This topic is closed

MultiAccount goes really big sizes. Time to think and make something about this cheats Plarium team.

95 Replies
TeRRaNoZaVaR
3 April, 2017, 10:28 AM UTC
Alyona Kolomiitseva said:

Hi, guys! This forum is not the right place to report in-game violations. Forum administration cannot investigate such cases and take any measures against violators. Please use the proper channels for such reports: https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new. Our Support Team will take care of the rest. 

Please show theme to Support team - it took 10 minutes to report 1 mult base. I dont have 24 hours to do that. Thats a Plarium JOB. They violate your rules. Up there small part of what is in real sizes problem. Dont you see your game going to trash. If you do nothing for that. As a community manager you are responsible too to show Plarium developers what multies and alt bases do in game.
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worldsuffering
3 April, 2017, 1:33 PM UTC

So what forum is the best. We have all submitted tickets with screen shots. All we get is this form letter telling us it's being investigated. I know plarium is just sweeping this under the rug. If this company is serious about keeping customers I would suggest that you may want to fix this issue immediately. There will be a complaint filed with Google to work on getting platinum apps removed from the play store because this would be fraud when you have Russian (plarium employees) hurting customers that would be fraud. At the same time if we have to file the same complaints with facebook to have your games removed from fb as well we will. Your customers who have spend a lot of money I'm sure are not happy about the way your allowing these accts. 



Alyona Kolomiitseva said:



Hi, guys! This forum is not the right place to report in-game violations. Forum administration cannot investigate such cases and take any measures against violators. Please use the proper channels for such reports: https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new. Our Support Team will take care of the rest. 


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TeRRaNoZaVaR
3 April, 2017, 1:52 PM UTC

worldsuffering said:


So what forum is the best. We have all submitted tickets with screen shots. All we get is this form letter telling us it's being investigated. I know plarium is just sweeping this under the rug. If this company is serious about keeping customers I would suggest that you may want to fix this issue immediately. There will be a complaint filed with Google to work on getting platinum apps removed from the play store because this would be fraud when you have Russian (plarium employees) hurting customers that would be fraud. At the same time if we have to file the same complaints with facebook to have your games removed from fb as well we will. Your customers who have spend a lot of money I'm sure are not happy about the way your allowing these accts. 



Alyona Kolomiitseva said:



Hi, guys! This forum is not the right place to report in-game violations. Forum administration cannot investigate such cases and take any measures against violators. Please use the proper channels for such reports: https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new. Our Support Team will take care of the rest. 

Russian players laughting on Plarium they cannot detect cheat machine - they constantly send attacks from all reported bases to LOW BSs and HQ. 
The best cheater game ever seen. 
You digged own game and money spend grave, not doing anything.

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Joe_Blow
3 April, 2017, 5:50 PM UTC

I have gone through the proper channel and submitted a ticket which I haven't even got a response that it was received yet.

It must not be a high priority to your support team. One would think that this massively flagrant violation of your policies would be a high priority for any employee of Plarium.  

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Revenger
3 April, 2017, 9:26 PM UTC

Very intetesting and inteligent multiacc. Names of bases are names of Famous Russian Writers. Enjoy Plarium - what they made from your game:

1. Дзержинский Ф. - х:-262; у:-613

2. Курчатов х:-261; у:-612

3. Конев х:-262; у:-612

4. Куйбьишев х:-263; у:-612

5. Киров х:-264; у:-612

6. Свердлов х:-265; у:-612

7. Фрунзе х:-266; у:-612

8. Карл Маркс х:-266; у:-613

9. Фридрих Енгельс х:-265; у:-613

10. Лев Троцки х:-264; у:-613

11. Семичастньй х:-263; у:-613

Ask your russian colegues in plarium team what are this names in Russia. 

If owners knows they will turn in graves. R.I.P all this famous writers and R.I.P Soldiers Inc game.

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Alina Bright
Community Manager
4 April, 2017, 1:46 PM UTC

Commanders, each of us has its own tasks and proirities in order to help players and resolve issues in the best way. Please be aware that such accounts should be directed to the technical specialists from our Support Team. Unfortunately, we are unable to help you on Forum.


Please follow this link and submit a ticket: https://plariumsupport.zendesk.com/hc/en-us/requests/new.

