Purchase not received!!!

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Purchase not received!!!

Dec 7, 2019, 09:4512/07/19

12/05/19

Purchase not received!!!

I just bought Bonus Offer Pack for 1,490 Php ( 5 Ancient shard, 1 sacred shard, 3 void shard , 1,000 energy and 800 diamond). Please i need it before the sacred shar event ends.

ID: um30277024 | 29749978

Server: Production1

Comments

1 2

hubahib_paulo

Dec 7, 2019, 09:5912/07/19

12/05/19

Problem solve. I just got my items. Thank you

Sezzy

Dec 7, 2019, 11:4912/07/19

02/15/19

2726

hubahibpaulo said:

Problem solve. I just got my items. Thank you

Great

kikeparanoya000

Dec 7, 2019, 23:5912/07/19

09/15/19

Me han baneado hasta el 6 de 2020 por un pedir un rembolso de una compra que no me llegó encima me quejo i solo me responden robots es una vergüenza con el dinero que me gastado en el juego más de 800 euros no me responda nadie nadie haga nada y me tenga que comer un baneo de 7 meses así esté juego no durará nada es penoso

noloses149

Dec 8, 2019, 00:4812/08/19

05/13/19

935

kikeparanoya000 said:

Me han baneado hasta el 6 de 2020 por un pedir un rembolso de una compra que no me llegó encima me quejo i solo me responden robots es una vergüenza con el dinero que me gastado en el juego más de 800 euros no me responda nadie nadie haga nada y me tenga que comer un baneo de 7 meses así esté juego no durará nada es penoso

Proporcione su identificación en el juego y un enlace a su publicación y veré si puedo ayudarlo. Haz clic en tu foto de perfil en el juego y ve a información, dame el número que se parece a este UMXXXXXX | XXXXXX y veré qué puedo hacer.

jamesweldonhamilton1

Dec 8, 2019, 01:3512/08/19

12/08/19

I also purchased pack and didn't receive any thing.

jamesweldonhamilton1

Dec 8, 2019, 01:4012/08/19

12/08/19

I now received it, thanks

jamesweldonhamilton1

Dec 8, 2019, 01:4112/08/19

12/08/19

I received it, thanksjamesweldonhamilton1 said:

I also purchased pack and didn't receive any thing.

Sezzy

Dec 8, 2019, 09:0212/08/19

02/15/19

2726

jamesweldonhamilton1 said:

I received it, thanksjamesweldonhamilton1 said:

I also purchased pack and didn't receive any thing.

Great.

zhantargamer

Dec 9, 2019, 21:2812/09/19

11/24/19

I purchased a pack too and did'nt received it. What can I do ?

omarmelkiki2

Dec 9, 2019, 23:0712/09/19

12/09/19

I purchased the 80000 silver for 40 gems and I did not receive it!!

My accociated email is omarmelkiki@gmail.com

Sezzy

Dec 10, 2019, 07:2812/10/19

02/15/19

2726

Omar said:

I purchased the 80000 silver for 40 gems and I did not receive it!!

My accociated email is omarmelkiki@gmail.com

Did you got your stuffs ? If not please open a ticket to our support .

Thank you

cozturk

Dec 10, 2019, 13:1912/10/19

Dec 10, 2019, 15:19(edited)

09/09/19

Hello there. I have made some purchases but not received items yet. Also Opened a ticket but did not get any answer. How long does it take to get a reply? Are you able to help me?

Edit: Btw when i look into my bank account, it says i bought 3 small packs with 1 purchase and charged me with 37.29 euros including taxes plus 121 euro purchase which i dont know how it happened. But %100 i did not received any items.

anhlethe5887

Dec 10, 2019, 17:0512/10/19

10/08/19

I have just buy a Special Progress pack but I dont receive my Item ( 3 enegy bottle, 1000 enegy and 350 gém). Plz check it. My id um23831025/ 23426831

noloses149

Dec 10, 2019, 17:1012/10/19

05/13/19

935

anhlethe5887 said:

I have just buy a Special Progress pack but I dont receive my Item ( 3 enegy bottle, 1000 enegy and 350 gém). Plz check it. My id um23831025/ 23426831

