Failed upgrade to Master Engineer, but losing 15000 Diamonds

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Failed upgrade to Master Engineer, but losing 15000 Diamonds

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rebro

May 23, 2018, 20:5005/23/18

05/23/18

Failed upgrade to Master Engineer, but losing 15000 Diamonds

Hi,

I tried to upgrade a second Engineer to Master Engineer spending 15000 diamonds. The upgrade failed but I lost my 15000 diamonds. Can some correct that error, please.

Thanks in advance!

Rick

Comments

Bill0Almorra

May 24, 2018, 08:0505/24/18

May 25, 2018, 05:53(edited)

06/13/15

1411

Commander,

I can confirm the bug and conveys this problem.

AndriiTechnical Support

May 24, 2018, 14:3805/24/18

06/03/14

607

Rick said:

Hi,

I tried to upgrade a second Engineer to Master Engineer spending 15000 diamonds. The upgrade failed but I lost my 15000 diamonds. Can some correct that error, please.

Thanks in advance!

Rick

Hello Rick! Please specify the actual coordinates of your base and the name of the platform (Facebook or plarium.com).

rebro

May 24, 2018, 19:1305/24/18

05/23/18

Hello Andrew,

Platform is Facebook & coordinates are -450;95 (Badlands) (Rick de Wit). If you need additional information let me know. Thank you in advance for your help!

Kind regards,

Rick

Disco

May 24, 2018, 19:3205/24/18

04/09/17

same issue my side, all 4 engineers were busy, upgraded one to master...later boosted the build of one, had to pay again. not cool guys - refund diamonds please.

AndriiTechnical Support

May 25, 2018, 12:5605/25/18

06/03/14

607

In the logs, I can see the upgrade has been made successfully. Your Engineer has the status of Master now => Master Engineer.

AndriiTechnical Support

May 25, 2018, 14:4505/25/18

06/03/14

607

altroguex884 said:

same issue my side, all 4 engineers were busy, upgraded one to master...later boosted the build of one, had to pay again. not cool guys - refund diamonds please.

Please specify the actual coordinates of your base and the name of the platform (Facebook or plarium.com).

rebro

May 26, 2018, 13:5805/26/18

05/23/18

Agent Andrew said:

In the logs, I can see the upgrade has been made successfully. Your Engineer has the status of Master now => Master Engineer.

I'm sorry to inform you I still have only 1 Master Engineer (the free one) instead of 2. Please, refund the 15000 diamonds so I can try and upgrade again.

Thanks in advance.

Kinds regards,

Rick

rebro

May 29, 2018, 18:5605/29/18

05/23/18

Hello Andrew,

Please, can you make the refund happen so I can upgrade to a second Master Engineer?

Thank you in advance for your help.

Kind regards,

Rick

Rick said:

Agent Andrew said:

In the logs, I can see the upgrade has been made successfully. Your Engineer has the status of Master now => Master Engineer.
I'm sorry to inform you I still have only 1 Master Engineer (the free one) instead of 2. Please, refund the 15000 diamonds so I can try and upgrade again.

Thanks in advance.

Kinds regards,

Rick

Agent PavelTechnical Support

May 30, 2018, 09:4305/30/18

07/02/15

4523

Rick said:

Hello Andrew,
Please, can you make the refund happen so I can upgrade to a second Master Engineer?

Thank you in advance for your help.

Kind regards,
Rick

Rick said:
Agent Andrew said:

In the logs, I can see the upgrade has been made successfully. Your Engineer has the status of Master now => Master Engineer.
I'm sorry to inform you I still have only 1 Master Engineer (the free one) instead of 2. Please, refund the 15000 diamonds so I can try and upgrade again.

Thanks in advance.

Kinds regards,

Rick

Hello, Rick!

I have added 15 000 Diamonds to your balance. Please check if everything is okay now.

Shadow7

May 30, 2018, 13:3005/30/18

May 30, 2018, 13:34(edited)

04/15/17

I am having the same problem am unable to get second Master Engineer and have paid the 15000 d please help or refund the 15000d please not cool guys and gals.

rebro

May 30, 2018, 15:2905/30/18

05/23/18

Agent Pavel said:

Rick said:

Hello Andrew,
Please, can you make the refund happen so I can upgrade to a second Master Engineer?

