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I do not use any credit card to play this games

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Aug 17, 2016, 17:1608/17/16
2

I do not use any credit card to play this games

I looked at all the Q&A here but did not see and answer, I have a -499 diamonds, so how did this happen, I win diamonds by doing the quests they ask of me. Also from the Tourney awards I did win troops, but now they are missing from my bunker, and I never did use them. Can't find the support, so i hope some one can answer my question
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Aug 17, 2016, 23:1608/17/16
03/25/15
770
Jeffrey Bataille said:

I looked at all the Q&A here but did not see and answer, I have a -499 diamonds, so how did this happen, I win diamonds by doing the quests they ask of me. Also from the Tourney awards I did win troops, but now they are missing from my bunker, and I never did use them. Can't find the support, so i hope some one can answer my question
Commander..The support link is directly above the Forum link under the Community tab....Go to support and scroll down till you see the "contact us" link..click there and tell support of your problem...Support will be able to access your gave activity and detect exactly what went wrong..If they determine that it was a Plarium error they will be happy to make the adjustments
Alyona KolomiitsevaCommunity Manager
Aug 18, 2016, 10:3608/18/16
09/17/15
8278

An issue recently occurred that saw some accounts credited with Diamonds and Items from Discount Packages that had not been purchased. The issue was resolved and the Diamonds, along with any relevant Items, were taken back. 


As a result of this, some of you may have had a negative balance of Diamonds. We are happy to inform those of you affected that we have returned your balance to zero.