Cant log into my account on phone.

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Cant log into my account on phone.

Feb 14, 2020, 02:5202/14/20

02/14/20

Cant log into my account on phone.

today i tried to log in 3 different times and it would get stuck on the loading screen. i decided to uninstall the game and reinstall the game and it did the turtals and when i tried to connect to my account it said, could not log in this plarium id is alread connected to another raid account. so i tried to log in on blue stacks and it worked fine. so i log out of the account on blue stacks and tried to log in on my phone and it keeps saying i could not log in. how do i fix this?

Comments

Marcos Figueroa

Feb 16, 2020, 19:2102/16/20

12/01/19

Try updating

walkingfox1969

Mar 8, 2020, 00:3903/08/20

12/14/19

I can not log into my account on my new phone. I had to download the app again. I have an account It will not let me log into it. Please help me. I do not want to start all over again. I put in a lot of time.

djgilder

Mar 8, 2020, 20:1703/08/20

03/07/20

I am struggling with the same thing. I am worried that if I connect to Plarium off of this secondary guest account. It will erase my original account and save this new account instead.

Are my worries justified? I tried to reach out to Plarium tech support 3 times and they stopped sending me the same response. "Get on your PC and play your original account there."

They don't have any information that informs its players how to restore their original accounts back on their phone and/or mobile device.

Moofaza

Mar 8, 2020, 22:1503/08/20

10/22/19

Is anyone receiving technical assistance for this issue? i do not see a reply for resolution.

kfillion2013

Mar 31, 2020, 03:2303/31/20

10/26/19

I never did

[ST] Verity

Mar 31, 2020, 15:3003/31/20

Apr 3, 2020, 18:01(edited)

10/22/17

I had an update to the game today on my ipad and after the update i had to do the tutorial again. But i got so disappointed that i could not skip it and just login to my account. Why can i not skip the tutorial and login to my account?

bigbird1ba

Apr 2, 2020, 10:2404/02/20

03/22/20

hi guys I had sort of the same thing but my posts seem to have gone! however Plarium did actually help me when I started to say I want all my money back and will have to put in hands of paypal as I am not getting what I paid for...Any way its seems simple really...

I had raid attached to my facebook account but not plarium, I had to play tuturial to get to my avatar as you need to sign out, where there was no sign out box...I then set up through phone a face plarium account with a diiferent email, then it showed a sign out button which I used and the signed back in with FB which put on my origional game!!! the point being you have to sign out the new account to retrieve your old

hope this helps guys

matt.browning197044

Mar 25, 2022, 07:4103/25/22

03/11/20

DataMy game works on

matt.browning197044

Mar 25, 2022, 07:4203/25/22

03/11/20

M works on reg data but not on wifi. Android .

Romeyone

Mar 25, 2022, 20:5403/25/22

03/25/22

Everytime I click on play. It starts to login then it says " the game is experience an issue"

harleQuinnModerator

Mar 29, 2022, 06:2103/29/22

02/24/19

7504

Romeyone

Everytime I click on play. It starts to login then it says " the game is experience an issue"

Have you tried switching connections or a VPN yet?