Thank you in advance for your help.

Kind regards,
Rick

Rick said:
Agent Andrew said:

In the logs, I can see the upgrade has been made successfully. Your Engineer has the status of Master now => Master Engineer.
I'm sorry to inform you I still have only 1 Master Engineer (the free one) instead of 2. Please, refund the 15000 diamonds so I can try and upgrade again.

Thanks in advance.

Kinds regards,

Rick

Hello, Rick!
I have added 15 000 Diamonds to your balance. Please check if everything is okay now.

Hello Pavel,

Problem solved. Thank you very much!

Kind regards,

Rick

Agent PavelTechnical Support

May 31, 2018, 09:1605/31/18

07/02/15

4523

shadow7 said:

I am having the same problem am unable to get second Master Engineer and have paid the 15000 d please help or refund the 15000d please not cool guys and gals.

Hello, Commander! I have contacted you via private messages. Please check it and specify the requested data.

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Can some correct that error, please.</p><br><p>Thanks in advance!</p><br>Rick","createdDate":"1527108600000","folderId":"115","id":"104289","authorId":"2001937","authorRegistered":"1527108461507","authorName":"rebro","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/20.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1569","commentsCount":"12","likesCount":"0","authorCommentsCount":"4","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/soldiers-inc/115_bug-reports/104289_failed-upgrade-to-master-engineer--but-losing-15000-diamonds/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/478251/","commentUrl":"/forum/en/comment/topic_485876/"},"strings":{"userRole":"","userId":"478251","contentDraftJs":"","contentHtml":"<p>Commander,</p><br><p>I can confirm the bug and conveys this problem.<br></p>","userRegistered":"1434209833833","userCommentsCount":"1411","userName":"Bill0Almorra","createdDate":"1527149110497","editedDate":"1527227635483","id":"485876","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/11536844.jpeg?v=1538981851"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"485876","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1320639/","commentUrl":"/forum/en/comment/topic_486027/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Rick said:</div><br><blockquote><p>Hi,</p><br><p>I tried to upgrade a second Engineer to Master Engineer spending 15000 diamonds. The upgrade failed but I lost my 15000 diamonds. Can some correct that error, please.</p><br><p>Thanks in advance!</p><br>Rick</blockquote>Hello Rick! Please specify the actual coordinates of your base and the name of the platform (Facebook or plarium.com).","userRegistered":"1401809153793","userCommentsCount":"607","userName":"Andrii","createdDate":"1527172689763","editedDate":"0","id":"486027","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3822467.jpeg?v=1514539513"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"486027","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/2001937/","commentUrl":"/forum/en/comment/topic_486114/"},"strings":{"userRole":"","userId":"2001937","contentDraftJs":"","contentHtml":"<p>Hello Andrew,</p><br><p>Platform is Facebook & coordinates are -450;95 (Badlands) (Rick de Wit). If you need additional information let me know. Thank you in advance for your help!</p><br><p>Kind regards,</p>Rick","userRegistered":"1527108461507","userCommentsCount":"4","userName":"rebro","createdDate":"1527189189197","editedDate":"0","id":"486114","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"486114","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1541201/","commentUrl":"/forum/en/comment/topic_486115/"},"strings":{"userRole":"","userId":"1541201","contentDraftJs":"","contentHtml":"same issue my side, all 4 engineers were busy, upgraded one to master...later boosted the build of one, had to pay again. not cool guys - refund diamonds please.","userRegistered":"1491729571843","userCommentsCount":"2","userName":"Disco ","createdDate":"1527190353693","editedDate":"0","id":"486115","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/29518613.jpeg?v=1599479664"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"486115","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1320639/","commentUrl":"/forum/en/comment/topic_486273/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"<p>In the logs, I can see the upgrade has been made successfully. Your Engineer has the status of  Master now => <span style=\"font-weight: bold;\"><a href=\"//www.screencast.com/t/jLe8Zy10qv\" rel=\"nofollow ugc\" target=\"_blank\">Master Engineer</a></span>. </p>","userRegistered":"1401809153793","userCommentsCount":"607","userName":"Andrii","createdDate":"1527252998020","editedDate":"0","id":"486273","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3822467.jpeg?v=1514539513"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"486273","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1320639/","commentUrl":"/forum/en/comment/topic_486297/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"<p>altroguex884 said:</p><br><blockquote>same issue my side, all 4 engineers were busy, upgraded one to master...later boosted the build of one, had to pay again. not cool guys - refund diamonds please.