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Building "Info" window frozen

Building "Info" window frozen

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Jun 8, 2018, 02:4706/08/18
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Building "Info" window frozen

Platform: Facebook

Browser: Chrome

OS: Win 10

Server: The Ridge of Epirus

Problem Feature: Viewing the Infirmary Building Info

Activity before bug: Logged in maybe 5 minutes. Checked Academy, started applying a scroll. Picked up tributes. Fought Phylarch. Started learning a Phylarch skill. Picked up all resources from forges and lumberyards. Then went to see if I could upgrade the Infirmary. Attempted to close the Infirmary "Info" screen but was unable to do so. 

Expected response: Expected the Building Info screen to go away.

Actual response: I was unable to close the window. The screensaver for sparta came on after a while. I was able to close that. But still could not close the Infirmary Building Info screen. 

Tracert:

Tracing route to plarium.hs.llnwd.net [69.28.164.128]

over a maximum of 30 hops:

  1 8 ms 2 ms 4 ms 10.176.0.1

  2 1 ms 1 ms 1 ms 10.0.172.1

  3 1 ms 1 ms 1 ms m20677155017.austincc.edu [206.77.155.17]

  4 2 ms 2 ms 2 ms aust-utnoc-thenet-core-irb-150.the.net [129.117.37.113]

  5 2 ms 2 ms 2 ms aust-utnoc-core-ae2-12.tx-bb.net [192.12.10.109]

  6 7 ms 7 ms 7 ms dlls-lvl3-isp-et-1-3-0-540.tx-bb.net [192.124.220.2]

  7 9 ms 9 ms 9 ms ge1-1.fr1.dal.llnw.net [206.223.118.123]

  8 9 ms 9 ms 9 ms https-69-28-164-128.dal.llnw.net [69.28.164.128]

Trace complete.

Got the first screen shot from the network tab of the Developer Tools in Chrome. Thought it might be relevant. 

I have a har file but don't know how to get it to you as there is no feature here to attach a file. Let me know if you want it.

I just cleared cache and cookies. Restarted chrome. And the issue is still there. It's repeatable. Sure hope you guys figure it out.



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AndriiTechnical Support
Jun 9, 2018, 17:5106/09/18
06/03/14
607

tj58 said:


Platform: Facebook

Browser: Chrome

OS: Win 10

Server: The Ridge of Epirus

Problem Feature: Viewing the Infirmary Building Info

Activity before bug: Logged in maybe 5 minutes. Checked Academy, started applying a scroll. Picked up tributes. Fought Phylarch. Started learning a Phylarch skill. Picked up all resources from forges and lumberyards. Then went to see if I could upgrade the Infirmary. Attempted to close the Infirmary "Info" screen but was unable to do so. 

Expected response: Expected the Building Info screen to go away.

Actual response: I was unable to close the window. The screensaver for sparta came on after a while. I was able to close that. But still could not close the Infirmary Building Info screen. 

Tracert:

Tracing route to plarium.hs.llnwd.net [69.28.164.128]

over a maximum of 30 hops:

  1 8 ms 2 ms 4 ms 10.176.0.1

  2 1 ms 1 ms 1 ms 10.0.172.1

  3 1 ms 1 ms 1 ms m20677155017.austincc.edu [206.77.155.17]

  4 2 ms 2 ms 2 ms aust-utnoc-thenet-core-irb-150.the.net [129.117.37.113]

  5 2 ms 2 ms 2 ms aust-utnoc-core-ae2-12.tx-bb.net [192.12.10.109]

  6 7 ms 7 ms 7 ms dlls-lvl3-isp-et-1-3-0-540.tx-bb.net [192.124.220.2]

  7 9 ms 9 ms 9 ms ge1-1.fr1.dal.llnw.net [206.223.118.123]

  8 9 ms 9 ms 9 ms https-69-28-164-128.dal.llnw.net [69.28.164.128]

Trace complete.

Got the first screen shot from the network tab of the Developer Tools in Chrome. Thought it might be relevant. 

I have a har file but don't know how to get it to you as there is no feature here to attach a file. Let me know if you want it.

I just cleared cache and cookies. Restarted chrome. And the issue is still there. It's repeatable. Sure hope you guys figure it out.



Hello! Please submit a ticket using this interface and attach to it your har file.