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Lost character please respond

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May 24, 2019, 21:4305/24/19
05/24/19
2

Lost character please respond

Lost my 5* max executioner when last update went live. Please reply to my customer support ticket. It has been 3 days.
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May 25, 2019, 11:1005/25/19
02/15/19
2726

spikeyz said:


Lost my 5* max executioner when last update went live. Please reply to my customer support ticket. It has been 3 days.

Hi 

Do you mean to 1.7.1 update? 

May 28, 2019, 01:5505/28/19
05/28/19
6
I've lost my level 40 shaman.  This happened a couple days ago or so.  I bet this happened after the update as well.  She's one of the strongest characters in the game.  I would like to have her back.
May 28, 2019, 02:2705/28/19
03/27/17
1
I had a lot of level 30 and 40 characters but when I went to link to platinum it started my game brand new. How do I get my old characters back? I was linked to Facebook before this happened.
May 28, 2019, 03:4805/28/19
02/15/19
2726

Chris Gardhouse said:


I had a lot of level 30 and 40 characters but when I went to link to platinum it started my game brand new. How do I get my old characters back? I was linked to Facebook before this happened.

Hi

You need to submint ticket to our support.

May 28, 2019, 09:4005/28/19
03/06/19
1
Hello, i have the same problem... all my chars disappeared last Sunday... some legendaries and many epics fully upgraded. I’ve submitted a ticket to the support but no answer yet... any way to speed up the process ?