</blockquote><p>Please specify the actual coordinates of your base and the name of the platform (Facebook or plarium.com).</p>","userRegistered":"1401809153793","userCommentsCount":"607","userName":"Andrii","createdDate":"1527259518853","editedDate":"0","id":"486297","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3822467.jpeg?v=1514539513"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"486297","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/2001937/","commentUrl":"/forum/en/comment/topic_486483/"},"strings":{"userRole":"","userId":"2001937","contentDraftJs":"","contentHtml":"<p>Agent Andrew said:</p><br><blockquote><p>In the logs, I can see the upgrade has been made successfully. Your Engineer has the status of  Master now => <span style=\"font-weight: bold;\"><a href=\"//www.screencast.com/t/jLe8Zy10qv\" rel=\"nofollow ugc\" target=\"_blank\">Master Engineer</a></span>. </p></blockquote><p>I'm sorry to inform you I still have only 1 Master Engineer (the free one) instead of 2. Please, refund the 15000 diamonds so I can try and upgrade again.</p><p><img src=\"//cnt-forum.plarium.com/file.bmp?g=c7ac761a-325d-41b1-87a5-ed1edcd579e1\"><br></p><br><p>Thanks in advance.</p><br><p>Kinds regards,</p><br><p>Rick</p>","userRegistered":"1527108461507","userCommentsCount":"4","userName":"rebro","createdDate":"1527343115390","editedDate":"0","id":"486483","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"486483","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/2001937/","commentUrl":"/forum/en/comment/topic_487110/"},"strings":{"userRole":"","userId":"2001937","contentDraftJs":"","contentHtml":"<p>Hello Andrew,</p><p>Please, can you make the refund happen so I can upgrade to a second Master Engineer?</p><br><p>Thank you in advance for your help.</p><br><p>Kind regards,</p><p>Rick<br><br><br><p>Rick said:</p><blockquote><p>Agent Andrew said:</p><br><blockquote><p>In the logs, I can see the upgrade has been made successfully. Your Engineer has the status of  Master now => <span style=\"font-weight: bold;\"><a href=\"//www.screencast.com/t/jLe8Zy10qv\" rel=\"nofollow ugc\" target=\"_blank\">Master Engineer</a></span>. </p></blockquote><p>I'm sorry to inform you I still have only 1 Master Engineer (the free one) instead of 2. Please, refund the 15000 diamonds so I can try and upgrade again.</p><p><img src=\"//cnt-forum.plarium.com/file.bmp?g=c7ac761a-325d-41b1-87a5-ed1edcd579e1\"><br></p><br><p>Thanks in advance.</p><br><p>Kinds regards,</p><br><p>Rick</p><br></blockquote></p>","userRegistered":"1527108461507","userCommentsCount":"4","userName":"rebro","createdDate":"1527620202093","editedDate":"0","id":"487110","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"487110","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_487290/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>Rick said:</p><br><blockquote><p>Hello Andrew,</p><p>Please, can you make the refund happen so I can upgrade to a second Master Engineer?</p><br><p>Thank you in advance for your help.</p><br><p>Kind regards,</p><p>Rick<br><br><br></p><p>Rick said:</p><blockquote><p>Agent Andrew said:</p><br><blockquote><p>In the logs, I can see the upgrade has been made successfully. Your Engineer has the status of  Master now => <span style=\"font-weight: bold;\"><a href=\"//www.screencast.com/t/jLe8Zy10qv\" rel=\"nofollow ugc\" target=\"_blank\">Master Engineer</a></span>. </p></blockquote><p>I'm sorry to inform you I still have only 1 Master Engineer (the free one) instead of 2. Please, refund the 15000 diamonds so I can try and upgrade again.</p><br><p>Thanks in advance.</p><br><p>Kinds regards,</p><br><p>Rick</p><br></blockquote><br></blockquote><p>Hello, Rick!