Oct 20, 2021, 23:3610/20/21
10/19/21
4
Game gone
Game was hacked. Gone i cant get into it. Saod dosnt exsit now im in under different name and level 3 . with the emsil that should take me to my 71 account name puppyfeet. Help
Game gone
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Oct 20, 2021, 23:4810/20/21
10/19/21
4
Anyone going to respond csuse plarium isnt resp other then auto message two days ago
Oct 21, 2021, 06:3310/21/21
10/19/21
25
3 days here, no response... :(
Oct 21, 2021, 08:0210/21/21
10/20/21
40
2 days here, no response, waiting...
Oct 21, 2021, 08:4210/21/21
Oct 21, 2021, 08:57(edited)
09/11/18
6
Same here my email and password was changed by someone from Taiwan, after 2days waiting they answered me to my ticket that i created 2weeks ago with other bug problem(nice reaction time) xD and they want from me now evidence to prove that is my account, after couple screenshots that i send to them with following instruction still silence
do they really think after 2 weeks i will change my email and passowrd and then create next ticket with my account issue about that my account was stolen for fun or what ? this is not enough evidence ? why it take so long and noone response to me, what else i can do to prove my right, do i really have to tell them about my champs i've got, my teams i used and progression where i been?, no problem but i need to know what they really want to know and if someone is still working there
Oct 21, 2021, 08:4710/21/21
10/19/21
4
Still no response fro m plarium to get my game back
Oct 21, 2021, 09:3410/21/21
01/04/20
1703
As long as you have filed tickets the only thing to do is wait, this is a huge issue right now so there is a very big queue. If you haven't filed a ticket please use this link.
https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492
Oct 21, 2021, 09:3910/21/21
09/11/18
6
ofc there is big queue beacouse they deal with tickets from 2weeks ago instead of the actual real problems
Oct 21, 2021, 13:4210/21/21
01/04/20
1703
Snow Simon
ofc there is big queue beacouse they deal with tickets from 2weeks ago instead of the actual real problems
I was only speaking about the tickets for hacked accounts, but yes after the hiccups over the last few weeks I wouldn't be surprised if they were a week or two behind.
