All Categories

$800 charge that I didnt authorize?!

$800 charge that I didnt authorize?!

Search
Feb 18, 2021, 22:4102/18/21
04/01/20
1

$800 charge that I didnt authorize?!

I was just charged $800 from the game, and did NOT make the purchase! any one tell me how to contact the company, OR how to get the money back?!

Views
10
Comments
4
Comments
Feb 19, 2021, 01:2702/19/21
07/25/20
2

I had the same issue.  It appears someone logged into my account and purchased 10 - $99.99 gem packs.  I've filed a ticket, but very concerned.  I'd never buy $1000 in gems.

Feb 19, 2021, 07:5802/19/21
08/17/20
1

same this happend to my last night luckly i reported frud at around 4 purchases hope someone can help me me out here

Feb 23, 2021, 16:1902/23/21
04/01/20
1

I got my money back, but banned from the game, I domt know of ots permanent or what 

Feb 24, 2021, 13:0202/24/21
07/25/20
2

Can we get some answers from someone at Plarium?  I had $1000 changed to my account, which I haven't successfully recovered (I've been trying to work through Plarium as the merchant first with little to no response) and now I received a ban because I simply requested a refund.  This is very unusual way for a company to run their business.  Considering I'm an active player, moderate spender, taking $1000 and turning you back is not good for the outcome of this community.  Not to mention, I've now wasted a load of money and time on a game I'm currently banned from.

Again, someone from Plarium please just reply and provide some guidance.