</p>I have added 15 000 Diamonds to your balance. Please check if everything is okay now. ","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1527673382800","editedDate":"0","id":"487290","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"487290","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1588461/","commentUrl":"/forum/en/comment/topic_487331/"},"strings":{"userRole":"","userId":"1588461","contentDraftJs":"","contentHtml":"<p>I am having the same problem am unable to get second Master Engineer and have paid the 15000 d  please help or refund the 15000d please not cool guys and gals.</p><p><br></p><br>","userRegistered":"1492215787437","userCommentsCount":"1","userName":"Shadow7 ","createdDate":"1527687022180","editedDate":"1527687285790","id":"487331","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/29725613.jpeg?v=1512746567"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"487331","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/2001937/","commentUrl":"/forum/en/comment/topic_487355/"},"strings":{"userRole":"","userId":"2001937","contentDraftJs":"","contentHtml":"<p>Agent Pavel said:</p><br><blockquote><p>Rick said:</p><br><blockquote><p>Hello Andrew,</p><p>Please, can you make the refund happen so I can upgrade to a second Master Engineer?</p><br><p>Thank you in advance for your help.</p><br><p>Kind regards,</p><p>Rick<br><br><br></p><p>Rick said:</p><blockquote><p>Agent Andrew said:</p><br><blockquote><p>In the logs, I can see the upgrade has been made successfully. Your Engineer has the status of  Master now => <span style=\"font-weight: bold;\"><a href=\"//www.screencast.com/t/jLe8Zy10qv\" rel=\"nofollow ugc\" target=\"_blank\">Master Engineer</a></span>. </p></blockquote><p>I'm sorry to inform you I still have only 1 Master Engineer (the free one) instead of 2. Please, refund the 15000 diamonds so I can try and upgrade again.</p><br><p>Thanks in advance.</p><br><p>Kinds regards,</p><br><p>Rick</p><br></blockquote><br></blockquote><p>Hello, Rick!</p>I have added 15 000 Diamonds to your balance. Please check if everything is okay now. </blockquote><p>Hello Pavel,</p><br><p>Problem solved. Thank you very much!</p><br><p>Kind regards,</p><br>Rick","userRegistered":"1527108461507","userCommentsCount":"4","userName":"rebro","createdDate":"1527694144897","editedDate":"0","id":"487355","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"487355","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_487469/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>shadow7 said:</p><br><blockquote><p>I am having the same problem am unable to get second Master Engineer and have paid the 15000 d  please help or refund the 15000d please not cool guys and gals.</p><br><br></blockquote><p>Hello, Commander! I have contacted you via private messages. 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Can some correct that error, please.</p><br><p>Thanks in advance!</p><br>Rick","createdDate":"1527108600000","folderId":"115","id":"104289","authorId":"2001937","authorRegistered":"1527108461507","authorName":"rebro","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/20.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1569","commentsCount":"12","likesCount":"0","authorCommentsCount":"4","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/soldiers-inc/115_bug-reports/104289_failed-upgrade-to-master-engineer--but-losing-15000-diamonds/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/478251/","commentUrl":"/forum/en/comment/topic_485876/"},"strings":{"userRole":"","userId":"478251","contentDraftJs":"","contentHtml":"<p>Commander,</p><br><p>I can confirm the bug and conveys this problem.<br></p>","userRegistered":"1434209833833","userCommentsCount":"1411","userName":"Bill0Almorra","createdDate":"1527149110497","editedDate":"1527227635483","id":"485876","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/11536844.jpeg?v=1538981851"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"485876","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1320639/","commentUrl":"/forum/en/comment/topic_486027/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Rick said:</div><br><blockquote><p>Hi,</p><br><p>I tried to upgrade a second Engineer to Master Engineer spending 15000 diamonds. The upgrade failed but I lost my 15000 diamonds. Can some correct that error, please.</p><br><p>Thanks in advance!</p><br>Rick</blockquote>Hello Rick! Please specify the actual coordinates of your base and the name of the platform (Facebook or plarium.com).","userRegistered":"1401809153793","userCommentsCount":"607","userName":"Andrii","createdDate":"1527172689763","editedDate":"0","id":"486027","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3822467.jpeg?v=1514539513"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"486027","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/2001937/","commentUrl":"/forum/en/comment/topic_486114/"},"strings":{"userRole":"","userId":"2001937","contentDraftJs":"","contentHtml":"<p>Hello Andrew,</p><br><p>Platform is Facebook & coordinates are -450;95 (Badlands) (Rick de Wit). If you need additional information let me know. Thank you in advance for your help!