Hello! 

We have reported this issue to our developers for further investigation. 

In case they confirm a bug, it will be handled as soon as possible. Thank you for your cooperation!

if it is not a bug, it is another lie /trick from plarium, as it has been already proven to other agents and they realise there is a real problem!

i suggest agent helga, you rethink your answers! you are here to help us, hence the title "support"

Hello again! 

Glad to inform you that the issue has been solved and the resources are produced properly now. 

Thank you for informing us about it! 

On behalf of Plarium, I apologize for this temporary inconvenience. 

I hope that you will keep enjoying the game. 

Having discussed this issue with the team, a decision was made to not provide compensations for this bug.

I understand that you may be unsatisfied with this decision, However, there is nothing I can do here. 

how can we understand that if plarium mess up something always we pay for it?

if the error is ours, plarium takes it out of our account, it should be logical the other way aorund.