Server Connection Failure

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Server Connection Failure

May 8, 2019, 19:4305/08/19

05/08/19

Server Connection Failure

Since the rebalance update I have been getting a lot of Server Connection Failure issues. Normally when I am just starting a battle or just finished a battle it will just sit there loading for a while and then give me a server connection failure error. when this happens I lose the energy I used for said battle without getting anything from it but I really did not care too much. But now that the tournament has started I can't even start the game without getting a server connection failure error and when I do get on the connection failure errors are even worse than before. I have check my data and my wifi and both are working fine.

Comments

Isma C

May 8, 2019, 20:0005/08/19

05/04/19

Same problem

Deleted

Jul 5, 2019, 18:2107/05/19

Same here, happend i a clan boss fight, after i restarted somehow both of my keys were gone but i gained no points.

nicknoodle

Jul 11, 2019, 22:0707/11/19

03/21/19

Same here too.

joramanuchao

Jul 16, 2019, 10:4807/16/19

05/13/19

when this problem finished?! I have the same problem

joramanuchao

Jul 16, 2019, 10:5007/16/19

05/13/19

I can't open the game after the update

Draco

Sep 11, 2019, 01:4809/11/19

04/22/19

I haven’t been able to get into the game the whole day , it keeps saying connection failure, relog or support, sent 3 support messages until now and nothing , I came here to see if the server is down all day or what !? It’s been 16 hours I can’t log in

thbigchief

Sep 11, 2019, 17:3909/11/19

08/09/19

I have a similar issue. Since 9/10/19, I can't log in unless on my wifi.

- It just shows connection failure screen when attempting to login from cellular. No issues with my cell plan I have unlimited, cleared cache, tried to manually check for updates. Any workarounds?

pegas1981

Sep 13, 2019, 15:2809/13/19

08/11/19

The same problem after the end of the battle when connecting via Wi-Fi. Error connecting to server. When connecting to the mobile Internet 3g / 4g, the server connects without errors. Xiaomi redmi 4x. The latest firmware. Flushing the cache and data does not help.

paradise

Jan 30, 2020, 07:1701/30/20

03/21/18

I have been getting a lot of Server Connection Failure issues. Does it when I just finish a battle. Game will just sit there loading for a while and then give me a server connection failure error. When this happens I lose the energy, clan key, arena energy, I used for that battle plus any rewards I would have gotten. Been playing for 5+ months and never had this issue. Play on Android Stylo 4. All other games, internet, etc, works without problems & I haven't changed any settings or anything else. Restarted game & restarted Cell still receiving this message except now Im getting it everytime I try logging into the game.

phaedrusgrey

Jan 31, 2020, 02:0901/31/20

10/22/19

Exact same problem. Had quote a few blues saved up for the double rate event and now I cant even get into the game.

Sezzy

Jan 31, 2020, 13:0201/31/20

02/15/19

2726

Now everything okey. Sorry for an inconvenience.

Bigdirtydonna

Jan 31, 2020, 19:0201/31/20

09/22/19

Sezzy said:

Hi

Now everything okey. Sorry for an inconvenience.

Is this all you can actually say to people. The issue isnt resolved as of today 19.01 Uk time the game is still impossible to log onto via Plarium play or Bluestacks!

FlyingMug

Feb 1, 2020, 01:5902/01/20

08/27/19

Bigdirtydonna said:

Sezzy said:

Hi

Now everything okey. Sorry for an inconvenience.

Is this all you can actually say to people. The issue isnt resolved as of today 19.01 Uk time the game is still impossible to log onto via Plarium play or Bluestacks!

What the heck???? everything is NOT ok, still unable to play on bluestacks or plarium play

Sezzy

Feb 1, 2020, 12:2402/01/20

02/15/19

2726

FlyingMug said:

Bigdirtydonna said:

Sezzy said:

Hi

Now everything okey. Sorry for an inconvenience.

Is this all you can actually say to people. The issue isnt resolved as of today 19.01 Uk time the game is still impossible to log onto via Plarium play or Bluestacks!
What the heck???? everything is NOT ok, still unable to play on bluestacks or plarium play

As i know no any server issue. Did your tried with uninstall reinstall or use vpn?

