All Categories

not loading on MacOS

not loading on MacOS

Search
Jun 7, 2021, 23:2206/07/21
08/10/19
8

not loading on MacOS

This keeps happening from 3 days ago even before 4.30 update. It worked perfectly before this. When I press "Continue Playing", I keep getting this message over and over. I restarted my iMac, deleted the plarium play app and reinstalled it several times. I cleared cache as well. It works on bluestacks, but it's laggy. Can you let me know when you will fix this problem? My computer is iMac 27 inch 5K 2020 version. Thanks!

i


Views
58
Comments
25
Comments
Jun 9, 2021, 14:2006/09/21
11/23/19
2

same issue here as well. Let me know if you manage to resolve it.

Jun 10, 2021, 13:4106/10/21
07/22/20
2

Has anyone been able to find a fix for the issue above?  I'm now having the same issue and nothing seems to work.

Jun 11, 2021, 05:1506/11/21
05/12/20
1

Same issue for me, clearing of cache, deletion of apps,  reinstall - no change

Jun 11, 2021, 08:0106/11/21
03/16/19
2

Same here, I tried everything and nothing worked

Jun 11, 2021, 15:5706/11/21
04/09/20
6

Same issue

Jun 11, 2021, 16:1506/11/21
02/24/20
1

I will supplement the post. The application also crashes after updating. But a slightly different stack. 

i


Jun 11, 2021, 17:1206/11/21
Jun 11, 2021, 17:21(edited)
03/30/18
2

+1 :/ i fear that we have old macs

Jun 11, 2021, 17:2006/11/21
03/30/18
2

Time Awake Since Boot: 2200 seconds


System Integrity Protection: enabled


Crashed Thread:        0  Dispatch queue: com.apple.main-thread


Exception Type:        EXC_CRASH (SIGABRT)

Exception Codes:       0x0000000000000000, 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY


Application Specific Information:

Assertion failed: (p == __null), function GetConstantValueFromBlob, file /Applications/Unity/Hub/Editor/2018.4.33f1/Unity.app/Contents/il2cpp/libil2cpp/vm-utils/BlobReader.cpp, line 60.


Jun 11, 2021, 22:1206/11/21
08/10/19
8

I read a Plarium Announcement that they are looking into it. Hopefully, they will fix within a few weeks. Now I am using Bluestacks.

Jun 12, 2021, 18:2706/12/21
03/26/20
8

Yes same here.  I am extremely and irritated.


A message I sent to Support:

Any update on fixing this?  I have spent thousands of dollars on this game.  I am at a point of going through the process of requesting a full refund at this point due to seller negligence and moving on from the game.  There's just been way too many issues and I have been more than patient with all of them.   It has been DAYS since this first issue occurred for Mac users.  You leave us all in the dark. There is a fair allotted time to fix an issue and it's almost reaching the end of the week now.   If I need to go through my attorney and your legal team, so let it be, but I would rather solve this amicably and hope you guys do the right thing. It's the seller's responsibility to provide a working product for the paying consumer.  Technical issues may occur but you and I know that we've had our fair share and we have been extremely patient.  At level 100, you know that I have been through it all.

Before launching a new patch or game extension, don't you guys thoroughly test it on PC, Mac, etc etc?  I would think that is standard SOP for developers.  Anyhow,  I need a time frame on when this will be fixed.  If you don't see it being fixed in the very near future, please ask your developers for my request for a full refund.  I really don't want to have to go through contacting the Google store customer service, BBB, FTC amongst many others and make this a huge issue.  I pay a lot of money for this game. I expect to PLAY and enjoy it, this is not what I am paying for.  I hope to hear from you today.


Thanks,

Jun 12, 2021, 18:5406/12/21
01/04/20
1703

I'm  sorry  everyone.  There  still  is  no  update.  I  personally  cannot  access  it  via  my  PC  application  either.  I  recommend  using  Bluestack  for  the  time  being.  You  can  find  a  safe  link  on  Hellhades'  website.  

Jun 13, 2021, 03:3406/13/21
12/29/19
1

For 2 days now i can not log on to my account. My shield will be dropping and i am really angry. I paid for rs and other things on this account and it seems lost now..........

If this is not fixed i will never play any plarium game again.

Jun 13, 2021, 03:3706/13/21
01/04/20
1703
Brethil

For 2 days now i can not log on to my account. My shield will be dropping and i am really angry. I paid for rs and other things on this account and it seems lost now..........

If this is not fixed i will never play any plarium game again.

They  are  working  on  it,  in  the  meantime  i  suggest  using  Bluestacks  until  they  fix  the  issue.  Bluestacks  works  100%  fine.  

Jun 14, 2021, 20:4406/14/21
04/09/20
6

Any update on Plarium Play? 

Jun 16, 2021, 14:4106/16/21
01/04/20
1703

Some people report that it might help with the MacOS issue to delete all files in the folder: 

Library/Application Support/com.plarium.raidlegends/BattleJournals

Jun 16, 2021, 18:1506/16/21
05/31/20
2

I don't see any folder called com.plarium.raidlegends.  Anyone else not seeing it? 

Jun 16, 2021, 19:2006/16/21
04/09/20
6
Harbby

Some people report that it might help with the MacOS issue to delete all files in the folder: 

Library/Application Support/com.plarium.raidlegends/BattleJournals

That didn't work. What next?

Jun 16, 2021, 20:2806/16/21
01/25/20
7

It worked for me....try it this way.


----

Another way to get there is to open a finder window:

Click on the "Go" menu, while it is visible press and hold the "option" key.

This will add a selection about 1/2 way down called "Library"

Click on Library and it will take you to the Hidden Library folder that contains the path:

~\Application Support\ com.plarium.raidlegends\BattleJournals\


I only had one file in this folder, after deleting the file RAID is Running!!!!


Cheers

Jun 16, 2021, 22:5006/16/21
Jun 17, 2021, 00:04(edited)
08/10/19
8

I did as phaedxen suggested, but there was no file - maybe because I reinstalled it. So I deleted the folder and made a new folder with same name. It still does not work.

Jun 17, 2021, 00:0706/17/21
01/04/20
1703
AxAngleN

I did as phaedxen suggested, but there was no file - maybe because I reinstalled it. So I deleted the folder and made a new folder with same name. It still does not work.

Send me a  DM  so i  can find you easier when they put out more information.