This topic is closed

answering tickets

8 Replies
BYD
25 May, 2017, 6:32 PM UTC
Why is there an issue looking at tickets to resolve issues with the game? I have tried to make comments on this po why is there an issue looking at tickets to resolve issues with the game? I have tried to make comments on this for him but there's been issues with  for him but there's been issues 
BYD
UTC +6:00
wittygamer
Moderator
25 May, 2017, 9:07 PM UTC

Commander;


As the forum moderators and such we are happy to try to answer any questions we can, and try to direct you in the right direction.  Looking at your forum topic here though, you haven't given us any information about what problem your experiencing in game?


If you've submitted a ticket, can you provide us with some more information such as when it was put in, and to what department, etc.  That way we can attempt to have one of the CM's look in to it..  Also please let us know what your experiencing in game, so that maybe it is something we can help you with.
-Wittygamer LINE = wittygamer / Discord = Wittygamer#2625 / Marshall (BLD) / Forum Moderator SI:MW / Feel free to contact me with questions!
UTC -5:00
BYD
26 May, 2017, 3:22 AM UTC
I was attacked several days ago and have revived the units but it is still saying all my units are damaged. 
BYD
UTC +6:00
Alyona Kolomiitseva
Community Manager
26 May, 2017, 8:15 AM UTC
BYD said:

I was attacked several days ago and have revived the units but it is still saying all my units are damaged. 
Are you sure you revived all Units from the Hospital? Please be aware that revive takes some time and you cannot revive all Units at once unless you're using Diamonds to do this.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Sparhawk122
31 May, 2017, 7:26 AM UTC

Every ticket they answer is answered with a copy and paste response and that the request has been closed. 


They do not care about game balance. Only their bank accounts. And having their Russian administrator make sure the Russian players remain unregulated in spamming multi accounts so as people have to spend more money to stay alive in game and not get zeroed by these alt accounts that are everywhere. 



Carpe Diem
UTC +8:00
Alina Bright
Community Manager
31 May, 2017, 11:57 AM UTC

Sparhawk122 said:


Every ticket they answer is answered with a copy and paste response and that the request has been closed. 


They do not care about game balance. Only their bank accounts. And having their Russian administrator make sure the Russian players remain unregulated in spamming multi accounts so as people have to spend more money to stay alive in game and not get zeroed by these alt accounts that are everywhere. 



Commander, Plarium Administration don't help players to get any privileges in unfair way, your accusations are unfounded. Our company is headquartered in Herzliya, Israel with offices in different countries and we treat equally all players. 

We're working on different features and options (limits etc) in order to make the game balanced and prevent cases when creating multiple accounts would benefit significantly. 

UTC +2:00
osvaldoglez03
31 May, 2017, 11:14 PM UTC

I need to know how you calculate the amount of defense you have at your base with percentage shows on defense core building. Im not counting troops just defense base by itself . Thanks.

UTC +5:00
Alina Bright
Community Manager
1 June, 2017, 9:05 AM UTC
osvaldoglez03 said:

I need to know how you calculate the amount of defense you have at your base with percentage shows on defense core building. Im not counting troops just defense base by itself . Thanks.

Hello! You have this information in Defence Core building.  
UTC +2:00
Sparhawk122
1 June, 2017, 9:06 AM UTC

osvaldoglez03 said:


I need to know how you calculate the amount of defense you have at your base with percentage shows on defense core building. Im not counting troops just defense base by itself . Thanks.

Pointless. Base bonus defense does nothing against missiles. 



Carpe Diem
UTC +8:00
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