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Agent HelgaTechnical Support
Feb 25, 2019, 18:3902/25/19
05/13/15
1258

Hello! 

Does the situation persist? 

Looks like it may be caused by the internet connection issues. 

Feb 26, 2019, 07:5102/26/19
Feb 26, 2019, 08:22(edited)
12/13/16
1

Still there... (or not there.  ;-)  )


http://prntscr.com/mq7xz0



For about 2 weeks now...


Since I do not have the option to logoff, anytime I open plarium.com, I'm back at this profil...


Only way to get ride of it, is to close all my bronser, and clean upp my cache.

Only then, I am asked to log with user name + password...

But yet got the same issue/problem...


Give me a hint of what it can be (internet connection issue) 

You may ask "around you", maybe one of you guys have been asked for help for such issues...


Did not change anyting lately (internet connection)...


Using Google Chrome 


Thanks...



Agent HelgaTechnical Support
Feb 28, 2019, 15:1702/28/19
05/13/15
1258

Thanks for the information! 

That's strange. We had only one similar case and it fixed itself. 


Please try to use this link to access your profile until we figure out what causes the issue: https://plarium.com/en/profile


Also, please make a .har file and send it to us using the instruction and link from this post.