Lost account with no mail

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Lost account with no mail

Feb 17, 2020, 15:4702/17/20

05/13/19

Lost account with no mail

Hi, i have recently reinstalled the game and, with a new, non vinculated account i submitted my amazon account to retrieve one of the new characters, and then i have remembered my old account, so i logged in, but now i cannot have the character in my old account, because it was already used, NEITHER in the new account because it had no mail associated and i feel stupid. Can i solve the problem? Can i delete the account with no mail? Thanks

Comments

WarRapBoOM

Feb 17, 2020, 15:5602/17/20

Feb 17, 2020, 15:57(edited)

09/25/19

Hi plarium...

I lost my other account after the new patch.. The account wasn't linked into my mail.. I was about to do it, but never got a chance..

I can't make an ingame tickets either, since it's not working atm..

Please how do I retrieve it back.. I had pretty good champs in it and almost lvl 50.. I Want It Back! So I can link it to my mail.

You could atleast give us a warning.. When the new patch came any account who's not been linked to any mail will be deleted... But you didn't!

Sezzy

Feb 18, 2020, 05:0202/18/20

02/15/19

2726

Pls contact with our support for account recovery.

Thank you

yufors

Feb 18, 2020, 07:1602/18/20

05/13/19

I did it three times already and they only gave me computer generated responses

Sean Brenner

Feb 18, 2020, 14:3702/18/20

02/16/20

I’m having the same issue. I have been out of my account for 3 days with multiple attempts to contact support with no response. Any assistance would be great.

yufors

Feb 18, 2020, 21:5802/18/20

05/13/19

Sezzy said:

Hi
Pls contact with our support for account recovery.
Thank you

Hey can you help me or not? I can pay you in gems for your effort, thanx

yufors

Feb 18, 2020, 23:1802/18/20

05/13/19

Fine, problem solved, game deleted. Good luck with this kind of customer service.

jmhile05

Feb 19, 2020, 04:5902/19/20

02/19/20

I had to delete and reinstall the game... I have emailed support, but I didn’t know if this would be quicker. I did not have a platinum account, but I’ve set one up now. I know I sent an invite out and I’m playing on the same device. Any suggestions would be appreciated

Sean Brenner

Feb 19, 2020, 14:1802/19/20

02/16/20

Support was able to recover my account and attach a plarium Id to my account as well.

WarRapBoOM

Feb 19, 2020, 17:1102/19/20

09/25/19

Sezzy said: how can I contact support, when I can't even make a game ticket? Cuz it's not working at all... Just keep loading.

Hi
Pls contact with our support for account recovery.
Thank you

jmhile05

Feb 20, 2020, 03:1102/20/20

02/19/20

How long did it take?

