My account got hacked.

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My account got hacked.

Oct 6, 2021, 15:3610/06/21

10/06/21

My account got hacked.

I am not sure how i got hacked as i was playing This morning on my PC on Plarium Play at 8:00 am GMT+2 and went to work came home at 4:30 pm GMT+2 tried to login and recieved a warning with incorrect password tried 3 ~4 incase i forgot, was always wrong went to my email to find that someone tried to log on my account 2 hours ago from russia

IP address: 109.171.37.40
Location: Russia, Novosibirsk
Login Place: Plarium Play
Login Time (UTC): 06 Oct 2021, 12:24

so i naturally instantly clicked reset password and when i tried to log in again, i found that my account has been reset to level 1 and as if it was a completly new account!

please help as i've invested 3 months of my life in this game and would be really sad to quit because of some lame hacker ...

Comments

Mohamed Zaru

Oct 6, 2021, 20:4810/06/21

10/06/21

Plarium Hello!!! can you please help me, you're not responding to my tickets and i deperatly want my account back and i'm unable to get it!!!!!!!

harleQuinnModerator

Oct 7, 2021, 01:0010/07/21

02/24/19

7527

Hi there. Have you opened a support ticket yet? https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492

I would love to help, but I am just a moderator. Only Plarium Support can help you with this issue.

Mohamed Zaru

Oct 7, 2021, 01:5510/07/21

10/06/21

Yes i have but no one is responding :(

harleQuinnModerator

Oct 7, 2021, 16:2110/07/21

02/24/19

7527

Mohamed Zaru

Yes i have but no one is responding :(

They will get to it as soon as they can. You did respond to the automated email correct?

DAX

Oct 9, 2021, 05:1510/09/21

10/09/21

Hello, the same here, but from Taiwan, I cant login, seems, my account does not exist

Login details:

IP address: 36.234.143.202
Location: Taiwan, Taichung
Login Place: Plarium Play
Login Time (UTC): 08 Oct 2021, 12:38

harleQuinnModerator

Oct 11, 2021, 06:3910/11/21

02/24/19

7527

DAX

Hello, the same here, but from Taiwan, I cant login, seems, my account does not exist

Login details:

IP address: 36.234.143.202
Location: Taiwan, Taichung
Login Place: Plarium Play
Login Time (UTC): 08 Oct 2021, 12:38

Open a support ticket, if you haven't already

https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492

Ben

Oct 12, 2021, 02:1410/12/21

10/12/21

Hello sir

my account also got hack from taiwan, cant login because the email does not exist, i already submit a support ticket and receive answer about restore my access to account from support team but it have been 3,4 day since the last email from support team, i want to ask how long will the support team work on this and email me back.

thank you

Jim Mortensen

Oct 21, 2021, 05:0010/21/21

10/19/21

Same here - late night (for me) warning email of access from taiwan. Account says email is not recognized. I opened 2-3 tickets because I only received robomails directing me to login and reset password and other things I can't do with the email changed. I also responded to the robomails, but its been a couple days with no progress or live contact...... I made a new account to be able to log in to put on this comment, but will not be putting any money in again if I can't get my original account restored - many legos, etc.

Aleš Romič

Oct 21, 2021, 06:2910/21/21

10/19/21

We all got hacked :( some waitinh 5+ days and no response from support :(

Amanda Felton

Oct 21, 2021, 08:4610/21/21

10/19/21

Im having same issur no response

Snow Simon

Oct 21, 2021, 09:1210/21/21

09/11/18

they not response to me also, but the funniest thing is they resposne to my ticket that i created 2 weeks ago with different situation about bug, this is their normal reaction time?

harleQuinnModerator

Oct 21, 2021, 09:1410/21/21

02/24/19

7527

Snow Simon

they not response to me also, but the funniest thing is they resposne to my ticket that i created 2 weeks ago with different situation about bug, this is their normal reaction time?

I think they try and prioritize when they are very overloaded.

