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IF you are banned READ

IF you are banned READ

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Feb 13, 2020, 08:3402/13/20
08/04/19
10

IF you are banned READ

So Idk why it takes me to say this in a new thread, but in the Raid discord the moderators said they are working on the bans for tech reasons. Its not so much as a ban than a out of order sign for certain accounts.
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Feb 13, 2020, 08:3902/13/20
02/09/20
2
Thanks for the info. My account was just banned until Feb 14th 2020 and the message said it was due to technical issues. I hope it is back up soon or they comp well for the downtime and missed rewards especially since a new event just started.
Feb 13, 2020, 08:5002/13/20
06/18/19
3

My account was just banned until Feb 14th 2020 and the message said it was due to technical issues. I hope it is back up soon or they comp well for the downtime and missed rewards especially since a new event just started.

Feb 13, 2020, 12:1702/13/20
07/01/17
1

My account was just banned until Feb 14th 2020 and the message said it was due to technical issues. 

missing out on the the daily rewards and my double xp is also running out 

Feb 13, 2020, 12:2402/13/20
02/13/20
2

I also got the ban till feb. 13th 10:30pm also missing out on daily rewards an had a xp boost I'm going to miss out on all of it

Feb 13, 2020, 12:4602/13/20
02/13/20
5
This is a huge bummer with the new event and I was pretty excited about battlepass and my frozen banshee. I was working on her to give my clan info on how she could boost a poison teams damage for cb. I hope this is corrected soon and that there is compensation.  I really feel like this is setting my account back and others who were relying on me. 
Feb 13, 2020, 13:0402/13/20
10/01/19
3

Thanks for posting this. Experiencing the same issue this morning. Couple of recommendations for Plarium.

1) Fix the system so that your client login isn't so buggy. Really, it's bad. 
2) Fix your ban notification so that your buggy login doesn't convey that your user did something wrong.


The game is fun. Lots of games are fun. This hiccup made me want to delete the thing this morning. This is a supremely dumb user experience. 

Feb 13, 2020, 14:5402/13/20
02/10/20
1
Same issue here.
Feb 13, 2020, 15:2802/13/20
10/17/19
5
I have got the same problem, got banned, so frustrating!
Feb 13, 2020, 15:3902/13/20
08/04/19
10

This is from discord this morning:


@everyone Hi guys!

This is regarding the problem with the banned accounts that some of you have faced. This whole thing was caused by a technical issue from our side.

Unfortunately, the only way for us to unban such accounts is to revert your progress to the state at 00.00 AM UTC the night before, on the 12th. But there is no need to worry - each and every case will be handled individually and we’ll provide you with compensation.

We will give you guys more specifics in the tickets you sent regarding this problem. Please email us at raid.support@plarium.com if you do not have a ticket yet, but your account has been banned, and you would like to get more info.


We will also issue compensation for the problems with the server yesterday a little later to all the players that have logged in at least once in the last 3 days. 

Feb 13, 2020, 21:1602/13/20
01/21/20
3
My account just opened back up but all my battle pass stuff is gone. So do what about the money I spent on it? What am I supposed to do for that?
Feb 13, 2020, 21:3402/13/20
01/14/20
1

Same problem ! All rolled back together with a gold pass ! And it was bought with money...

Feb 13, 2020, 21:3602/13/20
07/18/19
2
I've been banned and now I can enter my account again. But the battle pass (gold) is missing. I bought it a few hours before I was banned. What should I do now? 
Feb 13, 2020, 21:4102/13/20
10/01/19
3
Same. Battle pass is missing. So is the money paid for it. So, there's that.
Feb 13, 2020, 22:0102/13/20
08/04/19
10
Account now works but I’m missing my battle pass, artifacts,  and time. Compensation is crap for what I’ve lost. Pretty much robbed me at this point. 14 mil  and one  yellow shard seriously? I lost 3 days of time on farming artifacts. No even gem compensation 
Feb 14, 2020, 10:4802/14/20
Feb 14, 2020, 10:49(edited)
09/25/19
2
Same thing here 14 feb banned for no reason...
Feb 14, 2020, 11:1702/14/20
05/13/19
1

Hi there.

I to was banned. Before i got banned i did buy some packs to get the full battle pass.


Now i can log in again and lost the battle pass raid pass en exp booster.


What makes me even angryer is that i can not even fill in a teck report with the ss of the purchesd items.. 


With now i lose out on event items exp and mutch more.

Playing the game at this point makes no sence because the more i play the more i lose.

The rollback on my account sucks.


Please help me out.
Feb 14, 2020, 11:3902/14/20
03/09/19
24
Honestly compensation asid, I just want my damn account restore back before it was banned rather than reroll.. there’s no announcement on the progression affected account.. just stupid battle pass announcement.. they need to give consumer a better explanation.. we spend thousand of money on this game as well.. give us the answer we deserved
Feb 14, 2020, 12:0002/14/20
05/09/19
2
I think im more upset they didnt fix the issues from earlier this week and this is something that started plaguing me this morning. Frustrating for sure. 
Feb 14, 2020, 19:5502/14/20
01/14/20
3

For the loss of 48 hours due to the ban, I received 1 sacred shard and 10 million silver . A shard can fall out and fall out of the trash, and silver is a consumable ! You would have made up for it with green shards ... Come up with something more valuable and return my gold pass or money for it !! After unlocking, I lost a bunch of valuable artifacts, a few shards, and a Pass !!!!!

Feb 14, 2020, 21:2502/14/20
01/19/20
1

My account was just banned until Feb 14th 2020 and the message said it was due to technical issues. 


missing out on the the daily rewards and my double xp is also running out