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Thanks</p>","createdDate":"1581954420000","folderId":"680","id":"188587","authorId":"9181659","authorRegistered":"1557733393050","authorName":"yufors","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/03.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"569","commentsCount":"10","likesCount":"0","authorCommentsCount":"4","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/raid-shadow-legends/680_account-issues/188587_lost-account-with-no-mail/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/8797845/","commentUrl":"/forum/en/comment/topic_751108/"},"strings":{"userRole":"","userId":"8797845","contentDraftJs":"","contentHtml":"<p>Hi plarium...</p><p>I lost my other account after the new patch..  The account wasn't linked into my mail.. I was about to do it, but never got a chance..</p><p>I can't make an ingame tickets either, since it's not working atm.. </p><p>Please how do I retrieve it back.. I had pretty good champs in it and almost lvl 50.. I Want It Back!  So I can link it to my mail. </p><p>You could atleast give us a warning.. When the new patch came any account who's not been linked to any mail will be deleted... But you didn't! </p><br>","userRegistered":"1569444439987","userCommentsCount":"3","userName":"WarRapBoOM","createdDate":"1581954972243","editedDate":"1581955073543","id":"751108","entityId":"188587","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"751108","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7197484/","commentUrl":"/forum/en/comment/topic_751371/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Hi</p><p>Pls contact with our support for account recovery.</p><p>Thank you<br></p>","userRegistered":"1550208367437","userCommentsCount":"2726","userName":"Sezzy","createdDate":"1582002164810","editedDate":"0","id":"751371","entityId":"188587","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"751371","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9181659/","commentUrl":"/forum/en/comment/topic_751430/"},"strings":{"userRole":"","userId":"9181659","contentDraftJs":"","contentHtml":"I did it three times already and they only gave me computer generated responses","userRegistered":"1557733393050","userCommentsCount":"4","userName":"yufors","createdDate":"1582010179560","editedDate":"0","id":"751430","entityId":"188587","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/03.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"751430","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9179467/","commentUrl":"/forum/en/comment/topic_751625/"},"strings":{"userRole":"","userId":"9179467","contentDraftJs":"","contentHtml":"I’m having the same issue. I have been out of my account for 3 days with multiple attempts to contact support with no response. Any assistance would be great. ","userRegistered":"1581870084480","userCommentsCount":"5","userName":"Sean Brenner","createdDate":"1582036629847","editedDate":"0","id":"751625","entityId":"188587","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://lh5.googleusercontent.com/-vchpVsymcRg/AAAAAAAAAAI/AAAAAAAAAAA/ACHi3rfPepNLSlQVfC_l-gbt1_ZK5rJ04g/photo.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"751625","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9181659/","commentUrl":"/forum/en/comment/topic_751767/"},"strings":{"userRole":"","userId":"9181659","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Sezzy said:</div><br><blockquote><p>Hi</p><p>Pls contact with our support for account recovery.</p><p>Thank you<br></p></blockquote>Hey can you help me or not? I can pay you in gems for your effort, thanx","userRegistered":"1557733393050","userCommentsCount":"4","userName":"yufors","createdDate":"1582063133100","editedDate":"0","id":"751767","entityId":"188587","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/03.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"751767","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9181659/","commentUrl":"/forum/en/comment/topic_751787/"},"strings":{"userRole":"","userId":"9181659","contentDraftJs":"","contentHtml":"Fine, problem solved, game deleted. Good luck with this kind of customer service.","userRegistered":"1557733393050","userCommentsCount":"4","userName":"yufors","createdDate":"1582067910450","editedDate":"0","id":"751787","entityId":"188587","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/03.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"751787","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9185048/","commentUrl":"/forum/en/comment/topic_751869/"},"strings":{"userRole":"","userId":"9185048","contentDraftJs":"","contentHtml":"I had to delete and reinstall the game... I have emailed support, but I didn’t know if this would be quicker. I did not have a platinum account, but I’ve set one up now. I know I sent an invite out and I’m playing on the same device. 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Thanks</p>","createdDate":"1581954420000","folderId":"680","id":"188587","authorId":"9181659","authorRegistered":"1557733393050","authorName":"yufors","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/03.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"569","commentsCount":"10","likesCount":"0","authorCommentsCount":"4","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/raid-shadow-legends/680_account-issues/188587_lost-account-with-no-mail/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/8797845/","commentUrl":"/forum/en/comment/topic_751108/"},"strings":{"userRole":"","userId":"8797845","contentDraftJs":"","contentHtml":"<p>Hi plarium...</p><p>I lost my other account after the new patch..  The account wasn't linked into my mail.. I was about to do it, but never got a chance..</p><p>I can't make an ingame tickets either, since it's not working atm.. </p><p>Please how do I retrieve it back.. I had pretty good champs in it and almost lvl 50.. I Want It Back!  