Bigdirtydonna

Feb 1, 2020, 19:5802/01/20

09/22/19

Sezzy said:

FlyingMug said:

Bigdirtydonna said:

Sezzy said:

Hi

Now everything okey. Sorry for an inconvenience.

Is this all you can actually say to people. The issue isnt resolved as of today 19.01 Uk time the game is still impossible to log onto via Plarium play or Bluestacks!
What the heck???? everything is NOT ok, still unable to play on bluestacks or plarium play
Hi
As i know no any server issue. Did your tried with uninstall reinstall or use vpn?

Seriously, this kind of poor communication with people is what will ruin this game. Number one your English is horrendous, number two are you just sat in your bedroom replying. I honestly wouldn't mind but this game must be raking in 10's of thousands of pounds daily!!

Basic customer service should be at the base of anything. This is so shocking, saying the same crap, taking over 24 hours to reply. Unistall the game and use VPN. Do you actually read what people are saying the game was fine up until Plarium did the hot fixes. Using a private network wont make a shite of difference.

Can you actually start feeding back so solid information.

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I have check my data and my wifi and both are working fine. <br>","createdDate":"1557344580000","folderId":"683","id":"128502","authorId":"8326419","authorRegistered":"1557343966027","authorName":"robertjamesclay","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/23.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"2742","commentsCount":"15","likesCount":"8","authorCommentsCount":"0","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/raid-shadow-legends/683_loading-issues/128502_server-connection-failure/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/8326491/","commentUrl":"/forum/en/comment/topic_604206/"},"strings":{"userRole":"","userId":"8326491","contentDraftJs":"","contentHtml":"Same problem<br>","userRegistered":"1557012703523","userCommentsCount":"4","userName":"Isma C","createdDate":"1557345616230","editedDate":"0","id":"604206","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"604206","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8449351/","commentUrl":"/forum/en/comment/topic_632670/"},"strings":{"userRole":"","userId":"8449351","contentDraftJs":"","contentHtml":"Same here, happend i a clan boss fight, after i restarted somehow both of my keys were gone but i gained no points.","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1562350861443","editedDate":"0","id":"632670","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"632670","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8100151/","commentUrl":"/forum/en/comment/topic_636934/"},"strings":{"userRole":"","userId":"8100151","contentDraftJs":"","contentHtml":"<p>Same here too.</p><br>","userRegistered":"1553206473173","userCommentsCount":"3","userName":"nicknoodle","createdDate":"1562882870093","editedDate":"0","id":"636934","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"636934","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8483419/","commentUrl":"/forum/en/comment/topic_640066/"},"strings":{"userRole":"","userId":"8483419","contentDraftJs":"","contentHtml":"when this problem finished?! I have the same problem","userRegistered":"1557775180657","userCommentsCount":"2","userName":"joramanuchao","createdDate":"1563274122450","editedDate":"0","id":"640066","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"640066","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8483419/","commentUrl":"/forum/en/comment/topic_640068/"},"strings":{"userRole":"","userId":"8483419","contentDraftJs":"","contentHtml":"I can't open the game after the update","userRegistered":"1557775180657","userCommentsCount":"2","userName":"joramanuchao","createdDate":"1563274206310","editedDate":"0","id":"640068","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"640068","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8709120/","commentUrl":"/forum/en/comment/topic_673155/"},"strings":{"userRole":"","userId":"8709120","contentDraftJs":"","contentHtml":"I haven’t been able to get into the game the whole day , it keeps saying connection failure, relog or support, sent 3 support messages until now and nothing , I came here to see if the server is down all day or what !? It’s been 16 hours I can’t log in ","userRegistered":"1555943743100","userCommentsCount":"4","userName":"Draco","createdDate":"1568166525350","editedDate":"0","id":"673155","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/13.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"673155","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8711018/","commentUrl":"/forum/en/comment/topic_673600/"},"strings":{"userRole":"","userId":"8711018","contentDraftJs":"","contentHtml":"<p>I have a similar issue.  Since 9/10/19,  I can't log in unless on my wifi.