Two rank 2 guardians wasted, no upgrade, what is wrong?

Please provide us with the more detailed information about the issue. Also, check the screenshot, it is not loading. Here is an instruction on how to report bugs.

Mullenz

Sep 6, 2018, 06:0209/06/18

Sep 6, 2018, 06:20(edited)

03/30/15

112

Agent Pavel said:

Hello, Archon!
Please provide us with the more detailed information about the issue. Also, check the screenshot, it is not loading. Here is an instruction on how to report bugs.

Seriously, Pavel. It is so clear: I was trying to upgrade the lvl20 rank2 Cap Defense guardian. For that, used 2 rank2 guardians. The upgrade did not take place but guardians "retired". without a trace.

Platform Plarium.com, server Glorious valley

Time: around 4:40 am UTC

I expect you to compensate me, either by returning those 2 "retirees" or some other way.

Agent PavelTechnical Support

Sep 6, 2018, 10:4309/06/18

07/02/15

4523

Mullenz said:

Agent Pavel said:

Hello, Archon!
Please provide us with the more detailed information about the issue. Also, check the screenshot, it is not loading. Here is an instruction on how to report bugs.
Seriously, Pavel. It is so clear: I was trying to upgrade the lvl20 rank2 Cap Defense guardian. For that, used 2 rank2 guardians. The upgrade did not take place but guardians "retired". without a trace.
Platform Plarium.com, server Glorious valley
Time: around 4:40 am UTC

I expect you to compensate me, either by returning those 2 "retirees" or some other way.

Compensation request can be considered only in case the bug is confirmed. Also, if you consider the feature is broken I will be able to reproduce the issue on our side. Please provide me with the steps and I will investigate this case. Please check the instruction on how to report bugs.

Mullenz

Sep 8, 2018, 07:0109/08/18

03/30/15

112

You know the time. I did everything that is required,

What else do you need?

Agent PavelTechnical Support

Sep 9, 2018, 10:1609/09/18

07/02/15

4523

Mullenz said:

You know the time. I did everything that is required,
What else do you need?

I have checked your logs and found that you retired 2 Guardians to upgrade a Capital Defense guardian to level 20. Before the upgrade, the Capital defense Guardian was on level 15. At that moment the Guardian could not be ranked up.

Since the situation has not been classified as a bug, the topic will be closed.

The topic is locked. You cannot post comments.