So I can link it to my mail. </p><p>You could atleast give us a warning.. When the new patch came any account who's not been linked to any mail will be deleted... But you didn't! </p><br>","userRegistered":"1569444439987","userCommentsCount":"3","userName":"WarRapBoOM","createdDate":"1581954972243","editedDate":"1581955073543","id":"751108","entityId":"188587","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"751108","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7197484/","commentUrl":"/forum/en/comment/topic_751371/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Hi</p><p>Pls contact with our support for account recovery.</p><p>Thank you<br></p>","userRegistered":"1550208367437","userCommentsCount":"2726","userName":"Sezzy","createdDate":"1582002164810","editedDate":"0","id":"751371","entityId":"188587","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"751371","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9181659/","commentUrl":"/forum/en/comment/topic_751430/"},"strings":{"userRole":"","userId":"9181659","contentDraftJs":"","contentHtml":"I did it three times already and they only gave me computer generated responses","userRegistered":"1557733393050","userCommentsCount":"4","userName":"yufors","createdDate":"1582010179560","editedDate":"0","id":"751430","entityId":"188587","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/03.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"751430","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9179467/","commentUrl":"/forum/en/comment/topic_751625/"},"strings":{"userRole":"","userId":"9179467","contentDraftJs":"","contentHtml":"I’m having the same issue. I have been out of my account for 3 days with multiple attempts to contact support with no response. Any assistance would be great. ","userRegistered":"1581870084480","userCommentsCount":"5","userName":"Sean Brenner","createdDate":"1582036629847","editedDate":"0","id":"751625","entityId":"188587","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://lh5.googleusercontent.com/-vchpVsymcRg/AAAAAAAAAAI/AAAAAAAAAAA/ACHi3rfPepNLSlQVfC_l-gbt1_ZK5rJ04g/photo.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"751625","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9181659/","commentUrl":"/forum/en/comment/topic_751767/"},"strings":{"userRole":"","userId":"9181659","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Sezzy said:</div><br><blockquote><p>Hi</p><p>Pls contact with our support for account recovery.</p><p>Thank you<br></p></blockquote>Hey can you help me or not? I can pay you in gems for your effort, thanx","userRegistered":"1557733393050","userCommentsCount":"4","userName":"yufors","createdDate":"1582063133100","editedDate":"0","id":"751767","entityId":"188587","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/03.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"751767","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9181659/","commentUrl":"/forum/en/comment/topic_751787/"},"strings":{"userRole":"","userId":"9181659","contentDraftJs":"","contentHtml":"Fine, problem solved, game deleted. Good luck with this kind of customer service.","userRegistered":"1557733393050","userCommentsCount":"4","userName":"yufors","createdDate":"1582067910450","editedDate":"0","id":"751787","entityId":"188587","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/03.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"751787","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9185048/","commentUrl":"/forum/en/comment/topic_751869/"},"strings":{"userRole":"","userId":"9185048","contentDraftJs":"","contentHtml":"I had to delete and reinstall the game... I have emailed support, but I didn’t know if this would be quicker. I did not have a platinum account, but I’ve set one up now. I know I sent an invite out and I’m playing on the same device. Any suggestions would be appreciated ","userRegistered":"1582088273430","userCommentsCount":"2","userName":"jmhile05","createdDate":"1582088389633","editedDate":"0","id":"751869","entityId":"188587","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"751869","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9179467/","commentUrl":"/forum/en/comment/topic_752061/"},"strings":{"userRole":"","userId":"9179467","contentDraftJs":"","contentHtml":"Support was able to recover my account and attach a plarium Id to my account as well. ","userRegistered":"1581870084480","userCommentsCount":"5","userName":"Sean Brenner","createdDate":"1582121886470","editedDate":"0","id":"752061","entityId":"188587","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://lh5.googleusercontent.com/-vchpVsymcRg/AAAAAAAAAAI/AAAAAAAAAAA/ACHi3rfPepNLSlQVfC_l-gbt1_ZK5rJ04g/photo.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"752061","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8797845/","commentUrl":"/forum/en/comment/topic_752142/"},"strings":{"userRole":"","userId":"8797845","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Sezzy said: how can I contact support, when I can't even make a game ticket? Cuz it's not working at all... Just keep loading. </div><br><blockquote><p>Hi</p><p>Pls contact with our support for account recovery.</p><p>Thank you<br></p></blockquote><br>","userRegistered":"1569444439987","userCommentsCount":"3","userName":"WarRapBoOM","createdDate":"1582132319253","editedDate":"0","id":"752142","entityId":"188587","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"752142","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9185048/","commentUrl":"/forum/en/comment/topic_752309/"},"strings":{"userRole":"","userId":"9185048","contentDraftJs":"","contentHtml":"How long did it take?","userRegistered":"1582088273430","userCommentsCount":"2","userName":"jmhile05","createdDate":"1582168299603","editedDate":"0","id":"752309","entityId":"188587","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"752309","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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