</p><p>-  It just shows connection failure screen when attempting to login from cellular.  No issues with my cell plan I have unlimited,  cleared cache, tried to manually check for updates.  Any workarounds?<br></p>","userRegistered":"1565359593257","userCommentsCount":"1","userName":"thbigchief","createdDate":"1568223594827","editedDate":"0","id":"673600","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"673600","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8712534/","commentUrl":"/forum/en/comment/topic_674611/"},"strings":{"userRole":"","userId":"8712534","contentDraftJs":"","contentHtml":"<p>The same problem after the end of the battle when connecting via Wi-Fi. Error connecting to server. When connecting to the mobile Internet 3g / 4g, the server connects without errors. Xiaomi redmi 4x. The latest firmware. Flushing the cache and data does not help.</p>","userRegistered":"1565548122500","userCommentsCount":"1","userName":"pegas1981","createdDate":"1568388488633","editedDate":"0","id":"674611","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"674611","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9123136/","commentUrl":"/forum/en/comment/topic_741609/"},"strings":{"userRole":"","userId":"9123136","contentDraftJs":"","contentHtml":"<p> I have been getting a lot of Server Connection Failure issues. Does it when I just finish a battle. Game will just sit there loading for a while and then give me a server connection failure error. When this happens I lose the energy, clan key, arena energy, I used for that battle plus any rewards I would have gotten. Been playing for 5+ months and never had this issue. Play on Android Stylo 4. All other games, internet, etc, works without problems & I haven't changed any settings or anything else. Restarted game & restarted Cell still receiving this message except now Im getting it everytime I try logging into the game. </p>","userRegistered":"1521664163190","userCommentsCount":"1","userName":"paradise","createdDate":"1580368631317","editedDate":"0","id":"741609","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"741609","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9126480/","commentUrl":"/forum/en/comment/topic_742035/"},"strings":{"userRole":"","userId":"9126480","contentDraftJs":"","contentHtml":"Exact same problem. Had quote a few blues saved up for the double rate event and now I cant even get into the game.<br>","userRegistered":"1571767419940","userCommentsCount":"1","userName":"phaedrusgrey","createdDate":"1580436596873","editedDate":"0","id":"742035","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1500.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"742035","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7197484/","commentUrl":"/forum/en/comment/topic_742281/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Hi</p><br><p>Now everything okey. Sorry for an inconvenience. </p>","userRegistered":"1550208367437","userCommentsCount":"2726","userName":"Sezzy","createdDate":"1580475740937","editedDate":"0","id":"742281","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"742281","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9127019/","commentUrl":"/forum/en/comment/topic_742462/"},"strings":{"userRole":"","userId":"9127019","contentDraftJs":"","contentHtml":"<p>Sezzy said:</p><br><blockquote><p>Hi</p><br><p>Now everything okey. Sorry for an inconvenience. </p></blockquote><br>Is this all you can actually say to people. The issue isnt resolved as of today 19.01 Uk time the game is still impossible to log onto via Plarium play or Bluestacks! ","userRegistered":"1569150946073","userCommentsCount":"9","userName":"Bigdirtydonna","createdDate":"1580497323923","editedDate":"0","id":"742462","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1750.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"742462","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9129800/","commentUrl":"/forum/en/comment/topic_742565/"},"strings":{"userRole":"","userId":"9129800","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Bigdirtydonna said:</div><br><blockquote><p>Sezzy said:</p><br><blockquote><p>Hi</p><br><p>Now everything okey. Sorry for an inconvenience. </p></blockquote><br>Is this all you can actually say to people. The issue isnt resolved as of today 19.01 Uk time the game is still impossible to log onto via Plarium play or Bluestacks! </blockquote>What the heck???? everything is NOT ok, still unable to play on bluestacks or plarium play<br>","userRegistered":"1566932441633","userCommentsCount":"2","userName":"FlyingMug","createdDate":"1580522359057","editedDate":"0","id":"742565","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/450.