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luke1977

Feb 15, 2019, 19:3802/15/19

02/14/19

Hq Problem

Our Hq went from lvl 18 to lvl 17 for no reason. Our Hq was never hit.

Comments

BOBLEESWAGGER

Feb 15, 2019, 20:0002/15/19

12/17/16

Here is the picture of proof of the level it was

Agent HelgaTechnical Support

Feb 18, 2019, 16:3602/18/19

05/13/15

1258

Hi!

Please describe the issue according to this instruction. Make sure to include all the information requested there, it will help to investigate the issue.

BOBLEESWAGGER

Feb 21, 2019, 03:3602/21/19

12/17/16

Platform is Facebook, Server is HL, used diamonds and boosted HQ to lvl 18, HQ was downgraded then we downgraded another HQ then boosted HQ to lvl 19, when we refreshed it went back to lvl 17, HQ should have stayed at lvl 18, HQ did not stay at lvl 18 it went to lvl 17 after it took the diamonds from our member above.

Agent HelgaTechnical Support

Feb 21, 2019, 16:1602/21/19

05/13/15

1258

Please also specify your game id (tap on the question mark -> find the id on the bottom of that window-> click on it to copy and then paste into the reply).

BOBLEESWAGGER

Feb 22, 2019, 00:0502/22/19

12/17/16

uid 2889534 / fb100001417890472 / Highlands / segment01 is the ID number.

luke1977

Feb 22, 2019, 01:1002/22/19

02/14/19

uid 91938 / fb100001172912197 / Highlands / segment00

I boost my diamonds to finished it.

Agent HelgaTechnical Support

Feb 25, 2019, 14:4202/25/19

05/13/15

1258

Thank you for this information.

I will check this case and will let you know as soon as I have answers.

Agent HelgaTechnical Support

Feb 25, 2019, 14:5102/25/19

05/13/15

1258

Lucas said:

uid 91938 / fb100001172912197 / Highlands / segment00

I boost my diamonds to finished it.

I have checked the database and I see that no diamonds were deducted from your account during the 13-15th of February. Also,

Also, I see that your Combine HQ neither gained nor lost levels during those dates.

This means that the upgrade (if it was done during those dates) was never completed. This can happen in case of an unstable internet connection when the request does not reach the server and after the game is refreshed, it looks like the upgrade wasn't completed at all.

If it happened in a different timeframe, please let me know.

BOBLEESWAGGER

Feb 25, 2019, 23:3702/25/19

12/17/16

It was done on the 12th not those other dates.

BOBLEESWAGGER

Mar 13, 2019, 01:0203/13/19

12/17/16

No Response?