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I needed so much a rank 3 guardian to help my coal!!!!","createdDate":"1535778720000","folderId":"127","id":"108994","authorId":"250401","authorRegistered":"1427742793057","authorName":"Mullenz","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/14.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1996","commentsCount":"6","likesCount":"0","authorCommentsCount":"112","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/sparta-war-of-empires/127_bug-reports/108994_two-rank-2-guardians-wasted--no-upgrade--what-is-wrong--/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/250401/","commentUrl":"/forum/en/comment/topic_512825/"},"strings":{"userRole":"","userId":"250401","contentDraftJs":"","contentHtml":"<br>Looks like plarium just devoured those 2 guardians. ","userRegistered":"1427742793057","userCommentsCount":"112","userName":"Mullenz","createdDate":"1535854307590","editedDate":"0","id":"512825","entityId":"108994","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"512825","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_512929/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>Hello, Archon!\r</p>\rPlease provide us with the more detailed information about the issue. Also, check the screenshot, it is not loading. Here is an instruction on <a href=\"//plarium.com/forum/en/sparta-war-of-empires/bug-reports/84528_creating-a-bug-report-2/\" target=\"_blank\">how to report bugs</a>.","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1535894522380","editedDate":"0","id":"512929","entityId":"108994","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"512929","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/250401/","commentUrl":"/forum/en/comment/topic_513934/"},"strings":{"userRole":"","userId":"250401","contentDraftJs":"","contentHtml":"<p>Agent Pavel said:</p><br><blockquote><p>Hello, Archon!\n</p>\nPlease provide us with the more detailed information about the issue. Also, check the screenshot, it is not loading. Here is an instruction on <a href=\"//plarium.com/forum/en/sparta-war-of-empires/bug-reports/84528_creating-a-bug-report-2/\" target=\"_blank\">how to report bugs</a>.</blockquote><p>Seriously, Pavel. It is so clear: I was trying to upgrade the lvl20 rank2 Cap Defense guardian. For that, used 2 rank2 guardians. The upgrade did not take place but guardians \"retired\". without a trace.  </p><p>Platform Plarium.com, server Glorious valley </p><p>Time: around 4:40 am UTC</p><br>I expect you to compensate me, either by returning those 2 \"retirees\" or some other way. ","userRegistered":"1427742793057","userCommentsCount":"112","userName":"Mullenz","createdDate":"1536213771740","editedDate":"1536214802137","id":"513934","entityId":"108994","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"513934","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_514000/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Mullenz said:</div><br><blockquote><p>Agent Pavel said:</p><br><blockquote><p>Hello, Archon!\n</p>\nPlease provide us with the more detailed information about the issue. Also, check the screenshot, it is not loading. Here is an instruction on <a href=\"//plarium.com/forum/en/sparta-war-of-empires/bug-reports/84528_creating-a-bug-report-2/\" target=\"_blank\">how to report bugs</a>.</blockquote><p>Seriously, Pavel. It is so clear: I was trying to upgrade the lvl20 rank2 Cap Defense guardian. For that, used 2 rank2 guardians. The upgrade did not take place but guardians \"retired\". without a trace.  </p><p>Platform Plarium.com, server Glorious valley </p><p>Time: around 4:40 am UTC</p><br>I expect you to compensate me, either by returning those 2 \"retirees\" or some other way. </blockquote>Compensation request can be considered only in case the bug is confirmed. Also, if you consider the feature is broken I will be able to reproduce the issue on our side. Please provide me with the steps and I will investigate this case. Please check the instruction on how to report bugs.","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1536230606563","editedDate":"0","id":"514000","entityId":"108994","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"514000","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/250401/","commentUrl":"/forum/en/comment/topic_514408/"},"strings":{"userRole":"","userId":"250401","contentDraftJs":"","contentHtml":"<p>You know the time. I did everything that is required,</p>What else do you need? ","userRegistered":"1427742793057","userCommentsCount":"112","userName":"Mullenz","createdDate":"1536390068040","editedDate":"0","id":"514408","entityId":"108994","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"514408","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_514584/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>Mullenz said:</p><br><blockquote><p>You know the time. I did everything that is required,</p>What else do you need? </blockquote><p>I have checked your logs and found that you retired 2 Guardians to upgrade a Capital Defense guardian to level 20. Before the upgrade, the Capital defense Guardian was on level 15. At that moment the Guardian could not be ranked up.</p><p>Since the situation has not been classified as a bug, the topic will be closed. \r</p>","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1536488206927","editedDate":"0","id":"514584","entityId":"108994","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"514584","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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I needed so much a rank 3 guardian to help my coal!!!!","createdDate":"1535778720000","folderId":"127","id":"108994","authorId":"250401","authorRegistered":"1427742793057","authorName":"Mullenz","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/14.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1996","commentsCount":"6","likesCount":"0","authorCommentsCount":"112","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/sparta-war-of-empires/127_bug-reports/108994_two-rank-2-guardians-wasted--no-upgrade--what-is-wrong--/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/250401/","commentUrl":"/forum/en/comment/topic_512825/"},"strings":{"userRole":"","userId":"250401","contentDraftJs":"","contentHtml":"<br>Looks like plarium just devoured those 2 guardians. ","userRegistered":"1427742793057","userCommentsCount":"112","userName":"Mullenz","createdDate":"1535854307590","editedDate":"0","id":"512825","entityId":"108994","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"512825","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_512929/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>Hello, Archon!\r</p>\rPlease provide us with the more detailed information about the issue. Also, check the screenshot, it is not loading. Here is an instruction on <a href=\"//plarium.com/forum/en/sparta-war-of-empires/bug-reports/84528_creating-a-bug-report-2/\" target=\"_blank\">how to report bugs</a>.","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1535894522380","editedDate":"0","id":"512929","entityId":"108994","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"512929","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/250401/","commentUrl":"/forum/en/comment/topic_513934/"},"strings":{"userRole":"","userId":"250401","contentDraftJs":"","contentHtml":"<p>Agent Pavel said:</p><br><blockquote><p>Hello, Archon!\n</p>\nPlease provide us with the more detailed information about the issue. Also, check the screenshot, it is not loading. Here is an instruction on <a href=\"//plarium.com/forum/en/sparta-war-of-empires/bug-reports/84528_creating-a-bug-report-2/\" target=\"_blank\">how to report bugs</a>.</blockquote><p>Seriously, Pavel. It is so clear: I was trying to upgrade the lvl20 rank2 Cap Defense guardian. For that, used 2 rank2 guardians. The upgrade did not take place but guardians \"retired\". without a trace.  </p><p>Platform Plarium.com, server Glorious valley </p><p>Time: around 4:40 am UTC</p><br>I expect you to compensate me, either by returning those 2 \"retirees\" or some other way. ","userRegistered":"1427742793057","userCommentsCount":"112","userName":"Mullenz","createdDate":"1536213771740","editedDate":"1536214802137","id":"513934","entityId":"108994","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"513934","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_514000/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Mullenz said:</div><br><blockquote><p>Agent Pavel said:</p><br><blockquote><p>Hello, Archon!\n</p>\nPlease provide us with the more detailed information about the issue. Also, check the screenshot, it is not loading. Here is an instruction on <a href=\"//plarium.com/forum/en/sparta-war-of-empires/bug-reports/84528_creating-a-bug-report-2/\" target=\"_blank\">how to report bugs</a>.</blockquote><p>Seriously, Pavel. It is so clear: I was trying to upgrade the lvl20 rank2 Cap Defense guardian. For that, used 2 rank2 guardians. The upgrade did not take place but guardians \"retired\". without a trace.  </p><p>Platform Plarium.com, server Glorious valley </p><p>Time: around 4:40 am UTC</p><br>I expect you to compensate me, either by returning those 2 \"retirees\" or some other way. </blockquote>Compensation request can be considered only in case the bug is confirmed. Also, if you consider the feature is broken I will be able to reproduce the issue on our side. Please provide me with the steps and I will investigate this case. Please check the instruction on how to report bugs.","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1536230606563","editedDate":"0","id":"514000","entityId":"108994","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"514000","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/250401/","commentUrl":"/forum/en/comment/topic_514408/"},"strings":{"userRole":"","userId":"250401","contentDraftJs":"","contentHtml":"<p>You know the time. I did everything that is required,</p>What else do you need? ","userRegistered":"1427742793057","userCommentsCount":"112","userName":"Mullenz","createdDate":"1536390068040","editedDate":"0","id":"514408","entityId":"108994","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"514408","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_514584/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>Mullenz said:</p><br><blockquote><p>You know the time. I did everything that is required,</p>What else do you need? </blockquote><p>I have checked your logs and found that you retired 2 Guardians to upgrade a Capital Defense guardian to level 20. Before the upgrade, the Capital defense Guardian was on level 15. At that moment the Guardian could not be ranked up.</p><p>Since the situation has not been classified as a bug, the topic will be closed. \r</p>","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1536488206927","editedDate":"0","id":"514584","entityId":"108994","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"514584","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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