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"742565","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7197484/","commentUrl":"/forum/en/comment/topic_742753/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>FlyingMug said:</p><br><blockquote><p>Bigdirtydonna said:</p><br><blockquote><p>Sezzy said:</p><br><blockquote><p>Hi</p><br><p>Now everything okey. Sorry for an inconvenience. </p></blockquote><br>Is this all you can actually say to people. The issue isnt resolved as of today 19.01 Uk time the game is still impossible to log onto via Plarium play or Bluestacks! </blockquote>What the heck???? everything is NOT ok, still unable to play on bluestacks or plarium play<br></blockquote><p>Hi</p>As i know no any server issue. Did your tried with uninstall reinstall or use vpn?<br>","userRegistered":"1550208367437","userCommentsCount":"2726","userName":"Sezzy","createdDate":"1580559864233","editedDate":"0","id":"742753","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"742753","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9127019/","commentUrl":"/forum/en/comment/topic_742865/"},"strings":{"userRole":"","userId":"9127019","contentDraftJs":"","contentHtml":"<p>Sezzy said:</p><br><blockquote><p>FlyingMug said:</p><br><blockquote><p>Bigdirtydonna said:</p><br><blockquote><p>Sezzy said:</p><br><blockquote><p>Hi</p><br><p>Now everything okey. Sorry for an inconvenience. </p></blockquote><br>Is this all you can actually say to people. The issue isnt resolved as of today 19.01 Uk time the game is still impossible to log onto via Plarium play or Bluestacks! </blockquote>What the heck???? everything is NOT ok, still unable to play on bluestacks or plarium play<br></blockquote><p>Hi</p>As i know no any server issue. Did your tried with uninstall reinstall or use vpn?<br></blockquote><p>Seriously, this kind of poor communication with people is what will ruin this game. Number one your English is horrendous, number two are you just sat in your bedroom replying. I honestly wouldn't mind but this game must be raking in 10's of thousands of pounds daily!!</p><br><p>Basic customer service should be at the base of anything. This is so shocking, saying the same crap, taking over 24 hours to reply. Unistall the game and use VPN. Do you actually read what people are saying the game was fine up until Plarium did the hot fixes. Using a private network wont make a shite of difference.</p><br>Can you actually start feeding back so solid information.","userRegistered":"1569150946073","userCommentsCount":"9","userName":"Bigdirtydonna","createdDate":"1580587109313","editedDate":"0","id":"742865","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1750.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"742865","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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You cannot post comments.","title":"Server Connection Failure","authorRole":"","contentDraftJs":"","contentHtml":"Since the rebalance update I have been getting a lot of Server Connection Failure issues. Normally when I am just starting a battle or just finished a battle it will just sit there loading for a while and then give me a server connection failure error. when this happens I lose the energy I used for said battle without getting anything from it but I really did not care too much. But now that the tournament has started I can't even start the game without getting a server connection failure error and when I do get on the connection failure errors are even worse than before. I have check my data and my wifi and both are working fine. <br>","createdDate":"1557344580000","folderId":"683","id":"128502","authorId":"8326419","authorRegistered":"1557343966027","authorName":"robertjamesclay","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/23.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"2742","commentsCount":"15","likesCount":"8","authorCommentsCount":"0","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/raid-shadow-legends/683_loading-issues/128502_server-connection-failure/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/8326491/","commentUrl":"/forum/en/comment/topic_604206/"},"strings":{"userRole":"","userId":"8326491","contentDraftJs":"","contentHtml":"Same problem<br>","userRegistered":"1557012703523","userCommentsCount":"4","userName":"Isma C","createdDate":"1557345616230","editedDate":"0","id":"604206","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"604206","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8449351/","commentUrl":"/forum/en/comment/topic_632670/"},"strings":{"userRole":"","userId":"8449351","contentDraftJs":"","contentHtml":"Same here, happend i a clan boss fight, after i restarted somehow both of my keys were gone but i gained no points.","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1562350861443","editedDate":"0","id":"632670","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"632670","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8100151/","commentUrl":"/forum/en/comment/topic_636934/"},"strings":{"userRole":"","userId":"8100151","contentDraftJs":"","contentHtml":"<p>Same here too.