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my troops were bunkered

my troops were bunkered

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Nov 10, 2018, 17:5211/10/18
11/10/18
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my troops were bunkered

Hello .. Ive playing for about 5 years.  I was occupied yesterday .. i liberated my base .. my units went to my bunker.  I had 8 hour troop hide protection engaged.  I still had about 5-6 hours left.  I went to work ... when i got home i see that i was recon'd and then repeatdly attacked by a rival combine.  I had 8 hour hide on?  this should never have happened ... could you please look into this .... it is not fair... my units were in the bunker ... thank you 
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Agent PavelTechnical Support
Nov 11, 2018, 15:5711/11/18
07/02/15
4523

Hello, Commander!

Units won't be auto bunkered after liberation your Base. In this case, you need to secure them manually.

I am sorry for your loss. However, this case is not eligible for a reimbursement.