Snow Simon

Oct 21, 2021, 09:1710/21/21

09/11/18

harleQuinn

I think they try and prioritize when they are very overloaded.

they should prioritize first tickets with subject about account hacked etc not bug that was in game 2weeks ago sorry

harleQuinnModerator

Oct 21, 2021, 09:2210/21/21

02/24/19

7527

Snow Simon

they should prioritize first tickets with subject about account hacked etc not bug that was in game 2weeks ago sorry

And it seems you're working on the hacked account right now, from what you said in the other thread. Try and get them whatever information they asked for, and hopefully you get a quick resolution.

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Only Plarium Support can help you with this issue. \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{\"0\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"explicit\":false,\"url\":\"https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492\"}}}}","contentHtml":"","userRegistered":"1551003186197","userCommentsCount":"7527","userName":"harleQuinn","createdDate":"1633568402237","editedDate":"0","id":"1506453","entityId":"596844","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/46122449.jpeg.jpeg?v=1628027341"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1506453","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/10625751/","commentUrl":"/forum/en/comment/topic_1506466/"},"strings":{"userRole":"","userId":"10625751","contentDraftJs":"{\"blocks\":[{\"key\":\"71sd4\",\"text\":\"Yes i have but no one is responding :(\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1633532218430","userCommentsCount":"2","userName":"Mohamed Zaru","createdDate":"1633571703010","editedDate":"0","id":"1506466","entityId":"596844","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://lh3.googleusercontent.com/a/AATXAJx_INPuFEHQc_FDVqUALWjaXNvTVXwXWklsDuVG=s256-c"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1506466","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7439865/","commentUrl":"/forum/en/comment/topic_1506591/"},"strings":{"userRole":"Moderator","userId":"7439865","contentDraftJs":"{\"blocks\":[{\"key\":\"eisro\",\"text\":\"They will get to it as soon as they can. You did respond to the automated email correct?\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1551003186197","userCommentsCount":"7527","userName":"harleQuinn","createdDate":"1633623701527","editedDate":"0","id":"1506591","entityId":"596844","likesCount":"0","quotedId":"1506466","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/46122449.jpeg.jpeg?v=1628027341"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1506591","isDeleted":"false"},"repeaters":{"quoteList":[{"links":{"authorUrl":"/forum/en/profile/10625751/"},"strings":{"contentDraftJs":"{\"blocks\":[{\"key\":\"71sd4\",\"text\":\"Yes i have but no one is responding :(\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userName":"Mohamed Zaru"},"images":{},"template_options":{"compositeId":"1506466"},"repeaters":{}}]}},{"links":{"authorUrl":"/forum/en/profile/10635831/","commentUrl":"/forum/en/comment/topic_1506880/"},"strings":{"userRole":"","userId":"10635831","contentDraftJs":"{\"blocks\":[{\"key\":\"19kej\",\"text\":\"Hello, the same here, but from Taiwan, I cant login, seems, my account does not exist\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"9b7uk\",\"text\":\"Login details:\\n\\nIP address: 36.234.143.202\\nLocation: Taiwan, Taichung\\nLogin Place: Plarium Play\\nLogin Time (UTC): 08 Oct 2021, 12:38 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the same here, but from Taiwan, I cant login, seems, my account does not exist\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"9b7uk\",\"text\":\"Login details:\\n\\nIP address: 36.234.143.202\\nLocation: Taiwan, Taichung\\nLogin Place: Plarium Play\\nLogin Time (UTC): 08 Oct 2021, 12:38 \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":14,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":16,\"length\":26,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":43,\"length\":26,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":70,\"length\":25,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":96,\"length\":36,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":14,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":16,\"length\":26,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":43,\"length\":26,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":70,\"length\":25,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":96,\"length\":36,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":0,\"length\":14,\"style\":\"fontsize-12\"},{\"offset\":16,\"length\":26,\"style\":\"fontsize-12\"},{\"offset\":43,\"length\":26,\"style\":\"fontsize-12\"},{\"offset\":70,\"length\":25,\"style\":\"fontsize-12\"},{\"offset\":96,\"length\":36,\"style\":\"fontsize-12\"},{\"offset\":0,\"length\":14,\"style\":\"fontfamily-Arial, 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ticket  and  receive  answer  about  restore  my  access  to  account  from  support  team  but  it  have  been  3,4  day  since  the  last  email  from  support  team,  i  want  to  ask  how  long  will  the  support  team  work  on  this  and  email  me  back.