</p><br>","userRegistered":"1553206473173","userCommentsCount":"3","userName":"nicknoodle","createdDate":"1562882870093","editedDate":"0","id":"636934","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"636934","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8483419/","commentUrl":"/forum/en/comment/topic_640066/"},"strings":{"userRole":"","userId":"8483419","contentDraftJs":"","contentHtml":"when this problem finished?! I have the same problem","userRegistered":"1557775180657","userCommentsCount":"2","userName":"joramanuchao","createdDate":"1563274122450","editedDate":"0","id":"640066","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"640066","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8483419/","commentUrl":"/forum/en/comment/topic_640068/"},"strings":{"userRole":"","userId":"8483419","contentDraftJs":"","contentHtml":"I can't open the game after the update","userRegistered":"1557775180657","userCommentsCount":"2","userName":"joramanuchao","createdDate":"1563274206310","editedDate":"0","id":"640068","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"640068","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8709120/","commentUrl":"/forum/en/comment/topic_673155/"},"strings":{"userRole":"","userId":"8709120","contentDraftJs":"","contentHtml":"I haven’t been able to get into the game the whole day , it keeps saying connection failure, relog or support, sent 3 support messages until now and nothing , I came here to see if the server is down all day or what !? It’s been 16 hours I can’t log in ","userRegistered":"1555943743100","userCommentsCount":"4","userName":"Draco","createdDate":"1568166525350","editedDate":"0","id":"673155","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/13.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"673155","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8711018/","commentUrl":"/forum/en/comment/topic_673600/"},"strings":{"userRole":"","userId":"8711018","contentDraftJs":"","contentHtml":"<p>I have a similar issue.  Since 9/10/19,  I can't log in unless on my wifi.</p><p>-  It just shows connection failure screen when attempting to login from cellular.  No issues with my cell plan I have unlimited,  cleared cache, tried to manually check for updates.  Any workarounds?<br></p>","userRegistered":"1565359593257","userCommentsCount":"1","userName":"thbigchief","createdDate":"1568223594827","editedDate":"0","id":"673600","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"673600","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8712534/","commentUrl":"/forum/en/comment/topic_674611/"},"strings":{"userRole":"","userId":"8712534","contentDraftJs":"","contentHtml":"<p>The same problem after the end of the battle when connecting via Wi-Fi. Error connecting to server. When connecting to the mobile Internet 3g / 4g, the server connects without errors. Xiaomi redmi 4x. The latest firmware. Flushing the cache and data does not help.</p>","userRegistered":"1565548122500","userCommentsCount":"1","userName":"pegas1981","createdDate":"1568388488633","editedDate":"0","id":"674611","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"674611","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9123136/","commentUrl":"/forum/en/comment/topic_741609/"},"strings":{"userRole":"","userId":"9123136","contentDraftJs":"","contentHtml":"<p> I have been getting a lot of Server Connection Failure issues. Does it when I just finish a battle. Game will just sit there loading for a while and then give me a server connection failure error. When this happens I lose the energy, clan key, arena energy, I used for that battle plus any rewards I would have gotten. Been playing for 5+ months and never had this issue. Play on Android Stylo 4. All other games, internet, etc, works without problems & I haven't changed any settings or anything else. Restarted game & restarted Cell still receiving this message except now Im getting it everytime I try logging into the game. </p>","userRegistered":"1521664163190","userCommentsCount":"1","userName":"paradise","createdDate":"1580368631317","editedDate":"0","id":"741609","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"741609","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9126480/","commentUrl":"/forum/en/comment/topic_742035/"},"strings":{"userRole":"","userId":"9126480","contentDraftJs":"","contentHtml":"Exact same problem. Had quote a few blues saved up for the double rate event and now I cant even get into the game.<br>","userRegistered":"1571767419940","userCommentsCount":"1","userName":"phaedrusgrey","createdDate":"1580436596873","editedDate":"0","id":"742035","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1500.