I am checking on your issue. PM me and i will respond once i hear back.

anhlethe5887

Dec 11, 2019, 15:0512/11/19

10/08/19

Thank you! I have just received my items from this Pack

noloses149

Dec 11, 2019, 15:2412/11/19

05/13/19

935

You are welcome

Eugene Gorbunov

Dec 11, 2019, 23:1712/11/19

Dec 11, 2019, 23:19(edited)

06/22/16

I've bought a pack and some bug occurred, didn't recieved it

Pls solve the problems

My id: um11412834 | 11244544

T0ns 0f Fun

Dec 12, 2019, 10:2612/12/19

07/28/19

Hello,

I have opened multiple tickets with support, but have gotten nothing but automated responses. I purchased a bonus pack on 12/7 before the event ended and never received my items. Here it is now 4 days later and I still have not received them, this is a bit absurd.

The tIckets are 1355260 and 1345287, please escalate this! A screenshot of the transaction clearing is in the ticket.

Thank you

Sezzy

Dec 12, 2019, 11:5212/12/19

02/15/19

2726

JamieShreds said:

Hello,

I have opened multiple tickets with support, but have gotten nothing but automated responses. I purchased a bonus pack on 12/7 before the event ended and never received my items. Here it is now 4 days later and I still have not received them, this is a bit absurd.

The tIckets are 1355260 and 1345287, please escalate this! A screenshot of the transaction clearing is in the ticket.

Thank you

Please pm me your in game id and this forum link will ask.

Thank you

ola.lingehed

Dec 12, 2019, 19:4712/12/19

11/16/19

I did not receive my pack bought today at 19.17 gmt+1, google sent me my receipt and the money are gone!

