in game mail

18 Replies
fletch706
8 June, 2017, 5:31 AM UTC
Anyone else have this problem? I try to type a message and nothing happens then after a minute or two one letter appears then another and another. takes 5 minutes to type yes or no!
Fletch
UTC -7:00
Alyona Kolomiitseva
Community Manager
8 June, 2017, 8:08 AM UTC

Try to clear your browser cache to make sure that all the game files which are saved by your browser on your computer are replaced with new ones, containing the new game information. Please press Ctrl+Shift+Del to access the menu from which you can clear your browser’s cache. Then reload the page. In most situations it helps.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
fletch706
8 June, 2017, 4:15 PM UTC
Have been playing this game for a few years now and I know the "Plarium cure all"  and I do it every time I log in. No that's not the issue. The other games do not do this. Still just asking if others are experiencing the same thing or is it just my dumb luck.
Fletch
UTC -7:00
RobertShatz
Moderator
8 June, 2017, 10:37 PM UTC
fletch706 said:

Have been playing this game for a few years now and I know the "Plarium cure all"  and I do it every time I log in. No that's not the issue. The other games do not do this. Still just asking if others are experiencing the same thing or is it just my dumb luck.
Sir..My mail seems to be working fine..but then I just updated my "Flash" player..There is a newer version out now..Try that and see if that helps..If not, you will have to contact Support and explain your issue to them..Support has the technology to access your game activity and look for any problems..Good luck Sir
Robert Shatz
UTC +0:00
fletch706
9 June, 2017, 4:22 AM UTC
"Sir"   Did you just assume my gender??? 
Fletch
UTC -7:00
fletch706
9 June, 2017, 4:23 AM UTC
That last post was a joke by the way. I will check to see if I can update my flash player. 
Fletch
UTC -7:00
Alyona Kolomiitseva
Community Manager
9 June, 2017, 10:10 AM UTC
fletch706 said:

That last post was a joke by the way. I will check to see if I can update my flash player. 
Let us know about the results :)
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
fletch706
10 June, 2017, 6:17 AM UTC
I'm all updated still lags a bit though.
Fletch
UTC -7:00
wittygamer
Moderator
11 June, 2017, 2:17 PM UTC

I've attempt to recreate the problem too and experience no lag when typing an in-game message.


How are you accessing game.. Plarium.com // facebook or facebook gameroom..  So i can try to recreate the events for your trouble.  I'm currently testing via facebook gameroom.
-Wittygamer LINE = wittygamer / Discord = Wittygamer#2625 / Marshall (BLD) / Forum Moderator SI:MW / Feel free to contact me with questions!
UTC -5:00
fletch706
12 June, 2017, 9:22 PM UTC
plarium.com
Fletch
UTC -7:00
RobertShatz
Moderator
12 June, 2017, 10:43 PM UTC
fletch706 said:

plarium.com
Fletch..That is the server that I play on..I am not having any problems with mail..After all you have done the only option at this point is to contact Support..Explain in detail the problem you are experiencing..include any screen shots you can to show your problem..Support will be happy to look into your game and look for anything that may be causing this..Good Luck!
Robert Shatz
UTC +0:00
fletch706
19 June, 2017, 9:32 PM UTC
been playing on Edge, just tried Firefox. Edge typing still lags Firefox no lag in typing just everything else lags  LOL
Fletch
UTC -7:00
RobertShatz
Moderator
20 June, 2017, 12:25 AM UTC
fletch706 said:

been playing on Edge, just tried Firefox. Edge typing still lags Firefox no lag in typing just everything else lags  LOL
Fletch..Where as a lot of people do prefer Firefox browser, I personally prefer Google Chrome...For some unknown reason, and this is only my opinion, the game responds better on Chrome.Try using Chrome and see if that is any better,,As for Edge , a lot have reported problems with the game using Edge, so that does not surprise me
Robert Shatz
UTC +0:00
fletch706
22 June, 2017, 7:26 AM UTC
Sorry Shatz not downloading yet another browser on my computer. I'm good ( just my dumb luck) don't use in-game mail that much anyway... will stick to chat. Thanks Moderators !!!  No other players seem to have the problem... So carry on Plarium !!   
Fletch
UTC -7:00
Taylor
6 July, 2017, 11:10 AM UTC
I am having the same issue.
UTC +0:00
Alyona Kolomiitseva
Community Manager
7 July, 2017, 10:06 AM UTC

Taylor said:


I am having the same issue.

Try to clear your browser cache to make sure that all the game files which are saved by your browser on your computer are replaced with new ones, containing the new game information. Please press Ctrl+Shift+Del to access the menu from which you can clear your browser’s cache. Then reload the page. In most situations it helps.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Raging Bro
9 July, 2017, 12:17 PM UTC

I had that issue when i used windows xp, then i upgraded to windows 7 and voila ..types perfectly fast. 


Google chrome is by far the fastest for this game, it is not very fast on firefox.
Selfridges for style you can afford
UTC +7:00
RobertShatz
Moderator
10 July, 2017, 12:04 AM UTC
Raging Bro said:

I had that issue when i used windows xp, then i upgraded to windows 7 and voila ..types perfectly fast. 


Google chrome is by far the fastest for this game, it is not very fast on firefox.
Thank you for the feedback..We  appreciate input from our Soldiers
Robert Shatz
UTC +0:00
Badlag247
5 September, 2017, 2:12 PM UTC

My personal experience with gaming and browsers has been that I prefer Firefox over IE for most things, but that Chrome tends to run games better than FF.

When Chrome has a problem with a particular game, it is usually because the game has been optimized for IE, and that's when I use IE.

As to lagging with the mail system: I do find that I have some lag issues in Chrome from time to time. This generally happens when I have over 50 marches out, particularly when they start hitting a location. (Either returning to base, or reaching their destination.) In these cases, I tend to think it is the events being processed more than the mail system lagging.

I hope that helps.
UTC +5:00
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