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Apr 12, 2016, 20:0604/12/16
07/29/15
0

Do not access the game

Hello. I have problems logging in . As soon as I access the loading bar stays still at 99 % . E ' due to some renovation you are doing ? Thank you. Bill0

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Alyona KolomiitsevaCommunity Manager
Apr 13, 2016, 08:3304/13/16
09/17/15
8278

Greetings. Please let me know if you still have this issue.

Please follow this instruction: 

 1. Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6

2. Access Network tab http://screencast.com/t/rRKZ9T9bsG 

 3. Try to access the game 

 4. Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g 

 5. Input the following command in cmd: tracert plarium.hs.llnwd.net Then make a screenshot of it. 

 6. Send this information to our Support Team: http://support.plarium.com/Tickets/Submit/

They will help you to resolve it.