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Make sure to include all the information requested there, it will help to investigate the issue. </p>","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1550507781787","editedDate":"0","id":"576553","entityId":"122513","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"576553","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1504758/","commentUrl":"/forum/en/comment/topic_577301/"},"strings":{"userRole":"","userId":"1504758","contentDraftJs":"","contentHtml":"Platform is Facebook, Server is HL, used diamonds and boosted HQ to lvl 18, HQ was downgraded then we downgraded another HQ then boosted HQ to lvl 19, when we refreshed it went back to lvl 17, HQ should have stayed at lvl 18, HQ did not stay 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Helga","createdDate":"1550765797137","editedDate":"0","id":"577484","entityId":"122513","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"577484","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1504758/","commentUrl":"/forum/en/comment/topic_577557/"},"strings":{"userRole":"","userId":"1504758","contentDraftJs":"","contentHtml":"<p>uid 2889534 / fb100001417890472 / Highlands / segment01 is the ID number.</p>","userRegistered":"1481955300717","userCommentsCount":"6","userName":"BOBLEESWAGGER","createdDate":"1550793930240","editedDate":"0","id":"577557","entityId":"122513","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"577557","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7197145/","commentUrl":"/forum/en/comment/topic_577572/"},"strings":{"userRole":"","userId":"7197145","contentDraftJs":"","contentHtml":"<p>uid 91938 / fb100001172912197 / Highlands / segment00</p><br><p>I boost my diamonds to finished 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Helga","createdDate":"1551105723693","editedDate":"0","id":"578597","entityId":"122513","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"578597","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_578606/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>Lucas said:</p><br><blockquote><p>uid 91938 / fb100001172912197 / Highlands / segment00</p><br><p>I boost my diamonds to finished it.</p></blockquote><p>I have checked the database<span style=\"color: inherit;\"> and I see that no diamonds were deducted from your account during the 13-15th of </span>Februar<span style=\"color: inherit;\">y. 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Our Hq was never hit.</p>","createdDate":"1550259480000","folderId":"115","id":"122513","authorId":"7197145","authorRegistered":"1550188102317","authorName":"luke1977","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/11.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1528","commentsCount":"10","likesCount":"0","authorCommentsCount":"1","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/soldiers-inc/115_bug-reports/122513_hq-problem/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/1504758/","commentUrl":"/forum/en/comment/topic_573685/"},"strings":{"userRole":"","userId":"1504758","contentDraftJs":"","contentHtml":"Here is the picture of proof of the level it was<img src=\"//cnt-forum.plarium.com/file.bmp?g=125dde4a-e120-4bfb-9974-628baa27ce50\">","userRegistered":"1481955300717","userCommentsCount":"6","userName":"BOBLEESWAGGER","createdDate":"1550260818287","editedDate":"0","id":"573685","entityId":"122513","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"573685","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_576553/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>Hi! </p><p>Please describe the issue according to <a href=\"//plarium.com/forum/en/soldiers-inc/bug-reports/84539_creating-a-bug-report-4/\" target=\"_blank\">this instruction</a>. Make sure to include all the information requested there, it will help to investigate the issue. </p>","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1550507781787","editedDate":"0","id":"576553","entityId":"122513","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"576553","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1504758/","commentUrl":"/forum/en/comment/topic_577301/"},"strings":{"userRole":"","userId":"1504758","contentDraftJs":"","contentHtml":"Platform is Facebook, Server is HL, used diamonds and boosted HQ to lvl 18, HQ was downgraded then we downgraded another HQ then boosted HQ to lvl 19, when we refreshed it went back to lvl 17, HQ should have stayed at lvl 18, HQ did not stay at lvl 18 it went to lvl 17 after it took the diamonds from our member above.","userRegistered":"1481955300717","userCommentsCount":"6","userName":"BOBLEESWAGGER","createdDate":"1550720172403","editedDate":"0","id":"577301","entityId":"122513","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"577301","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_577484/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"Please also specify your game id (tap on the question mark -> find the id on the bottom of that window-> click on it to copy and then paste into the reply).","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1550765797137","editedDate":"0","id":"577484","entityId":"122513","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"577484","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1504758/","commentUrl":"/forum/en/comment/topic_577557/"},"strings":{"userRole":"","userId":"1504758","contentDraftJs":"","contentHtml":"<p>uid 2889534 / fb100001417890472 / Highlands / segment01 is the ID number.</p>","userRegistered":"1481955300717","userCommentsCount":"6","userName":"BOBLEESWAGGER","createdDate":"1550793930240","editedDate":"0","id":"577557","entityId":"122513","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"577557","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7197145/","commentUrl":"/forum/en/comment/topic_577572/"},"strings":{"userRole":"","userId":"7197145","contentDraftJs":"","contentHtml":"<p>uid 91938 / fb100001172912197 / Highlands / segment00</p><br><p>I boost my diamonds to finished it.</p>","userRegistered":"1550188102317","userCommentsCount":"1","userName":"luke1977","createdDate":"1550797817790","editedDate":"0","id":"577572","entityId":"122513","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"577572","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_578597/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>Thank you for this information. </p>I will check this case and will let you know as soon as I have answers. ","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1551105723693","editedDate":"0","id":"578597","entityId":"122513","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"578597","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_578606/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>Lucas said:</p><br><blockquote><p>uid 91938 / fb100001172912197 / Highlands / segment00</p><br><p>I boost my diamonds to finished it.</p></blockquote><p>I have checked the database<span style=\"color: inherit;\"> and I see that no diamonds were deducted from your account during the 13-15th of </span>Februar<span style=\"color: inherit;\">y. Also, \r</span></p><p><span style=\"color: inherit;\">Also, I see that your Combine HQ neither gained nor lost levels during those dates.</span></p><span style=\"color: inherit;\"><br></span><p><span style=\"color: inherit;\">This means that the upgrade (if it was done during those dates) was never completed. </span><span style=\"color: inherit;\">This can happen in case of an unstable internet connection when the request does not reach the server and after the game is refreshed, it looks like the upgrade wasn't completed at all. </span></p><span style=\"color: inherit;\"><br></span><p><span style=\"color: inherit;\">If it happened in a different timeframe, please let me know. </span><span style=\"color: inherit;\"><br></span></p>","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1551106294810","editedDate":"0","id":"578606","entityId":"122513","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"578606","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1504758/","commentUrl":"/forum/en/comment/topic_578828/"},"strings":{"userRole":"","userId":"1504758","contentDraftJs":"","contentHtml":"It was done on the 12th not those other dates.","userRegistered":"1481955300717","userCommentsCount":"6","userName":"BOBLEESWAGGER","createdDate":"1551137865593","editedDate":"0","id":"578828","entityId":"122513","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"578828","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1504758/","commentUrl":"/forum/en/comment/topic_586212/"},"strings":{"userRole":"","userId":"1504758","contentDraftJs":"","contentHtml":"No Response?","userRegistered":"1481955300717","userCommentsCount":"6","userName":"BOBLEESWAGGER","createdDate":"1552438961433","editedDate":"0","id":"586212","entityId":"122513","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"586212","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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