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I put in a lot of time.","userRegistered":"1576357832863","userCommentsCount":"1","userName":"walkingfox1969","createdDate":"1583627966053","editedDate":"0","id":"759802","entityId":"188009","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"759802","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9223048/","commentUrl":"/forum/en/comment/topic_759972/"},"strings":{"userRole":"","userId":"9223048","contentDraftJs":"","contentHtml":"<p>I am struggling with the same thing.  I am worried that if I connect to Plarium off of this secondary guest account.  It will erase my original account and save this new account instead.</p><br><p>Are my worries justified?  I tried to reach out to Plarium tech support 3 times and they stopped sending me the same response.  \"Get on your PC and play your original account there.\"</p><br>They don't have any information that informs its players how to restore their original accounts back on their phone and/or mobile device.","userRegistered":"1583574212473","userCommentsCount":"2","userName":"djgilder","createdDate":"1583698663780","editedDate":"0","id":"759972","entityId":"188009","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_28.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"759972","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9226329/","commentUrl":"/forum/en/comment/topic_759988/"},"strings":{"userRole":"","userId":"9226329","contentDraftJs":"","contentHtml":"Is anyone receiving technical assistance for this issue? i do not see a reply for resolution.","userRegistered":"1571780757030","userCommentsCount":"1","userName":"Moofaza","createdDate":"1583705751650","editedDate":"0","id":"759988","entityId":"188009","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_0.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"759988","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9275206/","commentUrl":"/forum/en/comment/topic_767663/"},"strings":{"userRole":"","userId":"9275206","contentDraftJs":"","contentHtml":"<p>I never did</p><br>","userRegistered":"1572108009437","userCommentsCount":"1","userName":"kfillion2013","createdDate":"1585624985907","editedDate":"0","id":"767663","entityId":"188009","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/17.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"767663","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9267275/","commentUrl":"/forum/en/comment/topic_767860/"},"strings":{"userRole":"","userId":"9267275","contentDraftJs":"","contentHtml":"I had an update to the game today on my ipad and after the update i had to do the tutorial again. 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Why can i not skip the tutorial and login to my account?","userRegistered":"1508678641757","userCommentsCount":"1","userName":"[ST] Verity","createdDate":"1585668610560","editedDate":"1585936872877","id":"767860","entityId":"188009","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"767860","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9254378/","commentUrl":"/forum/en/comment/topic_768449/"},"strings":{"userRole":"","userId":"9254378","contentDraftJs":"","contentHtml":"<p>hi guys I had sort of the same thing but my posts seem to have gone! however Plarium did actually help me when I started to say I want all my money back and will have to put in hands of paypal as I am not getting what I paid for...Any way its seems simple really...\r</p>\r<p>I had raid attached to my facebook account but not plarium, I had to play tuturial to get to my avatar as you need to sign out, where there was no sign out box...I then set up through phone a face plarium account with a diiferent email, then it showed a sign out button which I used and the signed back in with FB which put on my origional game!!! the point being you have to sign out the new account to retrieve your old\r</p>\r<p>hope this helps guys</p>","userRegistered":"1584841738987","userCommentsCount":"4","userName":"bigbird1ba","createdDate":"1585823068960","editedDate":"0","id":"768449","entityId":"188009","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/28.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"768449","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9391997/","commentUrl":"/forum/en/comment/topic_1558103/"},"strings":{"userRole":"","userId":"9391997","contentDraftJs":"{\"blocks\":[{\"key\":\"86nhs\",\"text\":\"DataMy game works on  \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1583958301850","userCommentsCount":"3","userName":"matt.browning197044","createdDate":"1648194075070","editedDate":"0","id":"1558103","entityId":"188009","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/21.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1558103","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9391997/","commentUrl":"/forum/en/comment/topic_1558104/"},"strings":{"userRole":"","userId":"9391997","contentDraftJs":"{\"blocks\":[{\"key\":\"cg0ud\",\"text\":\"M works on reg data but not on wifi.  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I had to download the app again. I have an account It will not let me log into it. Please help me. I do not want to start all over again. I put in a lot of time.","userRegistered":"1576357832863","userCommentsCount":"1","userName":"walkingfox1969","createdDate":"1583627966053","editedDate":"0","id":"759802","entityId":"188009","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"759802","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9223048/","commentUrl":"/forum/en/comment/topic_759972/"},"strings":{"userRole":"","userId":"9223048","contentDraftJs":"","contentHtml":"<p>I am struggling with the same thing.  I am worried that if I connect to Plarium off of this secondary guest account.  It will erase my original account and save this new account instead.</p><br><p>Are my worries justified?  I tried to reach out to Plarium tech support 3 times and they stopped sending me the same response.  \"Get on your PC and play your original account there.\"</p><br>They don't have any information that informs its players how to restore their original accounts back on their phone and/or mobile device.","userRegistered":"1583574212473","userCommentsCount":"2","userName":"djgilder","createdDate":"1583698663780","editedDate":"0","id":"759972","entityId":"188009","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_28.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"759972","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9226329/","commentUrl":"/forum/en/comment/topic_759988/"},"strings":{"userRole":"","userId":"9226329","contentDraftJs":"","contentHtml":"Is anyone receiving technical assistance for this issue? i do not see a reply for resolution.","userRegistered":"1571780757030","userCommentsCount":"1","userName":"Moofaza","createdDate":"1583705751650","editedDate":"0","id":"759988","entityId":"188009","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_0.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"759988","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9275206/","commentUrl":"/forum/en/comment/topic_767663/"},"strings":{"userRole":"","userId":"9275206","contentDraftJs":"","contentHtml":"<p>I never did</p><br>","userRegistered":"1572108009437","userCommentsCount":"1","userName":"kfillion2013","createdDate":"1585624985907","editedDate":"0","id":"767663","entityId":"188009","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/17.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"767663","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9267275/","commentUrl":"/forum/en/comment/topic_767860/"},"strings":{"userRole":"","userId":"9267275","contentDraftJs":"","contentHtml":"I had an update to the game today on my ipad and after the update i had to do the tutorial again. But i got so disappointed that i could not skip it and just login to my account. Why can i not skip the tutorial and login to my account?","userRegistered":"1508678641757","userCommentsCount":"1","userName":"[ST] Verity","createdDate":"1585668610560","editedDate":"1585936872877","id":"767860","entityId":"188009","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"767860","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9254378/","commentUrl":"/forum/en/comment/topic_768449/"},"strings":{"userRole":"","userId":"9254378","contentDraftJs":"","contentHtml":"<p>hi guys I had sort of the same thing but my posts seem to have gone! however Plarium did actually help me when I started to say I want all my money back and will have to put in hands of paypal as I am not getting what I paid for...Any way its seems simple really...\r</p>\r<p>I had raid attached to my facebook account but not plarium, I had to play tuturial to get to my avatar as you need to sign out, where there was no sign out box...I then set up through phone a face plarium account with a diiferent email, then it showed a sign out button which I used and the signed back in with FB which put on my origional game!!! the point being you have to sign out the new account to retrieve your old\r</p>\r<p>hope this helps guys</p>","userRegistered":"1584841738987","userCommentsCount":"4","userName":"bigbird1ba","createdDate":"1585823068960","editedDate":"0","id":"768449","entityId":"188009","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/28.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"768449","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9391997/","commentUrl":"/forum/en/comment/topic_1558103/"},"strings":{"userRole":"","userId":"9391997","contentDraftJs":"{\"blocks\":[{\"key\":\"86nhs\",\"text\":\"DataMy game works on  \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1583958301850","userCommentsCount":"3","userName":"matt.browning197044","createdDate":"1648194075070","editedDate":"0","id":"1558103","entityId":"188009","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/21.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1558103","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9391997/","commentUrl":"/forum/en/comment/topic_1558104/"},"strings":{"userRole":"","userId":"9391997","contentDraftJs":"{\"blocks\":[{\"key\":\"cg0ud\",\"text\":\"M works on reg data but not on wifi.  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