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Events folder will not clear,rewards not being given for past events

Events folder will not clear,rewards not being given for past events

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Feb 10, 2019, 16:3902/10/19
05/06/17
11

Events folder will not clear,rewards not being given for past events

I have events in the events folder dating back quite some time. They will not clear and I am unable to claim the rewards from them; As a result of this,I am not getting the new events as they come out.
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879
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8
Comments
Agent HelgaTechnical Support
Feb 13, 2019, 19:4602/13/19
05/13/15
1258

Hello!  

Please attach a screenshot of one of those "unclaimable" events, it will help us a lot. 

Feb 13, 2019, 20:0802/13/19
Feb 13, 2019, 20:10(edited)
05/06/17
11

Thank you for getting back to me so quickly Helga - I will post the entire folder for you;   

http://prntscr.com/mkqanl

Feb 13, 2019, 20:1102/13/19
Feb 13, 2019, 20:15(edited)
05/06/17
11

                                                                                                                                                                                             http://prntscr.com/mkqcdj

         
Feb 13, 2019, 20:2702/13/19
05/06/17
11
What has happened in each event is this; I click the "Finish" tab and it tells me to claim my reward,when I try to claim a reward it will direct me to the unit description page used for upgrading that particular unit,I get no further than that.
Agent HelgaTechnical Support
Feb 14, 2019, 16:4402/14/19
05/13/15
1258

Thanks for the screenshots!

While claiming the reward, have you checked the type of the units you want to receive?

You need to put a checkmark near one of them. Only then you will be able to claim the reward.