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Jul 16, 2023, 05:5707/16/23
05/22/19
3

login issues

On 7/13 i logged in (mobile) and got the pop up saying "in 4mins the game would be performing a maintenance and be unavailable". Later that day I attempted to log in and have been getting the following error ever since:

Login [LoginStepException "s": Signin]

[messagePackSerializationException]


It says to contact support but when i hit the support button it takes me to the Plarium support window. When I click on "new ticket" it just spins.


I tried clearing cache, checked for updates, tried to loggin on two different wifi networks and with wifi turned off. same error.

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Aug 31, 2023, 17:0508/31/23
09/10/21
1

I get a connection to issue and same when I click support, I've deleted and redownloaded on App Store iPhone 12 here... but it was working yesterday I don't get it lol been trying all day and it won't log in

harleQuinnModerator
Sep 3, 2023, 21:3009/03/23
02/24/19
7173
jessekidd79

I get a connection to issue and same when I click support, I've deleted and redownloaded on App Store iPhone 12 here... but it was working yesterday I don't get it lol been trying all day and it won't log in

Can you try using the app with a VPN active and see if that helps?

I use Windscribe cause it's free. :D