Feb 18, 2021, 22:4102/18/21
04/01/20
1
$800 charge that I didnt authorize?!
I was just charged $800 from the game, and did NOT make the purchase! any one tell me how to contact the company, OR how to get the money back?!
$800 charge that I didnt authorize?!
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Feb 19, 2021, 01:2702/19/21
07/25/20
2
I had the same issue. It appears someone logged into my account and purchased 10 - $99.99 gem packs. I've filed a ticket, but very concerned. I'd never buy $1000 in gems.
Feb 19, 2021, 07:5802/19/21
08/17/20
1
same this happend to my last night luckly i reported frud at around 4 purchases hope someone can help me me out here
Feb 23, 2021, 16:1902/23/21
04/01/20
1
I got my money back, but banned from the game, I domt know of ots permanent or what
Feb 24, 2021, 13:0202/24/21
07/25/20
2
Can we get some answers from someone at Plarium? I had $1000 changed to my account, which I haven't successfully recovered (I've been trying to work through Plarium as the merchant first with little to no response) and now I received a ban because I simply requested a refund. This is very unusual way for a company to run their business. Considering I'm an active player, moderate spender, taking $1000 and turning you back is not good for the outcome of this community. Not to mention, I've now wasted a load of money and time on a game I'm currently banned from.
Again, someone from Plarium please just reply and provide some guidance.