1 2

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Please i need it before the sacred shar event ends.</p><br><p>ID: um30277024 | 29749978</p><p>Server: Production1</p>","createdDate":"1575711900000","folderId":"679","id":"173952","authorId":"8946797","authorRegistered":"1575555007293","authorName":"hubahib_paulo","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/14.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1042","commentsCount":"27","likesCount":"1","authorCommentsCount":"1","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/raid-shadow-legends/679_payment-issues/173952_purchase-not-received---/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"2"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/8946797/","commentUrl":"/forum/en/comment/topic_716294/"},"strings":{"userRole":"","userId":"8946797","contentDraftJs":"","contentHtml":"Problem solve. I just got my items. Thank you","userRegistered":"1575555007293","userCommentsCount":"1","userName":"hubahib_paulo","createdDate":"1575712766973","editedDate":"0","id":"716294","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"716294","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7197484/","commentUrl":"/forum/en/comment/topic_716319/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<div class=\"user-name\">hubahibpaulo said:</div><br><blockquote>Problem solve. I just got my items. Thank you</blockquote>Great","userRegistered":"1550208367437","userCommentsCount":"2726","userName":"Sezzy","createdDate":"1575719363683","editedDate":"0","id":"716319","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"716319","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8948146/","commentUrl":"/forum/en/comment/topic_716447/"},"strings":{"userRole":"","userId":"8948146","contentDraftJs":"","contentHtml":"Me han baneado hasta el 6 de 2020 por un pedir un rembolso de una compra que no me llegó encima me quejo i solo me responden robots es una vergüenza con el dinero que me gastado en el juego más de 800 euros no me responda nadie nadie haga nada y me tenga que comer un baneo de 7 meses así esté juego no durará nada es penoso","userRegistered":"1568510179940","userCommentsCount":"1","userName":"kikeparanoya000","createdDate":"1575763175880","editedDate":"0","id":"716447","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"716447","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8496781/","commentUrl":"/forum/en/comment/topic_716454/"},"strings":{"userRole":"","userId":"8496781","contentDraftJs":"","contentHtml":"<p>kikeparanoya000 said:</p><br><blockquote>Me han baneado hasta el 6 de 2020 por un pedir un rembolso de una compra que no me llegó encima me quejo i solo me responden robots es una vergüenza con el dinero que me gastado en el juego más de 800 euros no me responda nadie nadie haga nada y me tenga que comer un baneo de 7 meses así esté juego no durará nada es penoso</blockquote>\r<p>Proporcione su identificación en el juego y un enlace a su publicación y veré si puedo ayudarlo. Haz clic en tu foto de perfil en el juego y ve a información, dame el número que se parece a este UMXXXXXX | XXXXXX y veré qué puedo hacer.</p>","userRegistered":"1557734527113","userCommentsCount":"935","userName":"noloses149","createdDate":"1575766125617","editedDate":"0","id":"716454","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1480.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"716454","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8948231/","commentUrl":"/forum/en/comment/topic_716457/"},"strings":{"userRole":"","userId":"8948231","contentDraftJs":"","contentHtml":"<p>I also purchased pack and didn't receive any thing.</p><br>","userRegistered":"1575766180360","userCommentsCount":"3","userName":"jamesweldonhamilton1","createdDate":"1575768949253","editedDate":"0","id":"716457","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"716457","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8948231/","commentUrl":"/forum/en/comment/topic_716458/"},"strings":{"userRole":"","userId":"8948231","contentDraftJs":"","contentHtml":"<p>I now received it, thanks</p><br>","userRegistered":"1575766180360","userCommentsCount":"3","userName":"jamesweldonhamilton1","createdDate":"1575769227297","editedDate":"0","id":"716458","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"716458","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8948231/","commentUrl":"/forum/en/comment/topic_716459/"},"strings":{"userRole":"","userId":"8948231","contentDraftJs":"","contentHtml":"<div class=\"user-name\">I received it, thanksjamesweldonhamilton1 said:</div><br><blockquote><p>I also purchased pack and didn't receive any thing.</p><br></blockquote><br>","userRegistered":"1575766180360","userCommentsCount":"3","userName":"jamesweldonhamilton1","createdDate":"1575769282870","editedDate":"0","id":"716459","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"716459","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7197484/","commentUrl":"/forum/en/comment/topic_716550/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<div class=\"user-name\">jamesweldonhamilton1 said:</div><br><blockquote><div class=\"user-name\">I received it, thanksjamesweldonhamilton1 said:</div><br><blockquote><p>I also purchased pack and didn't receive any thing.