Account reset by game - Lost everything on game

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Account reset by game - Lost everything on game

Oct 22, 2021, 22:4510/22/21

10/22/21

Account reset by game - Lost everything on game

Greetings - I logged into raid today and the game started from scratch. I was at level one after the introduction play. The introduction play was something I have never gone thru before. So I lost evertyhing that I had after over a year of play. Hopping someone can reconnect my iPhone account back to where I was. Who do I need to contact to see if anything can be done. My game should be still in the server. Regards, Bortov

Comments

Bortov

Oct 22, 2021, 22:5310/22/21

10/22/21

Well I have played this game long enough that I did not recall the starting bits. If someone from support can help me recover my account. Otherwise I might be done with this game.

Harbby

Oct 23, 2021, 02:3410/23/21

01/04/20

1703

https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492

You'll have to file a support ticket.

harleQuinnModerator

Oct 23, 2021, 03:5610/23/21

02/24/19

7527

Yes, as Harbby said, you'll want to file a support ticket. Perhaps your account was hacked, and support can definitely help you recover it. (They are pretty heavily loaded this week, but I know they're working as fast as they can)

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