Missing char

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Nov 4, 2019, 15:1911/04/19

10/23/19

Missing char

Hi Plarium,

Yesterday while playing I found myself missing one of my characters. My 5 star fully upgraded Kael with my best gear had disappeared. I never levelled anyone to 6 star and I don’t see any new character with much xp. I’m not sure what happened - maybe I hit something :(.

Is it at all possible to have my character returned or found? Can we roll back my account to around 12 hours ago? I’ve been playing for a while and to lose all of my best stuff would really suck. I have tried restarting redowoadimg and logging in and can’t get him back.

um25147304 | 24717671

IPHONE x

Comments

Sezzy

Nov 5, 2019, 13:2811/05/19

02/15/19

2725

hotsizzle76 said:

Hi Plarium,

Yesterday while playing I found myself missing one of my characters. My 5 star fully upgraded Kael with my best gear had disappeared. I never levelled anyone to 6 star and I don’t see any new character with much xp. I’m not sure what happened - maybe I hit something :(.
Is it at all possible to have my character returned or found? Can we roll back my account to around 12 hours ago? I’ve been playing for a while and to lose all of my best stuff would really suck. I have tried restarting redowoadimg and logging in and can’t get him back.
um25147304 | 24717671
IPHONE x

Check your champs now.

hotsizzle76

Nov 5, 2019, 22:3411/05/19

10/23/19

Hi!

Still missing unfortunately.

Thank you

kyzzerboyd

Feb 14, 2020, 19:5202/14/20

02/01/20

Hello, I opened a void Shard and revived a Psylar. I went back to check it a few minutes later after getting kicked off and now I can’t find her. Please help??? I was super excited to see her then she just disappeared. I could use a GM or Admin or something! Please and thank you

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I have tried restarting redowoadimg and logging in and can’t get him back. </p><p>um25147304 | 24717671</p><p>IPHONE x </p>","createdDate":"1572880740000","folderId":"680","id":"169896","authorId":"8872707","authorRegistered":"1571814275267","authorName":"hotsizzle76","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/19.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"576","commentsCount":"3","likesCount":"1","authorCommentsCount":"1","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/raid-shadow-legends/680_account-issues/169896_missing-char/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/7197484/","commentUrl":"/forum/en/comment/topic_703733/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>hotsizzle76 said:</p><br><blockquote><p>Hi Plarium,</p><br><p>Yesterday while playing I found myself missing one of my characters. My 5 star fully upgraded Kael with my best gear had disappeared. I never levelled anyone to 6 star and I don’t see any new character with much xp. I’m not sure what happened - maybe I hit something :(.</p><p>Is it at all possible to have my character returned or found? Can we roll back my account to around 12 hours ago? I’ve been playing for a while and to lose all of my best stuff would really suck. I have tried restarting redowoadimg and logging in and can’t get him back. </p><p>um25147304 | 24717671</p><p>IPHONE x </p></blockquote><p>Hi</p>Check your champs now. ","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1572960509303","editedDate":"0","id":"703733","entityId":"169896","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"703733","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8872707/","commentUrl":"/forum/en/comment/topic_703920/"},"strings":{"userRole":"","userId":"8872707","contentDraftJs":"","contentHtml":"<p>Hi! </p><br><p>Still missing unfortunately.</p><br><p>Thank you</p>","userRegistered":"1571814275267","userCommentsCount":"1","userName":"hotsizzle76","createdDate":"1572993262030","editedDate":"0","id":"703920","entityId":"169896","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"703920","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9174649/","commentUrl":"/forum/en/comment/topic_749706/"},"strings":{"userRole":"","userId":"9174649","contentDraftJs":"","contentHtml":"<p>Hello, I opened a void Shard and revived a Psylar. 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I have tried restarting redowoadimg and logging in and can’t get him back. </p><p>um25147304 | 24717671</p><p>IPHONE x </p>","createdDate":"1572880740000","folderId":"680","id":"169896","authorId":"8872707","authorRegistered":"1571814275267","authorName":"hotsizzle76","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/19.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"576","commentsCount":"3","likesCount":"1","authorCommentsCount":"1","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/raid-shadow-legends/680_account-issues/169896_missing-char/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/7197484/","commentUrl":"/forum/en/comment/topic_703733/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>hotsizzle76 said:</p><br><blockquote><p>Hi Plarium,</p><br><p>Yesterday while playing I found myself missing one of my characters. My 5 star fully upgraded Kael with my best gear had disappeared. I never levelled anyone to 6 star and I don’t see any new character with much xp. I’m not sure what happened - maybe I hit something :(.</p><p>Is it at all possible to have my character returned or found? Can we roll back my account to around 12 hours ago? I’ve been playing for a while and to lose all of my best stuff would really suck. I have tried restarting redowoadimg and logging in and can’t get him back. </p><p>um25147304 | 24717671</p><p>IPHONE x </p></blockquote><p>Hi</p>Check your champs now. ","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1572960509303","editedDate":"0","id":"703733","entityId":"169896","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"703733","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8872707/","commentUrl":"/forum/en/comment/topic_703920/"},"strings":{"userRole":"","userId":"8872707","contentDraftJs":"","contentHtml":"<p>Hi! </p><br><p>Still missing unfortunately.</p><br><p>Thank you</p>","userRegistered":"1571814275267","userCommentsCount":"1","userName":"hotsizzle76","createdDate":"1572993262030","editedDate":"0","id":"703920","entityId":"169896","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"703920","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9174649/","commentUrl":"/forum/en/comment/topic_749706/"},"strings":{"userRole":"","userId":"9174649","contentDraftJs":"","contentHtml":"<p>Hello, I opened a void Shard and revived a Psylar. 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Please and thank you</p>","userRegistered":"1580558830207","userCommentsCount":"1","userName":"kyzzerboyd","createdDate":"1581709978420","editedDate":"0","id":"749706","entityId":"169896","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/17.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"749706","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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