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TeRRaNoZaVaR
4 April, 2017, 1:49 PM UTC

Hey guys, have suggestion.

Rename name of the game to: "Attack of the Clones" - that name best fit situation on map.

But be careful  Director: George Lucas not see it. 

  
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Wizzsneak
5 April, 2017, 1:38 AM UTC

Multi – Accounting Policy


By using Plarium’s Services players agree NOT to have more than one account at any given time.


Players found to be in violation of this policy will receive disciplinary action. Their alternate accounts will be permanently blocked without noticed, though they may retain access to one primary account at the discretion of the Plarium Customer Support Team contingent upon a commitment to create no further accounts in the future. Additional violations may result in permanent banning from the game.


We understand that multiple players may share the same IP address. These players may still need to prove they are different people. If you have had your account blocked due to suspicion of multi-accounting, you must individually contact our Support Team for us to determine the authenticity of your account..


How to Report Multi-Accounts.


When reporting multi-account abusers, we ask that all our players use the following procedure: gather as much evidence as possible -- be it screenshots, locations in the game, etc. -- and then e-mail it to Customer Support. 


We carefully review all of these reports, and sometimes this can take a bit of time. We ask for your patience.


Please note that in some situations we may be unable to tell you the specific outcome of our investigations, as it may violate the privacy of our users.

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Wizzsneak
5 April, 2017, 1:40 AM UTC

4 April, 2017, 7:23 PM UTC

There is a new type of Game Play however that has its finger pointed right at Plarium. Russian alt guilds recently attacked LoW BS's. The purpose of this attack appears to be to downgrade each BS by 1. These troops could have easily taken 1-3 BS's but that was not their purpose. While we haven't figured it all out it appears that it was intended to get LoW out of 1st Rank, and more importantly to spend more money to bring the BS's back up by spending money. NOT 1 Russian Alliance benefited in Rank, etc by this tactic. The only beneficiary seems to be Plarium so far. We are wondering since Plarium is allowing all these multi accounts and farms (against their own policy), if they are the ones behind this new strategy. Only to cause LoW players to spend more money with them.


These troops were coming from alt guilds with a new method of cheating. What we have learned is this:


1. They create an alt guild and add about 50-60 players. Minimal cost.

2. These players are often named xxxx1, xxxx2, xxxx3 etc. Similar names so several players with multi accounts.

3. These players are creating a newbie account with 3 day shield or several of them.

4. These players are hiding all their newly created troops in the newbie accounts with those shields that no regular player can attack.

5. These players are winning at spec ops only as you can see by their achievements on the alt guild. Super Soldiers achievements.

6. The most recent example today is TOR. Look at this newly created alliance Super Soldiers achievement.

7. The method for spec ops is to start another player, and immediately start doing spec ops. Red ones only till you run out then top Green one. Hardest Red ones first.

8. In about a week you will have close to 5 million power created and hidden in the newbie bubbles all at NO COST.


Then in an organized fashion these troops that can not be normally hit are pulled out and used against whatever target they choose to hit.


Let me ask you this! What Alliance benefited from this tactic? Who took any BS's? What Russian Alliance gained anything? The only thing this tactic caused to happen was LoW Players to decide to either spend more money or quit. They haven't quit so who really is going to Benefit? PLARIUM Accounting is who!


There are those of us that truly believe PLARIUM is either purposely doing this by themselves or is leaving these Cheats in place to cause us all to spend more MONEY plain and simple.


If you agree then Plarium doesn't really want you to achieve anything in the game but for you to spend MONEY.

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Alina Bright
Community Manager
5 April, 2017, 10:13 AM UTC

Commanders, I know that you feel frustrated when you follow the rules and some other players don't. That's why we're trying to make the game fair for all players and investigate all accounts, which may seem suspicious. However, as you noted, when reporting multi-account abusers, we ask that all our players use the following procedure: gather as much evidence as possible and then e-mail it to Customer Support, which has been given above. I can assure you that from our side we investigate all cases and take appropriate measures to players, who violates our rules. 