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"dnso3\",\"text\":\"thank  you\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1634004411280","userCommentsCount":"1","userName":"Ben","createdDate":"1634004855637","editedDate":"0","id":"1507516","entityId":"596844","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/18.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1507516","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/10728905/","commentUrl":"/forum/en/comment/topic_1510236/"},"strings":{"userRole":"","userId":"10728905","contentDraftJs":"{\"blocks\":[{\"key\":\"dgu09\",\"text\":\"Same here - late night (for me) warning email of access from taiwan. Account says email is not recognized. I opened 2-3 tickets because I only received robomails directing me to login and reset password and other things I can't do with the email changed. I also responded to the robomails, but its been a couple days with no progress or live contact...... I made a new account to be able to log in to put on this comment, but will not be putting any money in again if I can't get my original account restored - many legos, etc.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1634671395060","userCommentsCount":"3","userName":"Jim Mortensen","createdDate":"1634792448533","editedDate":"0","id":"1510236","entityId":"596844","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://lh3.googleusercontent.com/a/AATXAJyf1SY3qwI1gUt09PS54K8qPxMZI9dEEWXci0QV=s256-c"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1510236","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/10726535/","commentUrl":"/forum/en/comment/topic_1510241/"},"strings":{"userRole":"","userId":"10726535","contentDraftJs":"{\"blocks\":[{\"key\":\"eighf\",\"text\":\"We all got hacked :( some waitinh 5+ days and no response from support :(\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1634625556443","userCommentsCount":"25","userName":"Aleš Romič","createdDate":"1634797764820","editedDate":"0","id":"1510241","entityId":"596844","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://lh3.googleusercontent.com/a-/AOh14Gh6Bqw05khM0qcBtziVqoll6mHFE41yOuvRBaYcog=s256-c"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1510241","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/10729062/","commentUrl":"/forum/en/comment/topic_1510262/"},"strings":{"userRole":"","userId":"10729062","contentDraftJs":"{\"blocks\":[{\"key\":\"9iltv\",\"text\":\"Im  having  same  issur  no  response 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the same here, but from Taiwan, I cant login, seems, my account does not exist\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"9b7uk\",\"text\":\"Login details:\\n\\nIP address: 36.234.143.202\\nLocation: Taiwan, Taichung\\nLogin Place: Plarium Play\\nLogin Time (UTC): 08 Oct 2021, 12:38 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ticket  and  receive  answer  about  restore  my  access  to  account  from  support  team  but  it  have  been  3,4  day  since  the  last  email  from  support  team,  i  want  to  ask  how  long  will  the  support  team  work  on  this  and  email  me  back.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"dnso3\",\"text\":\"thank  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Account says email is not recognized. I opened 2-3 tickets because I only received robomails directing me to login and reset password and other things I can't do with the email changed. I also responded to the robomails, but its been a couple days with no progress or live contact...... I made a new account to be able to log in to put on this comment, but will not be putting any money in again if I can't get my original account restored - many legos, etc.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1634671395060","userCommentsCount":"3","userName":"Jim Mortensen","createdDate":"1634792448533","editedDate":"0","id":"1510236","entityId":"596844","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://lh3.googleusercontent.com/a/AATXAJyf1SY3qwI1gUt09PS54K8qPxMZI9dEEWXci0QV=s256-c"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1510236","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/10726535/","commentUrl":"/forum/en/comment/topic_1510241/"},"strings":{"userRole":"","userId":"10726535","contentDraftJs":"{\"blocks\":[{\"key\":\"eighf\",\"text\":\"We all got hacked :( some waitinh 5+ days and no response from support :(\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1634625556443","userCommentsCount":"25","userName":"Aleš Romič","createdDate":"1634797764820","editedDate":"0","id":"1510241","entityId":"596844","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://lh3.googleusercontent.com/a-/AOh14Gh6Bqw05khM0qcBtziVqoll6mHFE41yOuvRBaYcog=s256-c"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1510241","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/10729062/","commentUrl":"/forum/en/comment/topic_1510262/"},"strings":{"userRole":"","userId":"10729062","contentDraftJs":"{\"blocks\":[{\"key\":\"9iltv\",\"text\":\"Im  having  same  issur  no  response 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