Raid Performance Issues Past 1.8 Player List

65 Replies
Community Manager
4 July, 2019, 1:52 PM UTC

Hey, everyone!


We are looking into the lag issues right now. If you are affected, please post your device name here. Ideally, let us know what settings you were able to play on before. And if you are god-tier, link a video of the performance issues on your device so we have a clear understanding. Thank you all!
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2
User
4 July, 2019, 1:57 PM UTC

Huawei p10 lite - Android


I was able to play on the highest settings before the patch came out (60 FPS + highest graphic settings) without any issues.

Now everything is lagging and very slow. Be it on attacking the clan boss, doing some missions, chatting or anything else.
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1
User
4 July, 2019, 2:01 PM UTC

Honor 6X - Android


Could run at max setting but playing at lower setting to save battery power.

Everything is slow, even in the menu (lack of fps, clicking on campain can takes several seconds to display location, ...). Clan boss, campain farm on auto takes more than twice as usual
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0
User
4 July, 2019, 2:02 PM UTC
Huawei P20 light. Had no problem running on high settings 60 fps. 
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0
User
4 July, 2019, 2:03 PM UTC
Huawei P20, no issuse running the game before
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0
User
4 July, 2019, 2:03 PM UTC

Graficsetting: all low (30 FPS) (also before the update, because there are no vissible changes to ultra (60 FPS))

System:

Cubot X-18 plus

Android-Version: 8.0.0

I'm not stubborn, my way is just better than yours.
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0
User
4 July, 2019, 2:04 PM UTC
I see a pattern here. Looks like Huawei brands + androids are affected by this...
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0
User
4 July, 2019, 2:09 PM UTC
Добрый день, играл на телефона Meizu M5 на минималках что бы не нагружать, хотя спокойно тянет и средние но идет больший нагрев, после обновления идут фризы, как будто пролистывания картинок на бумажном блокноте
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0
User
4 July, 2019, 2:10 PM UTC
How long will it take to fix this issue? 
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0
User
4 July, 2019, 2:12 PM UTC

adriangilca said:


How long will it take to fix this issue? 

Probably several weeks.
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Community Manager
4 July, 2019, 2:13 PM UTC
Thank you for the info so far, guys. Update for you: we are working on a possible fix, will keep you apprised.
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2
User
4 July, 2019, 2:30 PM UTC
Lag here, really bad. Sony Xperia XA1 Ultra, Android 8.0.0 Oreo. Ran fine on highest settings before the update today, now nigh-unplayable, visibly below 10fps even when on low graphics. 
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0
User
4 July, 2019, 2:33 PM UTC
Huawei mate 20, Android 8.0... Ran it smoothly on high settings, 60 fps, now lagging really bad. Unplayable 
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0
User
4 July, 2019, 2:34 PM UTC

motorola g6+ Android 8.1

Used to be able to play on 60fps - ultra without problems.

Now having same problems like others described above. Everything takes triple the time to do and it's just sucks.

I hope we get a compensation for this because it gives several players a big set back in progress while others can play under normal conditions.
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2
User
4 July, 2019, 2:40 PM UTC

Huawei P10 lite, lowest grafic Settings :-)


Thanks for taking care of this :-)
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Community Manager
4 July, 2019, 2:42 PM UTC

Important:

Everyone affected by these issues should go to your respective stores and download the new game client 1.8.1, we have confirmation that it's helped a bunch of people already!
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0
User
4 July, 2019, 2:42 PM UTC
Lg g6 android 8.0. Game seems similar in menus and looks close in animations and in combat but noticing take close to double the time to clear dungeons cb.  Notice a small pause between each attack.  
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User
4 July, 2019, 2:44 PM UTC

Marius said:


Important:

Everyone affected by these issues should go to your respective stores and download the new game client 1.8.1, we have confirmation that it's helped a bunch of people already!

I guess it takes some time because there is still the 1.8.0 version in the google play store as newest version.

Edit: Yeah now it's there.
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User
4 July, 2019, 2:46 PM UTC
Huawei mate 10. 60 fps. Never an issue. 
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0
User
4 July, 2019, 2:51 PM UTC

The patch really helped (at least myself).

The game runs smooth again. 

Thanks!
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