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TeRRaNoZaVaR
5 April, 2017, 12:32 PM UTC
Whats your point commander i reported more than 30 cluster of bases nothing happens - they killed all my 9 milion army which i build from start of game with many bank packs and fight. Only with 1 look at profile everyone can say who cheat Plarium game. Who will give my troops back, who will return my satisfaction from game. Plarium made big mistake allow this to happen. I want this troops back - all is written in my AID center. I am victim of cheater scheme and i want them now. Plarium have to take back my cheated killed units.
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Sparhawk122
6 April, 2017, 2:53 AM UTC

This keeps on happening, then expect a decrease in the playerbase.



Carpe Diem
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Alina Bright
Community Manager
6 April, 2017, 11:48 AM UTC

Commanders, it's true that it's not allowed to create alternative accounts according to our Policies. However, some players do violate the rules, that's why we ask players to report suspicious accounts to our Support team so they can take appropriate measures. Цe would really appreaciate your cooperation at this point.

Moreover, at the moment we're working on algorythm, which can prevent such violations in general.

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Sparhawk122
6 April, 2017, 8:23 PM UTC

By the time we report 1 base. Another 3 more alt bases have  been created.


Point
Carpe Diem
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Alina Bright
Community Manager
7 April, 2017, 4:40 PM UTC
TeRRaNoZaVaR said:

Whats your point commander i reported more than 30 cluster of bases nothing happens - they killed all my 9 milion army which i build from start of game with many bank packs and fight. Only with 1 look at profile everyone can say who cheat Plarium game. Who will give my troops back, who will return my satisfaction from game. Plarium made big mistake allow this to happen. I want this troops back - all is written in my AID center. I am victim of cheater scheme and i want them now. Plarium have to take back my cheated killed units.
Commander, it takes time to make an investigation. 
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Jrebel2414
7 April, 2017, 9:26 PM UTC
Bet a lawsuit would change their tune 
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Jrebel2414
7 April, 2017, 9:27 PM UTC
Ive spent 9000 dollars on this game. Brought this issue to plarium almost two months ago. Never heard back after multiple emails and tickets 
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benjaminberry75
7 April, 2017, 9:53 PM UTC

Two issues, one it's their responsibility to ensure they police their policy..They haven't made any concious attempt as JRs complaint still has that multi acct farm still active.... They are advertising same packages, at different prices to different players, punishing active players, wich is anti trust worthy in the USA.  Get SS and emails, as they will try to hide this, and a class action suit can formally be filed and formal complaint filed with Google.  This is worse than gambling and legally can be refunded in such a suit


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benjaminberry75
7 April, 2017, 9:56 PM UTC
We need to know if anyone has received a refund, that it's important, as they set a precedent and will be liable for sooo much more attempting to mask the issue and deceive people even more which in the United States is seen very bad!
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Lurker
8 April, 2017, 5:05 AM UTC

Eugenia Misura said:


Commanders, it's true that it's not allowed to create alternative accounts according to our Policies. However, some players do violate the rules, that's why we ask players to report suspicious accounts to our Support team so they can take appropriate measures. Цe would really appreaciate your cooperation at this point.

Moreover, at the moment we're working on algorythm, which can prevent such violations in general.

I for one am glad that there is an algorithm  fix on the way, though it will take time. I know it's no easy task to trawl through  thousands upon thousands lines of code, change or add something and it works straight away.

Can I suggest that the developers not take a look at it from fix the IP dilemma but fix the link with Google play instead to be a one to one relationship, so that one account whether registered or guest ID  is associated with one Google account. Which would mean no matter the device (tablet/smartphone) as long as it is attached to that google account when they load the game they see the same soldiers inc account even if they log in  or out of game on guest ID  it remembers which ID went with which google account. And you could give a little warning that the account is open on another device before forcing one of them to close. Obviously once the guest ID is registered then that's what they see.

Luckily Google has done most of work and forced android phones to have one primary default  account so even if they link more than one to that device switching between them is not so easy. I'm not sure if this is same for Apple devices. 

I think  this should get rid of the multiple account  problem at least temporarily,  because people are people  if they want a hack they will get one, even if they search online for it and find one or if they learn how to hack via youtube then try their luck on this game or if they decide they have the time to get multiple devices with different accounts then I say good luck to you. 

ILA - Ilaria - ENC - Enclave
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