</p><br></blockquote><br></blockquote>Great. ","userRegistered":"1550208367437","userCommentsCount":"2726","userName":"Sezzy","createdDate":"1575795771117","editedDate":"0","id":"716550","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"716550","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8924166/","commentUrl":"/forum/en/comment/topic_717006/"},"strings":{"userRole":"","userId":"8924166","contentDraftJs":"","contentHtml":"<p>I purchased a pack too and <span style=\"color: inherit;\">did'nt received it. What can I do ?</span></p>","userRegistered":"1574568312263","userCommentsCount":"2","userName":"zhantargamer","createdDate":"1575926931343","editedDate":"0","id":"717006","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"717006","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8951881/","commentUrl":"/forum/en/comment/topic_717024/"},"strings":{"userRole":"","userId":"8951881","contentDraftJs":"","contentHtml":"<p>I purchased the 80000 silver for 40 gems and I did not receive it!! </p><br>My accociated email is omarmelkiki@gmail.com","userRegistered":"1575932444430","userCommentsCount":"1","userName":"omarmelkiki2","createdDate":"1575932829583","editedDate":"0","id":"717024","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"717024","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7197484/","commentUrl":"/forum/en/comment/topic_717140/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Omar said:</p><br><blockquote><p>I purchased the 80000 silver for 40 gems and I did not receive it!! </p><br>My accociated email is omarmelkiki@gmail.com</blockquote><p>Hi</p><p>Did you got your stuffs ? If not please open a ticket to our support .</p>Thank you <br>","userRegistered":"1550208367437","userCommentsCount":"2726","userName":"Sezzy","createdDate":"1575962912263","editedDate":"0","id":"717140","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"717140","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8952645/","commentUrl":"/forum/en/comment/topic_717255/"},"strings":{"userRole":"","userId":"8952645","contentDraftJs":"","contentHtml":"<p>Hello there. I have made some purchases but not received items yet. Also Opened a ticket but did not get any answer. How long does it take to get a reply? Are you able to help me? </p><br>Edit: Btw when i look into my bank account, it says i bought 3 small packs with 1 purchase and charged me with 37.29 euros including taxes plus 121 euro purchase which i dont know how it happened. But %100 i did not received any items.","userRegistered":"1568028098397","userCommentsCount":"1","userName":"cozturk","createdDate":"1575983982813","editedDate":"1575991185337","id":"717255","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/sparta/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"717255","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8953217/","commentUrl":"/forum/en/comment/topic_717310/"},"strings":{"userRole":"","userId":"8953217","contentDraftJs":"","contentHtml":"<p>I have just buy a Special Progress pack but I dont receive my Item ( 3 enegy bottle, 1000 enegy and 350 gém). Plz check it. My id um23831025/ 23426831</p>","userRegistered":"1570541521207","userCommentsCount":"2","userName":"anhlethe5887","createdDate":"1575997546657","editedDate":"0","id":"717310","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"717310","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8496781/","commentUrl":"/forum/en/comment/topic_717313/"},"strings":{"userRole":"","userId":"8496781","contentDraftJs":"","contentHtml":"<div class=\"user-name\">anhlethe5887 said:</div><br><blockquote><p>I have just buy a Special Progress pack but I dont receive my Item ( 3 enegy bottle, 1000 enegy and 350 gém). Plz check it. My id um23831025/ 23426831</p></blockquote>I am checking on your issue. PM me and i will respond once i hear back.","userRegistered":"1557734527113","userCommentsCount":"935","userName":"noloses149","createdDate":"1575997848293","editedDate":"0","id":"717313","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1480.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"717313","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8953217/","commentUrl":"/forum/en/comment/topic_717763/"},"strings":{"userRole":"","userId":"8953217","contentDraftJs":"","contentHtml":"Thank you! I have just received my items from this Pack","userRegistered":"1570541521207","userCommentsCount":"2","userName":"anhlethe5887","createdDate":"1576076717277","editedDate":"0","id":"717763","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"717763","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8496781/","commentUrl":"/forum/en/comment/topic_717775/"},"strings":{"userRole":"","userId":"8496781","contentDraftJs":"","contentHtml":"You are welcome","userRegistered":"1557734527113","userCommentsCount":"935","userName":"noloses149","createdDate":"1576077878340","editedDate":"0","id":"717775","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1480.