same problem,  think support just gave up on the community 

This is a joke, I have already invested a lot of money in this game and then there is not even an answer from them 🤮

same problem with my wife's account. Plarium does not respond. It seems that they are not interested in players.

If it seems they haven't responded at all, you should check your spam or junk folder for an automated email you need to respond to. Those sometimes are sent out in certain cases. 

Additionally, when did you first try and contact support?

First ticket was opened April, 19th. There was an automated e-mail and then several messages from the Player Support Team asking standard questions (when. where...etc.), first and three last donation bills. I sent them all the data and that's it. No responds after that

And...yes, I do get automated messages, there is no problem with them, and I do respond them! The problem is that PST does not do anything to give the account back! I was sure that only those who live in Russia face this ignore, but nope... or Kazakhstan is also on the list?  

I'm sure they'll get back to you soon, if you've sent in everything they've asked for.

I wouldn't open a bunch of tickets though, that will just slow you down.

Perhaps just follow up with your original ticket and ask if there's any other information you can send to them that would help properly recover your account. 

Good luck! :)