Game loading to 99% then black screen

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Game loading to 99% then black screen

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Alison Mulvay

Nov 26, 2023, 08:4611/26/23

11/26/23

Game loading to 99% then black screen

My Husbands game won't load past 99% then goes to a black screen this is 72hrs now. I have tried everything to get him back up and running with his game, I've followed all troubleshooting advice numerous times and it has not helped, his laptop, graphics card etc is all up to date with no issues as everything else works perfeectly only Plarium Play and his Soldiers Inc doesn't. I've submitted tickets/reports to the support link and heard zilch back, has anybody else had or has this problem, have you fixed it, has anybody had any response from Plarium support at all? thanks for reading,

Comments

{****}GENERAL{****}Moderator

Nov 27, 2023, 05:2611/27/23

Nov 27, 2023, 05:26(edited)

02/14/19

577

Plarium is aware of this Commander and I hope they will fix the issue soon

Mordy

Nov 29, 2023, 14:4911/29/23

11/13/16

Hello......

Le problème existe chez moi depuis le 23 novembre !!!!

Plusieurs mp envoyés pas de réponse mais surtout pas de SOLUTION !!!!

C'est inadmissible !

https://prnt.sc/nnJ6ZHnlB7jy

OlenkaAdmin

Dec 1, 2023, 11:2812/01/23

10/31/22

415

Mordy

Hello......

Le problème existe chez moi depuis le 23 novembre !!!!

Plusieurs mp envoyés pas de réponse mais surtout pas de SOLUTION !!!!

C'est inadmissible !

https://prnt.sc/nnJ6ZHnlB7jy

Commandant, il s'agit d'un problème connu. Notre équipe technique travaille activement pour le résoudre dès que possible, et nous vous tiendrons informé dès que le problème sera résolu.

Si vous avez des questions supplémentaires, n'hésitez pas à nous contacter à strategy.support@plarium.com ou via le formulaire de demande : https://social-support.plarium.com/hc/en-us/requests/new

Mordy

Dec 1, 2023, 11:5312/01/23

11/13/16

I know you know the problem....since August some players were already complaining.

What scares me is that over time my account will no longer be active and that I will lose my association!

Capn Cook

Dec 4, 2023, 20:1212/04/23

05/23/17

I am also having this problem, I've tried everything. I have seven years invested in this game, and I'm not going to start over. If I can't get back on, I'll look for another game on another platform. I'm not one bit happy.

{****}GENERAL{****}Moderator

Dec 7, 2023, 05:5612/07/23

02/14/19

577

Capn Cook

Commander I am sorry to hear you have this issue. Please contact Support using this link and I am sure they will help you solve it!

Plarium Support Center

Mordy

Dec 7, 2023, 16:4412/07/23

11/13/16

Bonsoir.

Après une grande inquiétude sur le sort du jeu ............ me voilà rassuré !

Merci Plarium !

👍 😀

DariaCommunity Manager

Dec 8, 2023, 10:1512/08/23

10/31/22

836

Mordy

Bonsoir.

Après une grande inquiétude sur le sort du jeu ............ me voilà rassuré !

Merci Plarium !

👍 😀

Je suis heureux de le savoir, commandant ! 🌟

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