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"742035","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7197484/","commentUrl":"/forum/en/comment/topic_742281/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Hi</p><br><p>Now everything okey. Sorry for an inconvenience. </p>","userRegistered":"1550208367437","userCommentsCount":"2726","userName":"Sezzy","createdDate":"1580475740937","editedDate":"0","id":"742281","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"742281","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9127019/","commentUrl":"/forum/en/comment/topic_742462/"},"strings":{"userRole":"","userId":"9127019","contentDraftJs":"","contentHtml":"<p>Sezzy said:</p><br><blockquote><p>Hi</p><br><p>Now everything okey. Sorry for an inconvenience. </p></blockquote><br>Is this all you can actually say to people. The issue isnt resolved as of today 19.01 Uk time the game is still impossible to log onto via Plarium play or Bluestacks! ","userRegistered":"1569150946073","userCommentsCount":"9","userName":"Bigdirtydonna","createdDate":"1580497323923","editedDate":"0","id":"742462","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1750.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"742462","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9129800/","commentUrl":"/forum/en/comment/topic_742565/"},"strings":{"userRole":"","userId":"9129800","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Bigdirtydonna said:</div><br><blockquote><p>Sezzy said:</p><br><blockquote><p>Hi</p><br><p>Now everything okey. Sorry for an inconvenience. </p></blockquote><br>Is this all you can actually say to people. The issue isnt resolved as of today 19.01 Uk time the game is still impossible to log onto via Plarium play or Bluestacks! </blockquote>What the heck???? everything is NOT ok, still unable to play on bluestacks or plarium play<br>","userRegistered":"1566932441633","userCommentsCount":"2","userName":"FlyingMug","createdDate":"1580522359057","editedDate":"0","id":"742565","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/450.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"742565","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7197484/","commentUrl":"/forum/en/comment/topic_742753/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>FlyingMug said:</p><br><blockquote><p>Bigdirtydonna said:</p><br><blockquote><p>Sezzy said:</p><br><blockquote><p>Hi</p><br><p>Now everything okey. Sorry for an inconvenience. </p></blockquote><br>Is this all you can actually say to people. The issue isnt resolved as of today 19.01 Uk time the game is still impossible to log onto via Plarium play or Bluestacks! </blockquote>What the heck???? everything is NOT ok, still unable to play on bluestacks or plarium play<br></blockquote><p>Hi</p>As i know no any server issue. Did your tried with uninstall reinstall or use vpn?<br>","userRegistered":"1550208367437","userCommentsCount":"2726","userName":"Sezzy","createdDate":"1580559864233","editedDate":"0","id":"742753","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"742753","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9127019/","commentUrl":"/forum/en/comment/topic_742865/"},"strings":{"userRole":"","userId":"9127019","contentDraftJs":"","contentHtml":"<p>Sezzy said:</p><br><blockquote><p>FlyingMug said:</p><br><blockquote><p>Bigdirtydonna said:</p><br><blockquote><p>Sezzy said:</p><br><blockquote><p>Hi</p><br><p>Now everything okey. Sorry for an inconvenience. </p></blockquote><br>Is this all you can actually say to people. The issue isnt resolved as of today 19.01 Uk time the game is still impossible to log onto via Plarium play or Bluestacks! </blockquote>What the heck???? everything is NOT ok, still unable to play on bluestacks or plarium play<br></blockquote><p>Hi</p>As i know no any server issue. Did your tried with uninstall reinstall or use vpn?<br></blockquote><p>Seriously, this kind of poor communication with people is what will ruin this game. Number one your English is horrendous, number two are you just sat in your bedroom replying. I honestly wouldn't mind but this game must be raking in 10's of thousands of pounds daily!!</p><br><p>Basic customer service should be at the base of anything. This is so shocking, saying the same crap, taking over 24 hours to reply. Unistall the game and use VPN. Do you actually read what people are saying the game was fine up until Plarium did the hot fixes. Using a private network wont make a shite of difference.</p><br>Can you actually start feeding back so solid information.","userRegistered":"1569150946073","userCommentsCount":"9","userName":"Bigdirtydonna","createdDate":"1580587109313","editedDate":"0","id":"742865","entityId":"128502","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1750.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"742865","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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