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"717775","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8448737/","commentUrl":"/forum/en/comment/topic_717878/"},"strings":{"userRole":"","userId":"8448737","contentDraftJs":"","contentHtml":"<p>I've bought a pack and some bug occurred, didn't recieved it</p><p>Pls solve the problems</p><p>My id: um11412834 | 11244544</p>","userRegistered":"1466632993690","userCommentsCount":"1","userName":"Eugene Gorbunov","createdDate":"1576106278560","editedDate":"1576106390627","id":"717878","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://graph.facebook.com/v2.4/1230092877025027/picture?width=250&height=250"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"717878","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8734161/","commentUrl":"/forum/en/comment/topic_718098/"},"strings":{"userRole":"","userId":"8734161","contentDraftJs":"","contentHtml":"<p>Hello,</p><br><p>I have opened multiple tickets with support, but have gotten nothing but automated responses. I purchased a bonus pack on 12/7 before the event ended and never received my items. Here it is now 4 days later and I still have not received them, this is a bit absurd.</p><br><p>The tIckets are 1355260 and 1345287, please escalate this! A screenshot of the transaction clearing is in the ticket.</p><br><p>Thank you</p>","userRegistered":"1564345175117","userCommentsCount":"1","userName":"T0ns 0f Fun","createdDate":"1576146402687","editedDate":"0","id":"718098","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"718098","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7197484/","commentUrl":"/forum/en/comment/topic_718123/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>JamieShreds said:</p><br><blockquote><p>Hello,</p><br><p>I have opened multiple tickets with support, but have gotten nothing but automated responses. I purchased a bonus pack on 12/7 before the event ended and never received my items. Here it is now 4 days later and I still have not received them, this is a bit absurd.</p><br><p>The tIckets are 1355260 and 1345287, please escalate this! A screenshot of the transaction clearing is in the ticket.</p><br><p>Thank you</p></blockquote><p>Hi</p><p>Please pm me your in game id and this forum link will ask.</p>Thank you<br>","userRegistered":"1550208367437","userCommentsCount":"2726","userName":"Sezzy","createdDate":"1576151570087","editedDate":"0","id":"718123","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"718123","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8957151/","commentUrl":"/forum/en/comment/topic_718280/"},"strings":{"userRole":"","userId":"8957151","contentDraftJs":"","contentHtml":"<p>I did not receive my pack bought today at 19.17 gmt+1, google sent me my receipt and the money are gone! </p>","userRegistered":"1573923521770","userCommentsCount":"1","userName":"ola.lingehed","createdDate":"1576180048567","editedDate":"0","id":"718280","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"718280","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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Please i need it before the sacred shar event ends.</p><br><p>ID: um30277024 | 29749978</p><p>Server: Production1</p>","createdDate":"1575711900000","folderId":"679","id":"173952","authorId":"8946797","authorRegistered":"1575555007293","authorName":"hubahib_paulo","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/14.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1042","commentsCount":"27","likesCount":"1","authorCommentsCount":"1","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/raid-shadow-legends/679_payment-issues/173952_purchase-not-received---/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"2"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/8946797/","commentUrl":"/forum/en/comment/topic_716294/"},"strings":{"userRole":"","userId":"8946797","contentDraftJs":"","contentHtml":"Problem solve. I just got my items. Thank you","userRegistered":"1575555007293","userCommentsCount":"1","userName":"hubahib_paulo","createdDate":"1575712766973","editedDate":"0","id":"716294","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"716294","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7197484/","commentUrl":"/forum/en/comment/topic_716319/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<div class=\"user-name\">hubahibpaulo said:</div><br><blockquote>Problem solve. I just got my items. Thank you</blockquote>Great","userRegistered":"1550208367437","userCommentsCount":"2726","userName":"Sezzy","createdDate":"1575719363683","editedDate":"0","id":"716319","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"716319","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8948146/","commentUrl":"/forum/en/comment/topic_716447/"},"strings":{"userRole":"","userId":"8948146","contentDraftJs":"","contentHtml":"Me han baneado hasta el 6 de 2020 por un pedir un rembolso de una compra que no me llegó encima me quejo i solo me responden robots es una vergüenza con el dinero que me gastado en el juego más de 800 euros no me responda nadie nadie haga nada y me tenga que comer un baneo de 7 meses así esté juego no durará nada es penoso","userRegistered":"1568510179940","userCommentsCount":"1","userName":"kikeparanoya000","createdDate":"1575763175880","editedDate":"0","id":"716447","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"716447","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8496781/","commentUrl":"/forum/en/comment/topic_716454/"},"strings":{"userRole":"","userId":"8496781","contentDraftJs":"","contentHtml":"<p>kikeparanoya000 said:</p><br><blockquote>Me han baneado hasta el 6 de 2020 por un pedir un rembolso de una compra que no me llegó encima me quejo i solo me responden robots es una vergüenza con el dinero que me gastado en el juego más de 800 euros no me responda nadie nadie haga nada y me tenga que comer un baneo de 7 meses así esté juego no durará nada es penoso</blockquote>\r<p>Proporcione su identificación en el juego y un enlace a su publicación y veré si puedo ayudarlo. Haz clic en tu foto de perfil en el juego y ve a información, dame el número que se parece a este UMXXXXXX | XXXXXX y veré qué puedo hacer.