Activated total protection and it failed to work and I lost many troops

1 Reply
18 December, 2017, 8:37 AM UTC

I purchased and activated the base total protection as I have many times before and I did NOT have any raids, etc. ongoing  when I activated this item but it still didn't work and I lost a huge amount of troops due to game failure not user error. I have had serious problems getting support with this issue and while I am not rich I have spent hundreds of dollars playing this game over the past year or a little longer. I feel that I should be reimbursed for my losses. I mean really, don't you stand behind your products ? I have tried and tried to speak to someone but keep getting stonewalled. I really hope that you don't ignore me and assist me in fixing this problem.

Joseph Eric Smith (Playing through Facebook)

uid 1283456 / fb10207599049798328 / Badlands / segment01

Phone #  980-210-2520
Joseph Eric Smith
UTC +5:00
Community Manager
18 December, 2017, 3:40 PM UTC

Hello, Commander! This issue should be directed to our Help Center. Our guys will check this issue. 

UTC +2:00
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