"579500","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_582137/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>KJM said:</p><br><blockquote><p>**Update.  Good news!!  New app 2.20  is working today.  No problem.</p><p>  Thank you for checking , fixing it.  <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/sparta/smiles/thumbup.png\" class=\"smiles postImage\"></p><br></blockquote><p>Hello! Glad to see it works now. </p><p>If you need further assistance, please let me know.</p>","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1551363509980","editedDate":"0","id":"582137","entityId":"123166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"582137","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/3256361/","commentUrl":"/forum/en/comment/topic_583903/"},"strings":{"userRole":"","userId":"3256361","contentDraftJs":"","contentHtml":"Well I am glad it works for ya'll cause mine not only deleted after I authorized the latest update download, but now it won't install the app download setup file, and I have uninstalled, cleared history, did a cleaning scan, used almost every browser, and updated my computer, windows program, as well as updating my Chrome browser... I am extremely upset because not only am i a frequent user, but i also am the leader of a Coalition and Brotherhood... I originally chose the app for the functionality, and now I'm being forced to use the browser...<img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/sparta/smiles/angry.png\" class=\"smiles postImage\">","userRegistered":"1531558602143","userCommentsCount":"9","userName":"Blackbuttafly","createdDate":"1551679847013","editedDate":"0","id":"583903","entityId":"123166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/nords/avatars/23.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"583903","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_584329/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>Blackbuttafly said:</p><br><blockquote>Well I am glad it works for ya'll cause mine not only deleted after I authorized the latest update download, but now it won't install the app download setup file, and I have uninstalled, cleared history, did a cleaning scan, used almost every browser, and updated my computer, windows program, as well as updating my Chrome browser... I am extremely upset because not only am i a frequent user, but i also am the leader of a Coalition and Brotherhood... I originally chose the app for the functionality, and now I'm being forced to use the browser...<img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/sparta/smiles/angry.png\" class=\"smiles postImage\"></blockquote><p>Hi!</p><p>Have you tried to reinstall the .Net Framework on your PC?</p>Also, I see that for some other players it helped to just delete the old application - > download a new version from the plarium.com website and install again.","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1551802359943","editedDate":"0","id":"584329","entityId":"123166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"584329","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/3256361/","commentUrl":"/forum/en/comment/topic_584969/"},"strings":{"userRole":"","userId":"3256361","contentDraftJs":"","contentHtml":"I did the delete and reinstall method several times and each time I used the plarium.com website only... Can you explain what you mean by \"reinstall the .Net Framework on my PC though???","userRegistered":"1531558602143","userCommentsCount":"9","userName":"Blackbuttafly","createdDate":"1552011921100","editedDate":"0","id":"584969","entityId":"123166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/nords/avatars/23.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"584969","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_586581/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Blackbuttafly said:</div><br><blockquote>I did the delete and reinstall method several times and each time I used the plarium.com website only... Can you explain what you mean by \"reinstall the .Net Framework on my PC though???</blockquote>Hi! You can find the instruction oh how to do it <a href=\"//knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-remove-and-reinstall-the-Microsoft-NET-Framework.html\" rel=\"nofollow ugc\" target=\"_blank\">here</a>.","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1552558198997","editedDate":"0","id":"586581","entityId":"123166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"586581","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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