</p>","userRegistered":"1557734527113","userCommentsCount":"935","userName":"noloses149","createdDate":"1575766125617","editedDate":"0","id":"716454","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1480.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"716454","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8948231/","commentUrl":"/forum/en/comment/topic_716457/"},"strings":{"userRole":"","userId":"8948231","contentDraftJs":"","contentHtml":"<p>I also purchased pack and didn't receive any thing.</p><br>","userRegistered":"1575766180360","userCommentsCount":"3","userName":"jamesweldonhamilton1","createdDate":"1575768949253","editedDate":"0","id":"716457","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"716457","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8948231/","commentUrl":"/forum/en/comment/topic_716458/"},"strings":{"userRole":"","userId":"8948231","contentDraftJs":"","contentHtml":"<p>I now received it, thanks</p><br>","userRegistered":"1575766180360","userCommentsCount":"3","userName":"jamesweldonhamilton1","createdDate":"1575769227297","editedDate":"0","id":"716458","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"716458","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8948231/","commentUrl":"/forum/en/comment/topic_716459/"},"strings":{"userRole":"","userId":"8948231","contentDraftJs":"","contentHtml":"<div class=\"user-name\">I received it, thanksjamesweldonhamilton1 said:</div><br><blockquote><p>I also purchased pack and didn't receive any thing.</p><br></blockquote><br>","userRegistered":"1575766180360","userCommentsCount":"3","userName":"jamesweldonhamilton1","createdDate":"1575769282870","editedDate":"0","id":"716459","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"716459","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7197484/","commentUrl":"/forum/en/comment/topic_716550/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<div class=\"user-name\">jamesweldonhamilton1 said:</div><br><blockquote><div class=\"user-name\">I received it, thanksjamesweldonhamilton1 said:</div><br><blockquote><p>I also purchased pack and didn't receive any thing.</p><br></blockquote><br></blockquote>Great. ","userRegistered":"1550208367437","userCommentsCount":"2726","userName":"Sezzy","createdDate":"1575795771117","editedDate":"0","id":"716550","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"716550","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8924166/","commentUrl":"/forum/en/comment/topic_717006/"},"strings":{"userRole":"","userId":"8924166","contentDraftJs":"","contentHtml":"<p>I purchased a pack too and <span style=\"color: inherit;\">did'nt received it. What can I do ?</span></p>","userRegistered":"1574568312263","userCommentsCount":"2","userName":"zhantargamer","createdDate":"1575926931343","editedDate":"0","id":"717006","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"717006","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8951881/","commentUrl":"/forum/en/comment/topic_717024/"},"strings":{"userRole":"","userId":"8951881","contentDraftJs":"","contentHtml":"<p>I purchased the 80000 silver for 40 gems and I did not receive it!! </p><br>My accociated email is omarmelkiki@gmail.com","userRegistered":"1575932444430","userCommentsCount":"1","userName":"omarmelkiki2","createdDate":"1575932829583","editedDate":"0","id":"717024","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"717024","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7197484/","commentUrl":"/forum/en/comment/topic_717140/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Omar said:</p><br><blockquote><p>I purchased the 80000 silver for 40 gems and I did not receive it!! </p><br>My accociated email is omarmelkiki@gmail.com</blockquote><p>Hi</p><p>Did you got your stuffs ? If not please open a ticket to our support .</p>Thank you <br>","userRegistered":"1550208367437","userCommentsCount":"2726","userName":"Sezzy","createdDate":"1575962912263","editedDate":"0","id":"717140","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"717140","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8952645/","commentUrl":"/forum/en/comment/topic_717255/"},"strings":{"userRole":"","userId":"8952645","contentDraftJs":"","contentHtml":"<p>Hello there. I have made some purchases but not received items yet. Also Opened a ticket but did not get any answer. How long does it take to get a reply? Are you able to help me? </p><br>Edit: Btw when i look into my bank account, it says i bought 3 small packs with 1 purchase and charged me with 37.29 euros including taxes plus 121 euro purchase which i dont know how it happened. But %100 i did not received any items.","userRegistered":"1568028098397","userCommentsCount":"1","userName":"cozturk","createdDate":"1575983982813","editedDate":"1575991185337","id":"717255","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/sparta/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"717255","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8953217/","commentUrl":"/forum/en/comment/topic_717310/"},"strings":{"userRole":"","userId":"8953217","contentDraftJs":"","contentHtml":"<p>I