</p><br><p>Kind regards,</p>Rick","userRegistered":"1527108461507","userCommentsCount":"4","userName":"rebro","createdDate":"1527189189197","editedDate":"0","id":"486114","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"486114","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1541201/","commentUrl":"/forum/en/comment/topic_486115/"},"strings":{"userRole":"","userId":"1541201","contentDraftJs":"","contentHtml":"same issue my side, all 4 engineers were busy, upgraded one to master...later boosted the build of one, had to pay again. not cool guys - refund diamonds please.","userRegistered":"1491729571843","userCommentsCount":"2","userName":"Disco ","createdDate":"1527190353693","editedDate":"0","id":"486115","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/29518613.jpeg?v=1599479664"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"486115","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1320639/","commentUrl":"/forum/en/comment/topic_486273/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"<p>In the logs, I can see the upgrade has been made successfully. Your Engineer has the status of  Master now => <span style=\"font-weight: bold;\"><a href=\"//www.screencast.com/t/jLe8Zy10qv\" rel=\"nofollow ugc\" target=\"_blank\">Master Engineer</a></span>. </p>","userRegistered":"1401809153793","userCommentsCount":"607","userName":"Andrii","createdDate":"1527252998020","editedDate":"0","id":"486273","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3822467.jpeg?v=1514539513"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"486273","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1320639/","commentUrl":"/forum/en/comment/topic_486297/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"<p>altroguex884 said:</p><br><blockquote>same issue my side, all 4 engineers were busy, upgraded one to master...later boosted the build of one, had to pay again. not cool guys - refund diamonds please.</blockquote><p>Please specify the actual coordinates of your base and the name of the platform (Facebook or plarium.com).</p>","userRegistered":"1401809153793","userCommentsCount":"607","userName":"Andrii","createdDate":"1527259518853","editedDate":"0","id":"486297","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3822467.jpeg?v=1514539513"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"486297","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/2001937/","commentUrl":"/forum/en/comment/topic_486483/"},"strings":{"userRole":"","userId":"2001937","contentDraftJs":"","contentHtml":"<p>Agent Andrew said:</p><br><blockquote><p>In the logs, I can see the upgrade has been made successfully. Your Engineer has the status of  Master now => <span style=\"font-weight: bold;\"><a href=\"//www.screencast.com/t/jLe8Zy10qv\" rel=\"nofollow ugc\" target=\"_blank\">Master Engineer</a></span>. </p></blockquote><p>I'm sorry to inform you I still have only 1 Master Engineer (the free one) instead of 2. Please, refund the 15000 diamonds so I can try and upgrade again.</p><p><img src=\"//cnt-forum.plarium.com/file.bmp?g=c7ac761a-325d-41b1-87a5-ed1edcd579e1\"><br></p><br><p>Thanks in advance.</p><br><p>Kinds regards,</p><br><p>Rick</p>","userRegistered":"1527108461507","userCommentsCount":"4","userName":"rebro","createdDate":"1527343115390","editedDate":"0","id":"486483","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"486483","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/2001937/","commentUrl":"/forum/en/comment/topic_487110/"},"strings":{"userRole":"","userId":"2001937","contentDraftJs":"","contentHtml":"<p>Hello Andrew,</p><p>Please, can you make the refund happen so I can upgrade to a second Master Engineer?</p><br><p>Thank you in advance for your help.</p><br><p>Kind regards,</p><p>Rick<br><br><br><p>Rick said:</p><blockquote><p>Agent Andrew said:</p><br><blockquote><p>In the logs, I can see the upgrade has been made successfully. Your Engineer has the status of  Master now => <span style=\"font-weight: bold;\"><a href=\"//www.screencast.com/t/jLe8Zy10qv\" rel=\"nofollow ugc\" target=\"_blank\">Master Engineer</a></span>. </p></blockquote><p>I'm sorry to inform you I still have only 1 Master Engineer (the free one) instead of 2. Please, refund the 15000 diamonds so I can try and upgrade again.