Lost acsess to Google Authenticator

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Lost acsess to Google Authenticator

Jul 1, 2023, 12:0307/01/23

11/20/20

Lost acsess to Google Authenticator

Firmware of my phone was reflashed because phone is glitched, so I lost access to my Google Authenticator. I saved "plarium play backup codes" when i registered 2FA, but it useless because it nowhere to enter. I tried to untie 2FA from my computer, it didn’t work, I tried to change the password, it only knocked me out of Plarium Play on computer...

Where I can enter backup codes to return acsess?! I am created ticket #4975812, almost week has passed, but still there no any answer Please help me!

Comments

radmilyavka

Jul 9, 2023, 14:0607/09/23

11/20/20

Today is last day when i have chance to create new hero... Heeeereeeeeeeeeeeeeeeeelp!

radmilyavka

Jul 16, 2023, 08:4207/16/23

11/20/20

Hello! 3 weeks passed! Backup code from 2FA don't work, your system is broken! Solve my problem, why your support is sooooooooooo slow?!!!

dthorne04Moderator

Jul 16, 2023, 17:5607/16/23

12/30/20

5386

I shall DM you.

radmilyavka

Jul 26, 2023, 04:3107/26/23

11/20/20

30 days passed!!!! 30!!!! 1 month!!! Are you serious?!! Thats ridiculous... No any answer, techsupport just absolutly ignoring...

dthorne04Moderator

Jul 26, 2023, 05:1007/26/23

Jul 26, 2023, 05:10(edited)

12/30/20

5386

Unfortunately we - Moderators - don't have direct access to information regarding your ticket and cannot help any further via the forum.

radmilyavka

Aug 17, 2023, 14:1108/17/23

11/20/20

Techsupport not working, just automatically close all tickets whitout any word

radmilyavka

Aug 17, 2023, 14:1408/17/23

11/20/20

Already 50 days left, where I can write complaint against techsupport?

dthorne04Moderator

Aug 17, 2023, 17:2808/17/23

12/30/20

5386

Unfortunately the indication we've been given from support is we'll be unable to assist with this matter via the forum any further.

The topic is locked. You cannot post comments.

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