have just buy a Special Progress pack but I dont receive my Item ( 3 enegy bottle, 1000 enegy and 350 gém). Plz check it. My id um23831025/ 23426831</p>","userRegistered":"1570541521207","userCommentsCount":"2","userName":"anhlethe5887","createdDate":"1575997546657","editedDate":"0","id":"717310","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"717310","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8496781/","commentUrl":"/forum/en/comment/topic_717313/"},"strings":{"userRole":"","userId":"8496781","contentDraftJs":"","contentHtml":"<div class=\"user-name\">anhlethe5887 said:</div><br><blockquote><p>I have just buy a Special Progress pack but I dont receive my Item ( 3 enegy bottle, 1000 enegy and 350 gém). Plz check it. My id um23831025/ 23426831</p></blockquote>I am checking on your issue. PM me and i will respond once i hear back.","userRegistered":"1557734527113","userCommentsCount":"935","userName":"noloses149","createdDate":"1575997848293","editedDate":"0","id":"717313","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1480.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"717313","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8953217/","commentUrl":"/forum/en/comment/topic_717763/"},"strings":{"userRole":"","userId":"8953217","contentDraftJs":"","contentHtml":"Thank you! I have just received my items from this Pack","userRegistered":"1570541521207","userCommentsCount":"2","userName":"anhlethe5887","createdDate":"1576076717277","editedDate":"0","id":"717763","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"717763","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8496781/","commentUrl":"/forum/en/comment/topic_717775/"},"strings":{"userRole":"","userId":"8496781","contentDraftJs":"","contentHtml":"You are welcome","userRegistered":"1557734527113","userCommentsCount":"935","userName":"noloses149","createdDate":"1576077878340","editedDate":"0","id":"717775","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1480.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"717775","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8448737/","commentUrl":"/forum/en/comment/topic_717878/"},"strings":{"userRole":"","userId":"8448737","contentDraftJs":"","contentHtml":"<p>I've bought a pack and some bug occurred, didn't recieved it</p><p>Pls solve the problems</p><p>My id: um11412834 | 11244544</p>","userRegistered":"1466632993690","userCommentsCount":"1","userName":"Eugene Gorbunov","createdDate":"1576106278560","editedDate":"1576106390627","id":"717878","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://graph.facebook.com/v2.4/1230092877025027/picture?width=250&height=250"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"717878","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8734161/","commentUrl":"/forum/en/comment/topic_718098/"},"strings":{"userRole":"","userId":"8734161","contentDraftJs":"","contentHtml":"<p>Hello,</p><br><p>I have opened multiple tickets with support, but have gotten nothing but automated responses. I purchased a bonus pack on 12/7 before the event ended and never received my items. Here it is now 4 days later and I still have not received them, this is a bit absurd.</p><br><p>The tIckets are 1355260 and 1345287, please escalate this! A screenshot of the transaction clearing is in the ticket.</p><br><p>Thank you</p>","userRegistered":"1564345175117","userCommentsCount":"1","userName":"T0ns 0f Fun","createdDate":"1576146402687","editedDate":"0","id":"718098","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"718098","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7197484/","commentUrl":"/forum/en/comment/topic_718123/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>JamieShreds said:</p><br><blockquote><p>Hello,</p><br><p>I have opened multiple tickets with support, but have gotten nothing but automated responses. I purchased a bonus pack on 12/7 before the event ended and never received my items. Here it is now 4 days later and I still have not received them, this is a bit absurd.</p><br><p>The tIckets are 1355260 and 1345287, please escalate this! A screenshot of the transaction clearing is in the ticket.</p><br><p>Thank you</p></blockquote><p>Hi</p><p>Please pm me your in game id and this forum link will ask.</p>Thank you<br>","userRegistered":"1550208367437","userCommentsCount":"2726","userName":"Sezzy","createdDate":"1576151570087","editedDate":"0","id":"718123","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"718123","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8957151/","commentUrl":"/forum/en/comment/topic_718280/"},"strings":{"userRole":"","userId":"8957151","contentDraftJs":"","contentHtml":"<p>I did not receive my pack bought today at 19.17 gmt+1, google sent me my receipt and the money are gone! </p>","userRegistered":"1573923521770","userCommentsCount":"1","userName":"ola.lingehed","createdDate":"1576180048567","editedDate":"0","id":"718280","entityId":"173952","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"718280","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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