Please write a ticket using this form; you should provide proof of payment and time when this issue occured.
Only through this method can you receive refund or solution to your problem.
Have a nice day.
Paid for pack. Did not recieve anything. Again.
Open a support ticket, and they will be able to help you: https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492