</p><p><img src=\"//cnt-forum.plarium.com/file.bmp?g=c7ac761a-325d-41b1-87a5-ed1edcd579e1\"><br></p><br><p>Thanks in advance.</p><br><p>Kinds regards,</p><br><p>Rick</p><br></blockquote></p>","userRegistered":"1527108461507","userCommentsCount":"4","userName":"rebro","createdDate":"1527620202093","editedDate":"0","id":"487110","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"487110","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_487290/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>Rick said:</p><br><blockquote><p>Hello Andrew,</p><p>Please, can you make the refund happen so I can upgrade to a second Master Engineer?</p><br><p>Thank you in advance for your help.</p><br><p>Kind regards,</p><p>Rick<br><br><br></p><p>Rick said:</p><blockquote><p>Agent Andrew said:</p><br><blockquote><p>In the logs, I can see the upgrade has been made successfully. Your Engineer has the status of  Master now => <span style=\"font-weight: bold;\"><a href=\"//www.screencast.com/t/jLe8Zy10qv\" rel=\"nofollow ugc\" target=\"_blank\">Master Engineer</a></span>. </p></blockquote><p>I'm sorry to inform you I still have only 1 Master Engineer (the free one) instead of 2. Please, refund the 15000 diamonds so I can try and upgrade again.</p><br><p>Thanks in advance.</p><br><p>Kinds regards,</p><br><p>Rick</p><br></blockquote><br></blockquote><p>Hello, Rick!</p>I have added 15 000 Diamonds to your balance. Please check if everything is okay now. ","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1527673382800","editedDate":"0","id":"487290","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"487290","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1588461/","commentUrl":"/forum/en/comment/topic_487331/"},"strings":{"userRole":"","userId":"1588461","contentDraftJs":"","contentHtml":"<p>I am having the same problem am unable to get second Master Engineer and have paid the 15000 d  please help or refund the 15000d please not cool guys and gals.</p><p><br></p><br>","userRegistered":"1492215787437","userCommentsCount":"1","userName":"Shadow7 ","createdDate":"1527687022180","editedDate":"1527687285790","id":"487331","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/29725613.jpeg?v=1512746567"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"487331","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/2001937/","commentUrl":"/forum/en/comment/topic_487355/"},"strings":{"userRole":"","userId":"2001937","contentDraftJs":"","contentHtml":"<p>Agent Pavel said:</p><br><blockquote><p>Rick said:</p><br><blockquote><p>Hello Andrew,</p><p>Please, can you make the refund happen so I can upgrade to a second Master Engineer?</p><br><p>Thank you in advance for your help.</p><br><p>Kind regards,</p><p>Rick<br><br><br></p><p>Rick said:</p><blockquote><p>Agent Andrew said:</p><br><blockquote><p>In the logs, I can see the upgrade has been made successfully. Your Engineer has the status of  Master now => <span style=\"font-weight: bold;\"><a href=\"//www.screencast.com/t/jLe8Zy10qv\" rel=\"nofollow ugc\" target=\"_blank\">Master Engineer</a></span>. </p></blockquote><p>I'm sorry to inform you I still have only 1 Master Engineer (the free one) instead of 2. Please, refund the 15000 diamonds so I can try and upgrade again.</p><br><p>Thanks in advance.</p><br><p>Kinds regards,</p><br><p>Rick</p><br></blockquote><br></blockquote><p>Hello, Rick!</p>I have added 15 000 Diamonds to your balance. Please check if everything is okay now. </blockquote><p>Hello Pavel,</p><br><p>Problem solved. Thank you very much!</p><br><p>Kind regards,</p><br>Rick","userRegistered":"1527108461507","userCommentsCount":"4","userName":"rebro","createdDate":"1527694144897","editedDate":"0","id":"487355","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"487355","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_487469/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>shadow7 said:</p><br><blockquote><p>I am having the same problem am unable to get second Master Engineer and have paid the 15000 d  please help or refund the 15000d please not cool guys and gals.</p><br><br></blockquote><p>Hello, Commander! I have contacted you via private messages. Please check it and specify the requested data.</p>","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1527758187993","editedDate":"0","id":"487469","entityId":"104289","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"487469","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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